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This training program for mid-level managers in Vienna focuses on modern public management skills. It includes citizen orientation, project management, and change management strategies. Participants will gain practical experience through project work and develop competencies in leadership, HR planning, and performance measurement. The program emphasizes output-oriented management practices, cost accounting, and public procurement while promoting collaboration and knowledge exchange among training institutions. By combining theoretical learning with real-world application, this initiative aims to equip public sector managers with essential skills for effective governance.
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Curricula – KDZ Examples Thomas Prorok
KDZ - Calender of Seminars • 1 – 2 day seminars of KDZ • Citizen orientation • Business management • Cost accounting • Management of building yards • Social planning • Local taxes • Law related seminars • Project Management • Public procurement • E-Government • Public Relations • Citizen orienation • Governance
Project-oriented in-service training (PIST) • provides participants with “off-the-job” skills and support the development of public sector managers “on the job”, • develop a basic understanding of the objectives and the substance of modern Public Management, • context of output-oriented Public Management, • modern instruments and procedures of Public Management, • identify requirements and consequences for their own leadership duties, • link the theoretical background of two weeks summer school with practical work on the basis of a project (work) for 9 months.
Training programmes for mid-level managers of the city of Vienna • Forward-looking concepts and strategies of the modern public administration in Western Europe • background of legal and institutional frames in Austria and in Vienna • necessity of changes • Fields of reforms and reform strategies • Instruments and methods for the concrete situation
Module 1 & 2 • The head of department as manager • Leadership in times of transition • Modernisation strategies • contract management, decentralised professional and resource responsibility, global budgeting, quality management, CAF • Strategic management – an overview • Leadership in a holistic management process • Leadership in a holistic management process • Staff development as a management task • HR planning • Searching and selecting employees • Training of new employees
Module 3 & 4 • Outcome-based management – controlling • Measuring performance and quality • Cost-benefit calculation – function, structure, practical examples • Benchmarking and key indicator comparison • Controlling • Contract management • Communication as a management tool • Leading with target agreements • Employee meetings • Team objective meetings • The executive as a team coordinator • Communication as a management tool • Preventing and addressing corruption
Module 5 & 6 • Citizen services – Change processes • Main tools of citizen and customer-orientation • PR – basics and approaches for the department • Change management • The main factors of successful change • Change processes in the department – stages, success factors and obstacles – practical examples • Strategygame: Management Behaviour • simulate an entire municipal department • numerous company-specific tasks in 5 game rounds of 90 minutes each • tasks must be solved under difficult conditions and in stressful conflict situations
Conclusions • Training for trainers • Establishment of new independent local in-service-trainings • Exchange of knowledge with training institutions on a national and international scale • Implementation of distance and internet learning methods • Homepage with the „local in service training initiative – LIST“
