DGVox Voice Logging Solutions

1. DGVox Voice Logging Solutions

2. WHO ARE WE? • SpeechLogixPvt Ltd is a technology company based in India & the Middle East. • SpeechLogix provides technology for capturing and recording voice communication for various industry verticals. • Our products and solutions are used by variety of industries, such as government, defense, financial services, telecommunications, call centers, retail, transportation and utilities.

3. SpeechLogix– Software Solutions • SpeechLogix provides technology for capturing and recording voice communication. • DGVox is certified by Telephone System majors like NEC, Cisco, Avaya, Nortel and Siemens and is compatible with more than 30 telephone systems. • DGVox series of Voice Logging and Recording Systems is installed across the globe from Tokyo to Nairobi to Denver. • We have partners in all major cities in the region.

4. DGVox Recorder finds application primarily in the following Industries and Sectors: Call Centers Defense Transportation Banking & Finance

5. DGVox – Certifications and Compatibility Matrix • Vox Spectrum has partnered with the following leading telecom majors: DGVox is compatible with almost all the leading digital telephone systems:

6. DGVox can be monitored over LAN/WAN securely using the remote administration capability. Recording Interfaces Digital Analog lines Analog DGVox Remote Admin Internet PBX VoIP ISDN PRI LAN DGVox DGVox Secured Local area Remote Admin Other Interfaces: PA Systems, GSM-Voice, SMS, etc. DGVox can record multiple voice interfaces, such as, Analog, Digital, E1, VoIP, etc., in hybrid or standalone mode.

7. Voice-Tapping Process: Logical Illustration Call distributed to extension phones Incoming call on trunk line PBX Tapping mode 2 Parallel voice tap on Extension side Tapping mode 3 Soft tap On IP Switch Tapping mode 1 Parallel voice tap on Trunk line DGVox Server/PC-Based Voice Logger IP Switch

8. DGVox – NEC VoIP Deployment Architecture Typical Deployment scenario of DGVox :

9. DGVox VoIP Processing Architecture

10. DGVox Audio Processing Architecture

11. DGVox Installation and Configuration • DGVox Voice logger is a widely used Voice logger with installation base in 19 countries. • Resource Required – Server or High End PC with windows OS . Also Support VMWare Virtual machines. • DGVox Application tool kit - CTI Dongle for VoIP decoding & recording • Appplication Media Kit - Prerequisites Guide, Installation Guide , User Manual. • Application Installer Media Kit (Includes CTI Driver, Application setup, User Manuals)

12. DGVox Installation and Configuration • DGVox Voice logger is a widely used Voice logger with installation base in 19 countries. • Operating system configuration (UAC Settings, IIS, IE) • Switch on the server and insert the CTI dongle to USB port. • Install CTI driver from installation CD. • CTI configuration • DGVox Software Installation – Management Console. • Application Installer Media Kit (Includes CTI Driver, Application setup, User Manuals)

13. DGVox Installation and trouble shooting guide lines • DGVox Voice logger is a widely used Voice logger with installation base in 19 countries. • Wire Shark Traces • Analyzing the network traces to trouble shoot Ad • Install the CTI driver from the installation CD. • CTI configuration – Control panel Settings • DGVox Software Installation • Application Installer Media Kit (Includes CTI Driver, Application setup, User Manuals)

14. DGVox - Features

15. DGVox - Features

16. DGVox - Features

17. User Interface - Customized Search Date, Time and Duration Agents, Channels and Groups Storage Color Code Fields Call details • Advanced search provides options to search recorded voice files calls based on different criteria

18. User Interface - Playback Call Metadata Evaluate calls Call transcription and tagging Media player • Search calls based on different criteria • View searched call and related metadata • Play the recorded files • Create tags, playlist and merge files

19. User Interface - Entity Grouping Entity grouping Create Groups • Arrange channels and agents by creating groups and super groups

20. User Interface – Dashboard • Configure dashboard to display key information related to DGVox • in the form of graphical representations

21. User Interface – Schedule Archiving View scheduled jobs Add multiple archiving jobs Job details • Set multiple archive tasks and the system will automatically execute • it as per the pre-defined schedule.

22. User Interface – Screen Capture Agent screen capture • View screen available on agent screen when answering calls

23. DGVox – Client List DGVox Citadel DGVox Sentinel • Central Bank of UAE • Lloyds Bank • ES Bankers • National Bank of Fujairah • Hinduja Bank • Al Masraf Bank • DBS Bank • Bank Dhofar, Muscat • Gulf Bank, Kuwait • Behrain Development Bank • Qatar Investment Authority • Central Bank of Sri Lanka • Sampath Bank • DFCC Bank • Cooperative Bank, Nairobi • Indian Overseas Bank • Sri Lankan Police, Airforce • Ministries of Interior, Saudi Arabia • Central Intelligence Presidency, Saudi Arabia • Ministries of Interior, Bahrain • Ministries of Interior, Kuwait • Social Security Fund, AUH • Royal Oman Police • ISRO • Indian Army • Indian National Investigation Agency • Indian Border Security Force • Central Reserve Police Force • Public Security Dept, Jordan • Meitan Tradition, Tokyo

24. DGVox – Client List DGVox Matrix Utilities & Manufacturing • Mobitel, Colombo • Eagle Voice, Colombo • Telexpertise, Denver • Hamptons International, Dubai • RSA Insurance, Dubai • Pacific Controls, Dubai • Emke Group, AUH • DHL, Saudi Arabia • Ascendum Call Center • Kalptaru, Mumbai • SPC, Delhi • United Lux BPO • Afghan Wireless, Kabul • Lanka Electric Company • Virginia Water • Saudi Electricity Company • Saudi Gas • Saudi Aramco • Saline Water Conversion Corp • ONGC Offshore • ADGAS, Abu Dhabi • ADCO, Abu Dhabi • Military Hospital, Riyadh

25. Thank you… Contact Details: +919496280737 info@speechlogix.com www.speechlogix.com