New Employee Orientation for Baptist Health System

1. Welcome New Employees New Employee Orientation for Baptist Health System

2. Human Resources Blount Professional Building – G4 8:00 a.m. to 4:30 p.m. M-F 632-5936 Benefits Baptist Professional Building - 103 Introductions and Welcome After Hours and Weekend Appointments Available on Request

3. Continental Breakfast Available Refreshments Throughout the Day Please Sign In Remember to Sign Up for Parking Restroom Location Breaks Smoke Free Campus TB Skin Test Drop Box Cell Phones and Pagers Welcome

4. NEO Agenda for Today • Morning • 8:00 a.m. to 5:00 p.m. • Sign in, Welcome and Schedules • “The One Word” & Diversity • General Information • Safety Training Part 1 • Infection Control • Healthcare Corporate Compliance • Safety Training Part 2 and Drug Free Workplace • Lunch and Hospital Tour

5. Afternoon Employee Health & TB skin tests Pastoral Care HIPAA/Privacy Contract employees and students may leave Benefits Introduction - for all employees including PRN PRN employees may leave Benefits Review - for all full and part-time employees NEO Agenda for Today

6. Where to go on Tuesday? BHET “Downtown” Employee West & Women’s Employee RN’s need to report to Sandy Berryman – Ground Floor, Physician Plaza at 8:00am RSVP Sandy at 218-7065 All other employees will need to check with their manager for information regarding their new work schedule. You will not attend the downtown session on Tuesday. All West/Women’s Employees: Make sure to attend a West Culture class. Please call 218-7061 to schedule! All BHET employees:Please report back here to the Eye Institute tomorrow from 8:30am – 12:30pm for Providing Customer Values through Teams Training Session. General Patient Care Orientation begins Tuesday afternoon at 1:00pm in room 308 – Blount Professional Building ~ Direct Care Providers Please park in our dayshift employee lot beside the Henley Street bridge. Parking tickets are not validated after Monday. Thank you.

7. Where to go on Wednesday? Baptist University (865) 632-5061 3rd Floor - Blount Professional Building Extended Orientation for certain areas and departments that handle patients or bodily fluids.

8. Pharmacy and No Patient Contact Report to work as scheduled on Wednesday Therapy, Sleep, Lab, Radiology, Respiratory, and Clinical Partners Wednesday and Thursday Mental Health Associates, Indirect Patient Care Nurses Wednesday – Friday RN’s and LPN’s Wednesday - Tuesday General Patient Care Orientation

9. Forms from the “People Folder” Please make sure that you sign each form as they are discussed. Forms will be collected at the end of the orientation today. Signing Forms

10. The One Word: For New Employees....

11. Baptist Health System The One Word in Healthcare

12. Where Do We Serve? I-75 Claiborne Campbell Scott Grainger Union Hamblen I-81 Morgan Knox Anderson I-40 Jefferson Cumberland Cocke Roane Sevier Loudon I-40 Blount Owned Hospitals (4) Managed Hospital (1) Senior Health Centers (8) Monroe McMinn I-75

13. Baptist Hospital of East Tennessee

14. Baptist Hospital of Cocke County

15. Baptist Hospital West & Women’s

16. Our Mission, Values, and Vision

17. Mission Founded on the teachings of Jesus Christ, the Baptist Health System of East Tennessee is a charitable, not-for-profit organization dedicated to promoting, protecting, and restoring the health of the people of the East Tennessee region through the provision of high-quality, cost-effective healthcare services. We are committed to meeting the needs of the communities we serve by caring for all who seek our services, regardless of their age, race, sex, religious beliefs, national origin, handicaps or ability to pay.

18. Baptist Health System Values We are a system of people committed to excellence, supportive of each other’s personal, professional and spiritual growth, and bound together by our Christian service. In fulfilling our mission, we will continuously strive to improve the quality of our performance and exemplify the following values: SERVICE: We are God’s servants, blessed to have been chosen to be part of His caring mission. Our deeds and actions are guided by humility and the satisfaction that comes from serving others. INTEGRITY: We will demonstrate fairness and honesty in everything we do while adhering to high moral and ethical standards. RESPECT: We will treat our patients, those who work with us in our healing mission, and all others whom we meet with the utmost respect.

19. Vision Statement Baptist Health System Vision To be a national leader in healthcare quality

20. When making decisions, ask yourself:Is it Mission Driven, Values Based, and Vision Focused?

21. BHS Goals Community Benefit: To improve the health status of the communities we serve, we will pursue philanthropic and collaborative initiatives. Clinical Quality: To be a leader in quality, we will achieve benchmark clinical outcomes. Customer Value: To provide superior customer service to our community, we will maintain a culture focused on our customers’ needs and expectations. Staff Excellence: To achieve the Vision of Baptist Health System, we will become the premier healthcare workforce in East Tennessee. Financial Strength: To ensure that Baptist Health System is able to continue to fulfill its Mission, we will achieve financial strength.

22. BHS Balanced Scorecard - The Measure of Success System GoalMeasure Community Benefit Charity Care to Community Number of Community Activities Clinical Quality CMS Core Measures Compliance with Licensure Surveys Clinical Indicators Customer Value Patient Loyalty/Endorsement Physician Satisfaction Staff Excellence Employee Satisfaction Turnover & Retention Rates Vacancy Rate Staff Development Hours Financial Strength Days in AR/AP Volume Capital Expenditures Net Income from Operations Cash Flow Indicators

23. Diversity Awareness What is Diversity? • Diversity • Valuing differences = Positive business impact • “It is about understanding each other and moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity or difference contained within each individual”

24. Diversity Awareness Best Practices • Create “conversity” in our culture through the common values of Service, Integrity, and Respect • As the workplace becomes more diverse, we need to learn to celebrate differences • Synergy = Celebrating differences • Emphasize commonalities • Create more converting between groups in a multi-culture society

25. Welcome to Baptist!

26. General Information....

27. Focus on Me My favorite candy bar/gum is ______________________________________ My favorite soda/soft drink is ______________________________________ One of my favorite restaurants is ____________________________________ My favorite fast food restaurant is ___________________________________ One of my favorite junk foods/snack is _______________________________ My favorite ice cream flavor is _____________________________________ My favorite dessert is _____________________________________________ My favorite flower is _____________________________________________ My favorite candle fragrance is _____________________________________ One of my favorite stores is ________________________________________ My favorite singer/band is _________________________________________ My favorite sports figure/team ______________________________________ One of my favorite TV shows is ____________________________________ One of my favorite movies is _______________________________________ One of my hobbies is _____________________________________________ My favorite color is ______________________________________________ My name is _____________________________________________________ My department is ________________________________________________ Example....

28. New Employee Orientation Evaluation Form Example....

29. Pre-Employment Questionnaire Pre - Employment Questionnaire In an effort to continually review and improve the pre - employment process we would like your responses to a few questions about your experience with us. Please explain any ** ratings below. Human Resource Department 1. Please estimate the length of time it took to complete the pre - employment paperwork in Human Resources. ___ 10 minutes or less ___ 20 minutes ___ 30 minutes ___ 45 minutes or more 2. Please estimate the total length of time spent in Human Resources for your pre - employment appointment. ___10 minutes or less ___ 20 minutes ___ 30 minutes ___ 45 minutes or more 3. Please rate the overall service you received in Human Resources. ___Excellent ___ Very Good ___ Fair ___ **Poor Physician’ s Office 4. Please estimate the length of time you waited in the physician’s office before you were seen by the doctor. ___ 10 minutes or less ___ 20 minutes ___ 30 minutes ___ 45 minutes or more 5. Please describe your satisfaction with the doctor’s exam. ___Very Satisfied ___ Somewhat Satisfied ___ **Not Satisfied Laboratory 6. Please estimate the total length of time you waited for service in the Laboratory (TB skin test and urine). ___10 minutes or less ___ 20 minutes ___ 30 minutes ___ 45 minutes or more 7. Please rate the overall service you received in the Laboratory. ___Excellent ___ Very Good ___ Fair ___ **Poor Outpatient Center 8. Please estimate the total length of time you waited for servic e in Outpatient (Blood draw). ___10 minutes or less ___ 20 minutes ___ 30 minutes ___ 45 minutes or more 9. Please rate the overall service you received in Outpatient. ___Excellent ___ Very Good ___ Fair ___ **Poor 10. Yo ur feedback is important to us. Please share any thoughts you have that can help us improve our service. Thank you. Example....

30. Map See attached map....

31. Payroll Adjustment Log Example.... Attention New Employee: Please give this form to your manager. You may start clocking in and out after one (1) week of employment. Thank you.

32. Direct Deposit Form Example Example....

33. Bi-weekly Pay ~ First Pay Check = 2 weeks from Friday Direct deposit can be used with any bank or credit union nationwide. Complete Direct Deposit Authorization form. Attach a voided check to the form for Routing # and Account # If depositing a specific amount (like savings) indicate amount on form. If doing direct deposit with TVA Credit Union as a new member, fill out their Request for Allotment form and take it to them. Particular Banks offering Special Services for Baptist Employees TVA Credit Union AmSouth Suntrust Direct Deposit

34. ID Badge Information Temporary ID Badge: Your temporary ID badge is only used for the first week of employment. This allows Human Resources to enter your information on the payroll system and assign your employee number that is printed on the ID badge. It also allows you to get appropriate discounts. This ID badge will expire in one week. Permanent ID Badge: Your permanent ID badge will be ready on Thursday. Please return your temporary ID badge to receive your permanent ID badge in the Human Resource office located on the ground floor of the Blount Building in suite G-4 (DOWNTOWN) or ground floor of the Physicians Office Building (WEST/WOMEN’S) Clocking In and Out: You may clock in and out with your ID badge once you receive it.

35. ID Badge Information Payroll Deduction in the Cafeteria: You may begin using payroll deduction in the cafeteria after 4 weeks of employment. Payroll Deduction in the Gift Box: Full Time & Part Time employees may begin using payroll deduction for your purchases in the Gift Box after 90 days of employment. Payroll Deduction in the Blount Pharmacy: Full Time & Part Time employees may begin using payroll deduction for purchases in the Blount Pharmacy after 90 days of employment.

36. Clocking in and out KRONOS Timekeeping General Information Clock Location: You have been assigned to the clock closest to your department. Always clock in and out on the same clock. If the clock shows anything other than your name, please contact Human Resources. You must clock in at the clock closest to your department. Management approval is necessary to change your assigned clock location. How to clock in and out: You may start clocking in and out once you have your permanent ID Badge. The time clocks are red and look similar to a calculator. Turn your badge with the barcode/picture facing the wall and scan from top to bottom on the right side of the clock in the black slot. When you clock in, you should hear a beep and see your name displayed. If your badge does not work, please try again at a different speed. The timeclock can be sensitive. If it doesn’t work after several times, please contact Human Resources. You have a grace period to clock in and out before overtime will be charged. You have 5 minutes before your shift begins and 4 minutes after your shifts ends (total of 10 minutes including the actual hour). Check with your manager for the overtime procedure for your department.

37. Clocking in and out KRONOS Timekeeping Rounding Rule Examples ShiftClock InClock Out 6:45am – 7:15pm (7a-7p) 6:40 – 6:49 7:10 – 7:19 7:00am – 3:30pm 6:55 – 7:04 3:25 – 3:34 7:30am – 4:00pm 7:25 – 7:34 3:55 – 4:04 8:00am – 4:30pm 7:55 – 8:04 4:25 – 4:34 8:30am – 5:00pm 8:25 – 8:34 4:55 – 5:04 9:00am – 5:30pm 8:55 – 9:04 5:25 – 5:34 2:45pm – 11:15pm (3p-11p) 2:40 – 2:49 11:10 – 11:19 6:45pm – 7:15am (7p-7a) 6:40 – 6:49 7:10 – 7:19 The majority of departments/units use these shifts. However, please check with your manager to obtain your exact shift/schedule. If you have any questions regarding clocking in and out, please check with your manager/supervisor or call Human Resources at ext. 5936.

38. Hospital policies regarding attendance, absenteeism, leave, inclement weather and so on are located in the Employee Handbook. Form #9 in People Folder Handbook Page 44 Departmental Checklist Give to Manager Policies, Handbook, and Checklist

39. Safety and Drug Free Workplace Training....

40. Emergency Codes TO REPORT ALL CODES DIAL 5000 Fire Code Red Cardiopulmonary Arrest Code 99 Crisis Management Code Green External/Internal Disaster Code Blue Bomb Threat Code Black Tornado Code Gray Evacuate Code Echo Infant Abduction Code Pink

41. Emergency Codes To report all codes: Downtown-dial 5000 West/Women’s-dial 7000 It is your responsibility to know these codes. For your convenience, the codes are printed on the back of your badge. After you phone in the code, the operator will announce it three times and give the location. When the code is clear, the operator will announce the code is clear. Please read the policy section in your packet for more information. The purpose of Code Green is to minimize the stress and disruption caused by physically assaultive or violent patients, visitors or co-workers by using the least restrictive methods in calming the person. The purpose of Code Pink is to alert hospital staff that there is a potential or actual infant abduction. It is every employee’s responsibility to be aware of this policy. If you suspect someone, please notify the Security department of their location immediately.

42. Fire Safety Code Red Every employee needs to know: Where the closest fire extinguish is, what type it is, and how to use it. Where the closest fire alarm pull box is to your department. The evacuation route for your department. Read the fire plan/policy for more information. ABC’s of fire: A.Class A Fire: Ordinary combustible materials – wood, paper and cloth. B.Class B Fire: Flammable liquid – either gasoline, acetone, etc. C.Class C Fire: Electrical – motors, wiring, appliances, etc. Most of the extinguishers in the hospital are the ABC type. This means you can use it on all types of fire.

43. Fire Safety How to use the fire extinguisher: P. A. S. S. P. Pull the pin. A. Aim at the base of the fire with the nozzle.* S. Squeeze the trigger. S. Spray in a sweeping motion. *Make sure you hold the nozzle and aim first. If you squeeze first the extinguishing material could go everywhere and you may not have enough to put out the fire. Code Red

44. Fire Safety IN THE EVENT OF FIRE, DO THESE THING FIRST: R. A. C. E.  R.  Remove anyone in immediate danger. A.  Alarm*. (Activate alarm and code red dial 5000). C. Contain the fire and close doors and windows. E. Extinguish the fire if safe to do so and prepare for evacuation. *When the alarm is activated, the Knoxville Fire Department will automatically be notified. Code Red

45. Disaster Safety • The most important things to remember…. • Check with your manager/director regarding your role in the event of a disaster. • Know where your Emergency Preparedness Manuel is located. Familiarize yourself with the policies and procedures. Code Blue Types of disasters…. Internal External Threats Disaster in another hospital or community

46. Disaster Safety After notification of the disaster, on-duty personnel will report immediately to their department managers for instructions and assignments. Department Directors or their designees will assess the number of personnel on duty, the needs for the disaster, and if necessary will call in additional employees using their employee rosters. Off-duty personnel will not report to the hospital until notified by your manager/director to do so. Please DO NOT CALL IN. The lines need to be open for disaster purposes. Code Blue

47. Disaster Safety It is the responsibility of all employees to ensure security and notify security promptly of any problems. Only emergency phone calls are made during a disaster situation. All unassigned employees are to be sent to the volunteer pool in the 1st floor C-wing conference room. You need to be familiar with where disaster stations are located. Example: Family Center is located in the Chapel. If you get stopped in the hall by a family member asking about a loved one involved in the disaster, please escort them to the chapel. Code Blue

48. Security • 24 hour a day/7 day a week coverage • Protection provided with surveillance cameras and continuous patrols • If you need assistance or want to report suspicious activity, please call x 5150. This is printed on the back of your badge. If busy dial 0 for the hospital operator. • Security provides ….a safe for patient valuables, employee patrols at shift changes, escort to the parking lot, jump start, etc. Please do not hesitate to call for assistance.

49. Hazardous Materials Test NAME: _____________________________________ DEPT./FLOOR: ____________________________ DATE: _____________________________ SOC. SEC. NUMBER: _______________________________ TRUE OR FALSE (PLEASE WRITE TRUE OR FALSE NOT T OR F) _______ 1. Under Tennessee’s “Hazardous Chemical Right To Know” law, the manufacturer must meet requirements in informing us of a product’s ingredients and any possible hazards. _______ 2. Danger is minimized when hazardous chemicals are used with proper care and precaution. _______ 3. If you are unsure of a chemical’s hazards, ask your Department head or supervisor after using it for the first time. _______ 4. Hazardous substances you might come into contact with in your home include paint thinner, gasoline, and drain cleaner. _______ 5. Corrosive substances actually destroy body tissues. _______ 6. Substances that promote, facilitate, or cause cancer in tissues are called irritants. _______ 7. You should read the MSDS (Material Safety Data Sheet) on every hazardous chemical you work with on the job. _______ 8. Hazardous substances can only enter your body by swallowing them or inhaling them. _______ 9. It is not necessary to follow the spill/leak procedure recommended by the company if a chemical spills and you feel your way is better. _______10. It is the individual employee’s responsibility to follow all safety guidelines and to use chemical products properly. MULTIPLE CHOICE _______11. MSDS contains: (A) name, address, and emergency phone number of the manufacturer (B) health hazard data (C) spill/leak procedures (D) all of the above. _______12. The 2 tools that tell you the MOST about a product’s hazards are: (A) MSDS (B) promotional flyer from the company (C) proper label (D) both A and C (E) both A and B. _______13. Hazardous chemicals may be inhaled as: (A) particles (B) vapors (C) both A and B. _______14. After handling most chemicals, always: (A) rinse hands with water before eating (B) wash hands with soap and water before eating (C) no action is necessary. _______15. The individual employee is responsible for: (A) taking the proper precautions when handling hazardous chemicals (B) following safety rules when handling hazardous chemicals (C) checking MSDS when in doubt about the hazards associated with a chemical (D) all of the above. Example....

50. Radiation Exposure Example.... I am aware of the Radiation Alert signs in the hospital and know to check with authorized personnel (the patient’s nurse, nursing supervisor, and/or the Radiation Safety Officer) before entering a posted area in order to protect myself from unnecessary radiation exposure which can cause cancer. I am aware that any female who may be pregnant should not enter an area where Radiation Alert signs have been posted in order to avoid birth defects. The regulatory limit for the embryo/fetus is 500mrem for the duration of the pregnancy. Any employee, who is assigned a radiation badge and has declared her pregnancy, is responsible to ask for a copy of policy number 8.13 regarding their pregnancy. ______________________ ______________________ __________ Name of Employee (please print) Signature Date