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Enhancing Knowledge Management: Best Practices and Case Studies

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This document explores the essential concepts of Knowledge Management (KM) and its increasing relevance in today's organizations. It outlines the definitions and types of knowledge, emphasizing the importance of managing both tacit and explicit knowledge. The summary includes case studies from BP and Ford, showcasing significant cost savings achieved through KM improvements. Practical approaches such as benchmarking, peer exchanges, and enhanced meeting techniques are discussed, alongside lessons for Change Management (CM), illustrating the synergy between the two fields and strategies for capturing and sharing knowledge effectively.

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Enhancing Knowledge Management: Best Practices and Case Studies

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  1. Knowledge Management (KM) & CM Information Right Person Time Lloyd Hancock LRH Consulting Services June 2, 2008Shell Beach, CA

  2. SUMMARY • What is Knowledge Management (KM) • Why KM is Being Discussed Now • KM Improvement Case Studies • Practical Approaches to Improving KM • KM Lessons for CM

  3. What is KM? • Knowledge is your understanding based on experience and training • Two Types of Knowledge • Tacit (What’s in your head) • Explicit (What you write down) • What Knowledge Isn’t • Just Data or Information (Product of Someone’s Explicit Knowledge)

  4. What is KM? • Managing Knowledge is like herding cats • Identify where Knowledge Resides • Who Knows What • Develop Ways to Capture Knowledge • Videotaped interviews • Develop Knowledgebase • Encourage/Recognize Small Successes

  5. Why is KM such a Hot Topic Now? • Knowledge Recognized as Capital • Time & Money Spent for Training • KM Improvements seen on Bottom Line • Aging Workforce Worldwide • Technology Advancements • Computer Hardware/Software • Video-conferencing

  6. KM Improvement Case Studies • British Petroleum • Instituted Peer Assists – Frequent Activity Assessments – Post Activity Critiques • Reduced Oil Field Development Costs $80M • Ford Motors • Analyzed 42 Activities at 38 Plants Worldwide • Mounting wheels varied from 1.5 to 8 mins • Instituted Benchmarking & Sharing Best Practices • Saved $750M over 1st 5 years

  7. Practical KM Improvement Techniques • Require Trip Presentations on Return • Post-Activity Reviews/Critiques • Benchmarking – CoPs – Peer Exchanges • Improved Meeting/Brainstorming Techniques • Meeting Room Arrangement • Piling On Approach • Café Style

  8. KM Lessons for CM • Both Promote Maintaining Accurate Data and Making Data Accessible • Continue Benchmarking • Improve CM Knowledgebase on CMBG Website • Post Industry Surveys and Results • Advertize Industry CM Best Practices • Provide Place to Share Lessons Learned • Integrate with KM Initiatives - Globally/Locally

  9. Questions? Breakout Session this Afternoon

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