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Health Care Team

Health Care Team. Lesson 1: Teamwork. Medical Therapeutics Standard.

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Health Care Team

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  1. Health Care Team Lesson 1: Teamwork

  2. Medical Therapeutics Standard 3) Differentiate between the common members of the patient care team summarizing the individual roles and the interrelatedness of the team members as it relates to quality patient care. Prepare an informative artifact to explain the concept of team-based care to a patient

  3. Lesson 1– Health Care Teams • Every employee at a health care facility is a member of a health care team. • All members of the team must work as a cohesive unit to provide the best possible health care for patients.

  4. Lesson 1– Effective Teams • Characteristics of effective health care teams: • Mutual respect • Healthy interpersonal relationships • Open communication • Frequent conferences • Team identity • Positive interactions • https://www.youtube.com/watch?v=dh60rnIMU7M

  5. Lesson 1– Conflict Resolution on a Team • Conflicts are natural • There are several strategies for conflict resolution • Negative strategies have winners and losers • Positive strategies use compromising which is negotiating to reach a mutual agreement • Positive strategies are more desirable in the long-run. • Negative strategies are not always bad. • Open communication is a central for most conflict resolutions.

  6. Lesson 1– Conflict Resolution Strategies • Avoidance strategy • One side basically ignores a conflict. • Quickest way to a resolution • Must let go of the issue. If not it may • lead to a more serious conflict. • Accommodation strategy • One side withdraws and agrees with the other side. • Quick way to a resolution • Only a temporary solution because root cause still exist. • Forcing strategy • One side decides they must prevail at all costs. • Should use as a last resort. • Can create resentment in the long-term.

  7. Lesson 1– Conflict Resolution Strategies(continued) • Compromise strategy • Tries to find a solution that partially satisfies each person. • Can provide a rather quick resolution to a difficult conflict. • Collaboration (Win/Win) strategy • Identifies the needs of each person and the root cause. • People then work together to investigate multiple options. • Goal is to find a common solution that meets everyone’s concerns. • Best long-term solution to any conflict and builds the strongest team. • Most time consuming.

  8. Conflict Resolution Examples • https://www.youtube.com/watch?v=f_9eH8Ox-eU • https://www.youtube.com/watch?v=ylzqhpU4WyQ

  9. Health Care Team Lesson 2: Team Roles

  10. Lesson 2– Team Roles • In every team or group, members take on certain roles. • These roles are not formally assigned to individuals. Rather, the roles are naturally acquired by team member according to personality type. • Three categories: • Task roles • Maintenance roles • Self-centered roles

  11. Lesson 2– Task Roles • Task roles are functions that are required for completing a task. • These roles are mostly positive in nature. However, it is possible for roles to become overused or dominant. This can cause dissention in a team.

  12. Lesson 2– Task Roles (Continued) • Initiator: Suggests new ideas and provides direction. • Information Seeker: Asks for facts and clarification. • Information Giver: Provides helpful and relevant information. • Opinion Seeker: Asks for the opinion of the team. • Opinion Giver: States personal beliefs and opinions. • Elaborator: Expands upon the ideas of others. • Evaluator: Acts as the critical thinker and identifies problems. • Clarifier: Summarizes ideas and pulls concepts together. • Energizer: Motivates the team to take action. • Recorder: Keeps written records of team goals and ideas. • Procedural Technician: Assists with preparation and provides materials.

  13. Lesson 2– Maintenance Roles • Maintenance roles are needed to sustain the team. • They are mainly positive traits that enhance the team’s productivity. • They also strengthen a team’s interpersonal relationships.

  14. Lesson 2– Maintenance Roles • Encourager: Provides positive feedback. • Harmonizer: Resolves conflict and monitors team unity. • Compromiser: Offers solutions that everyone agrees on. • Tension Releaser: Relieves tension through friendly humor. • Gatekeeper: Encourages all members to participate. • Observer: Evaluates group progress. • Follower: Accepts and supports team ideas.

  15. Lesson 2– Self-Centered Roles • Self-centered roles are often negative and may hinder a team’s progress. • These roles are usually adopted by team members who feel that they have nothing to contribute. A team leader must redirect these members so that the team does not become unproductive.

  16. Lesson 2– Self-Centered Roles • Aggressor: Gives negative feedback and hurtful comments. • Dominator: Monopolizes discussion and manipulates others. • Blocker: Resists the team’s ideas without reason. • Recognition Seeker: Boasts about personal achievements. • Help Seeker: Acts helpless to avoid work. • Confessor: Seeks emotional support. • Clown: Goofs off and uses inappropriate humor. • Deserter: Withdraws and does not contribute. • Special Interest Pleader: Presents irrelevant personal interests.

  17. Lesson 2– Incorporating Roles • Members of a health care team must learn to incorporate their personal strengths into useful team roles. • Likewise, team members must be able to recognize when their weaknesses may hinder the team.

  18. Teamwork • https://www.youtube.com/watch?v=DI4zp7yeuMU

  19. Health Care Team Lesson 3: Leadership

  20. Lesson 3– Types of Leaders • Democratic Leaders – are team-oriented • Laissez-faire Leaders – allows individuals to function independently • Autocratic Leaders – takes full responsibility for the decision-making process

  21. Lesson 3– Characteristics of Leaders • Takes initiative • Respects others • Works well with a group • Leads by example • Understands personal strengths and weaknesses • Communicates successfully • Recognizes abilities in others • Maintains high standards • Conducts productive meetings • Keeps an open mind • Handles conflict appropriately • Adapts to change • Demonstrates integrity • Practices patience and self-control • Attributes success to the team

  22. Lesson 3– Attitude to Avoid • Inflexible • Short tempered • Close minded • Judgmental • Prejudiced • Attitude of superiority • Lazy • Unapproachable • Disrespectful https://www.youtube.com/watch?v=0VZW54uJW4s

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