Knowledge Management (KM)

1. Knowledge Management (KM) Dr SB Advani

2. More than 60% people in the developed world are knowledgeworkers* 60% 5% 2000 1940 *(who works) Dr SB Advani

3. Knowledge Work Knowledge work is based on the knowledge possessed by a worker, not on ability to perform physical tasks. It involves thinking, processing information, formulating analyses, recommendations, procedures In a pure sense, there are no jobs composed only of knowledge work or lack of knowledge work Dr SB Advani

4. Knowledge Work Activities Diagnosis and problem finding Monitoring and control Organizing and scheduling Planning and decision making Output of knowledge work.. Diagnoses Instructions Schedules Plans Decisions Dr SB Advani

5. Knowledge Worker Systems Designer - Elements working together Software - programmers Project Manager Doctors Consultants Professor/Teacher Dr SB Advani

6. Knowledge Data Information Knowledge Processing Satisfactory Decision Data History Information Processed data Knowledge Discussed information Ultimate…. Knowledge Skills Practice Dr SB Advani

7. Knowledge Articulable Knowledge Tacit Knowledge Dr SB Advani

8. Knowledge Data Information Knowledge Processing Satisfactory Decision Basic input is data Immediate input is information It is important to have... Quality Timeliness Relevance Accuracy Of Data/Information Dr SB Advani

9. Creation of knowledge... Information is used for decision making for a new problem at hand Knowledge is used for decision making of known problem Knowledge Problem Data Collection Processing Information Decision Knowledge Building Model Dr SB Advani

10. Knowledge... If not managed properly it can lead to irrational decision or resolving the same problem Irrational decision depends on: frame of mind Stress Time constraint Too many alternatives Dr SB Advani

11. Business/Technological Environment Complex Data is vast Processing is not exact most of the time Knowledge helps in making rational decision A million dollar question is…. How to manage knowledge? Dr SB Advani

12. The question is: How to Manage Knowledge???? Thru Information and Communication Technologies….. Develop Knowledge Bank for help in effective decision making Dr SB Advani

13. Information and Communication Technologies Computers/Work Stations LAN/WAN Internet/Intranet Dedicated Software Packages Expert system - Self learning system Stores management rules Their applications in various situations Rational processing of data Asking right questions Dr SB Advani

14. Organization The Third Wave Extranet The organizational interaction is extended to suppliers and customers Better security Relevant information High Speed Search engines suited to organization Specific advertisements Customer Suppliers Dr SB Advani

15. Technologies are fast changing…..* Up-to-date knowledge regularly Continued learning Continued training Organizational Knowledge Documentation In-house training Articulable knowledge sharing Create environment to capture tacit knowledge * For example Internet thru cable TV/Electricity Dr SB Advani

16. Impact of Technology on the Changing Nature of Knowledge Work Clerks Stenos Telephone Operators Software Developers Draftsmen Designers Systems Developers Home workers Home Businesses Decreasing Increasing Dr SB Advani Dr SB Advani Dr SB Advani

17. Changing scene of work-Virtual Work Distant working - Fast Communication Systems Distant Interviews Distant Education Advantages to employer: Graphics Designers/Programmers are more productive when not distracted Expenses of large office spaces Operate internationally Benefit to teleworker: Not to commute Work when convenient Dr SB Advani

18. Well Known Examples Medical Transcript Call Centers Healthcare HealthcareCenter Patient Patient 4 men office 1000 patients 200 nurses 50 doctors Patient Doctor Nurse Nurse Patient Doctor Patient Patient Patient Patient Office: Prepare schedules email schedules Purchases Payments Bill collection Office Patient Patient Nurse Patient Patient Patient Patient Dr SB Advani

19. B2B/B2C - A Knowledge Solution Process System Design Application Software Internet New Processes New Solutions Transactional Difficulties Knowledge Process Knowledge System Knowledge Database Management Internet Software Development Dr SB Advani

20. Dangers…. Misuse - Knowledge is power “Net” “Eraser” “Terminator” “Matrix” Security - Can be copied on a micro disc People - Change Dr SB Advani

21. Knowledge Management Business world has always been build on information/knowledge Why knowledge management has suddenly become crucial in the business world? There has been change the way business in being conducted: Globalization Competition Developments in Information/Communication Technologies Matter and energy are being replaced by knowledge as primary generator of wealth Dr SB Advani

22. Knowledge Management …. A Competitive Advantage New companies with fast communication Compression of business cycle Reducing costs Fast changing environment Knowledge consultants are in demand to keep pace with changes Information and knowledge networks to come up with fast/accurate solutions Dr SB Advani

23. Issues….. Sharing of information and knowledge Information overload Information management Business mix Information and development skills Companies of future have to be ready that their future depends on their ability to manage something as intangible as knowledge Knowledge grows when shared... Dr SB Advani

24. eKnowledge - For Knowledge Management Success of Entranet Implementation… Selection of data to be published How the data will be used by the users Information “owner”-To keep up date Selection of web technologies Structuring of information Selection of search engines Awareness drive for knowledge sharing Knowledge Centers Data Warehousing Data mining for interrogation Dr SB Advani

25. Case Study…. Workers Safety and Insurance Board, Canada Established 1915 IT System is in place since 1985 6.2 million employees 182,000 businesses Took days to find some of the information Has a dedicated IT Department Any additional software developments took weeks Dr SB Advani

26. 1994 Chief Information Officer of the company instituted a Rapid Accelerated Development(RAD) team to develop computerized documents and every one to refer the the bank of knowledge before development of any thing new and reuse previously proven code Idea was great success Extended to every thing people did… to write down decisions, observations, learnings, best practices... Employee performance was related to fast solution which meant reuse of knowledge bank-Culture Company estimated that they saved about $ 1.5 million during 1997 by use of Knowledge Management (KM) Dr SB Advani

27. Tips for implementation of KM... Thin big-start small-built incrementally Commitment at team level Keep it simple People to document while work in progress Others to comment. Not to wait until job is over Built a culture of reuse and asking Culture is more important then technology For KM to succeed in long run, it must by dynamic and evolving Dr SB Advani

28. Emerging technologies….. Information technology Artificial Intelligence Speech Synthesis Biotechnology Study of biological systems Genetic Engineering Genetic Coding New Materials Superconductors Nanotechnology Controlling at nanoparticle level Intelligent technologies Dr SB Advani

29. Emerging technologies….. Computers responding to thoughts Bio signals converted to speech Study of universe Travelling at speed more than light Matter Energy Matter Search for new particles Mirrors that do not fog Quality of food Dr SB Advani

30. Thanks Possessing knowledge has two advantages: You judge less and you judge better Dr SB Advani