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Imagine: A Knowledge Renaissance Framing the Evolution of Knowledge and Knowledge Management (KM)

Imagine: A Knowledge Renaissance Framing the Evolution of Knowledge and Knowledge Management (KM). Inmagic NC User Conference Research Triangle Park, NC October 15, 2009. Chris Jones CEO & Consulting Principal SourcePOV. What’s in a ‘Knowledge’ Vision?. On the path to Knowledge ….

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Imagine: A Knowledge Renaissance Framing the Evolution of Knowledge and Knowledge Management (KM)

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  1. Imagine: A Knowledge Renaissance Framing the Evolution of Knowledge and Knowledge Management (KM) Inmagic NC User Conference Research Triangle Park, NC October 15, 2009 Chris Jones CEO & Consulting Principal SourcePOV

  2. What’s in a ‘Knowledge’ Vision?

  3. On the path to Knowledge … There are fundamental drivers .. .. and a way to frame the challenge

  4. A Renaissance Vision Social Space Commercial Space

  5. A Renaissance Vision Social Space learning as priority family g community ideas as a new currency • Commercial Space • talent g innovation • human condition g triple bottom line • crossing silos

  6. … and the ‘drivers’, at the center? learning (priority) family community new currency talent human condition triple bottom line crossing silos Social Space Commercial Space

  7. A Renaissance Visionhttp://sourcepov.wordpress.com/category/km Social Space People Commercial Space

  8. A Knowledge Renaissance.. a people-centered paradigm People Engaged Communities(Collaboration) Emergent Knowledge (Innovation)

  9. challenges SME’s Library 1.0 Specialty Libraries • Library ILS Space • Inmagic DB/Text / Presto • EOSi • Softlink • Follette • Sydney Plus • Cuadra Star Corporate Model • KM-IT Space • Sharepoint (portal/hub) • Documentum (document) • Jive (conversation) Small Business • Home-grown • FileMaker Pro • Access End Users

  10. KM Evolution KM Process KM Technology Knowledge (Documents) People KM-SM Tools Collab Process Knowledge (Insight) People Then Now

  11. KM Challenges KM Process KM Technology Knowledge (Documents) People • Knowledge engineering processes • Taxonomy & IA (always top-down) • Harvest • Tacit & Explicit • Vet findings w/ SME’s (if you could find them) • Communities of Practice (if you could keep them going) • Search • Technology focus • Many vendors - Repository, ERM, DM, CM, ILS, DBMS, etc. • Stand-off: DBA’s and Portal developer’s • Challenge of ROI • Difficulty in measuring, IP soft and abstract • Fragile executive mandate

  12. Finding SME’s SourcePOV Assessment Framework traditional functional information silo’s

  13. Finding SME’s (Then) SME’s Workers • silo-thinking prevalent “not my problem” • expertise somewhere else “I’m not paid to think” • tough problem? “IT & Engineering are down the hall”

  14. Finding SME’s (Now) SME’s Knowledge Workers Customer Messaging Customer Feedback

  15. Social Media & E2.0 KM-SM Tools Collab Process Knowledge-Insight People • Web 2.0: Interactive paradigm + rich media • Empowering People • Crowdsourcing, Folksonomy • Emergent context: dynamic creation of relevance • Explosion of Communication Metaphors • Blogs • Micro-Blogging (IM’s, Twitter): Informal Chat • #Tag’s to create context • #Chat’s lay foundation for collaboration • Remix culture • New energy on Creative Commons, blurs lines of IP

  16. Social Media & E2.0 KM-SM Tools Collab Process Knowledge-Insight People • Web 2.0: Interactive paradigm + rich media • Empowering People • Crowdsourcing, Folksonomy • Emergent context: dynamic creation of relevance • Explosion of Communication Metaphors • Blogs • Micro-Blogging (IM’s, Twitter): Informal Chat • #Tag’s to create context • #Chat’s lay foundation for collaboration • Remix culture • New energy on Creative Commons, blurs lines of IP Social SM People E2.0 Commercial Foundations of a Paradigm Shift

  17. Knowledge Economy(the building blocks) Knowledge Economy • New world • global, flat, knowledge-based economy • New paradigms • ideas as currency in the knowledge economy • collaboration (unlock cultural barriers) • Innovation imperative Knowledge (currency) Innovative Company Knowledge Worker (applies context) Information

  18. Complexity(the building blocks) • Complex systems are everywhere • Important within social sciences • unique human ability/behavior for emergence • Silos explained • over-optimization • embedded throughout industrial-manufacturing • Applications abound • Changes how we look at our world • learning science & innovation • KM as IP emergence • organization & workforce models (beyond silos) Diversify Connect Engage Learn Emergent Outcomes

  19. Engagement(the building blocks) Knowledge Economy • Learning Communities model complex ecosystems • 4 “drivers of success” • levers that governs how well a group can learn (innovate) • New model for KM • organizations as complex “learning cells” • new face on COP’s (communities of innovation?) Firewall Knowledge (currency) Innovative Company Knowledge Worker (applies context) Learning Community Diversify Connect Information Engage Learn

  20. Renaissance Social Networks • Engaged Collaboratives • powered by social media • changing the rules • innovation dial-tone • Social innovation in our ecosystems: #ecosys • STEM • Education & learning science • communication careers • critical thinking • infusion of light-weight visual modeling tools & paradigms: mind map, ontology, taxonomy & and yes, the library • Pursuit of knowledge is “cool” again

  21. A SOCIAL INNOVATION PROCESS. for Complex Social / Public Ecosystems #ECOSYS PM3 Solution Framing by sourcePOV October 3, 2009 CC3.0 Discovery [“explore” thread] Implementation [“exploit” thread] 1. Set PROBLEM Domain & Scope START RETURN results [repeat as needed] 2. Diversify. Focus. Connect. 3. Connect. steps using Social Media Engage. 4. Engage. 5. Learn. Adapt. 6. Checkpoint. Integrate. Document Current & New Paradigms “The way things work” & “How they can work better”

  22. Enterprise 2.0 • Challenges • Culture change .. eliminate “Not my job” thinking • Recognizing potential for bottom-up idea emergence • Finding, creating & connecting SME’s • Security & control concerns • IP concerns (aka IP 2.0) • “Collaborative” Approach to KM • Work groups .. core to Enterprise 2.0 • Making knowledge work strategic to the company • Social ILS • Embrace a knowledge-centric solution language • Facilitate using the new language (engage, collaborate, …) • Leverage collaborative process & tool solutions that have an integrated social media component E2.0 What crosses the firewall?

  23. How to Engage • Solution Language in Mind • Social innovation & emergence • Collaboration & community frameworks • Needed • Librarians & Learning Scientists • Change agents • SME’s of all disciplines and flavors • Sociologists • Parents & Teachers • Get Online • Engage • Have a point-of-view (“pov”) ECOSYS http://bit.ly/povEC Social Innovators Focus on Ecosystem Change (HC, EDU) Mon 8pET #ecosys E2O WS http://bit.ly/e20ws0 Virtual Workshop for Corporate SM Adoption 2nd/4th Tue 8peET #e20ws SMCHAT http://bit.ly/smchat Exploring the New SM Paradigm Wed 1pET #smchat Virtual Workshops (Chats) E2O RDU Workshop for Corporate SM Adoption in Raleigh-Durham (coming) F2F

  24. Key Takeaways KM-SM Tools Collab Process Knowledge-Insight People • It’s about people, not the technology • Relationships at the core of value generation • Importance of community collaboration • Learning & innovation • Value of learning & ideas a new paradigm social media as connector the rule, not the exception isn’t it the same thing? revival of learning science, and .. Social SM People E2.0 Commercial

  25. Imagine: A Knowledge Renaissancehttp://sourcepov.wordpress.com/category/km People Engaged Communities(Collaboration) Emergent Knowledge (Innovation) Cultures of Learning (Social, Commercial) … the foundation & critical enabler.

  26. SourcePOV Productivity in Collaboration g Your Partner in Work Group Services Christopher D. Jones CEO & Consulting Principal Cary, NC 27519 USA 919.604.0371 jonesc@sourcePOV.com www.linkedin.com/in/chrisjonesnc

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