Ministry of Public Sector Development Public Sector Development Program 2005-2009

1. Ministry ofPublic Sector DevelopmentPublic Sector Development Program 2005-2009 “Better Government Delivering Better Result“

2. Public Sector Development & National Goals National Goals Political development Economic development Jordan’s 10-year goals and programmes Security & Justice Social development Public Sector Development Improving the machinery to deliver the National goals

3. Challenges Facing Public sector Too Much Emphasis on processes and not enough on results . Resources not allocated against strategic results . Ministers involved in operational matters , leaving insufficient time for policy and strategy . Over – centralized decision – making , which undermines accountability at lower level . Lack of Human Resources planning and Development • More effective mechanisms • to make and Coordinate • strategic policy decisions . • Need to ensure that achieving • results take priority • over processes . • Need to streamline rationalize • government institutions and • ensure they focusing on • government's core functions . • Need for more efficient • and effective management of • resources both financial and • human to ensure they are • adequate and allocated in line • with strategic objectives

4. Components Of Public Sector Development Program (PSDP) Policy and Decision – Making Government Performance Management Service Delivery Improvement Institutional Streamlining Human Resource Management and Development Financial Management Program Management Communication and Public Awareness

5. Institutional setup for implementing Public Sector Development Program (PSDP) Public Sector Development Ministerial Committee To play a supervisory role, monitoring the implementation of the program, managing public policies • Ministry of Public Sector Development • Leading a Sustainable Public Sector Development (PSD) Program • and coordinating initiatives with concerned parties. The ministry is • charged to implementing the following components of the (PSDP): • service delivery improvement. • Institutional streamlining • Human Resource Management and development . • Program Management . • Communication and public Awareness Government Performance Directorate (GPD) Established at Prime Ministry for the purpose of implementing the” Government Performance Management “ component of the (PSDP ) Prime Ministry is responsible for implementing the “ Policy and Decision- Making “ component of the (PSDP )

6. Policy & decision-making Strategies Objectives Streamline & strengthen the Prime Ministry PM & Council of Ministers More time and enhanced support for strategic policy decision-making & performance management Reduce the administrative burden on PM & CoM Ministries Enhanced policy-development & performance management capacity Policies & programmes linked to National objectives Top management Development Programme

7. Service Delivery Improvement (SDI) Component Objective • Achieving more competent and sufficient governmental • Services in the public sectorby providing ministries and • Public institutions with: • Approaches and tools for service delivery improvement. • Necessary training for development teams within these • ministries and governmental institutions . • Consultative and technical support in general. Principles • Enacting the “focus on citizens' service” principleas • the main tool to review the services and the method of • providing them. • Continuous improvementassuming that governmental • services are offered to meet citizens' and other • beneficiaries' needs.

8. Challenge Fund objectives Providing technical and financial support to the different public institutions . Spreading best Practices among ministries and governmental institutions . Reinforcing the concept of “services excellence“ among Ministries and Governmental institutions .

9. Institutional Streamlining Component StreamliningRational Large and Divergent Governmental Organization Structure Duties and Responsibilities of Government are not focused on Governmental core Functions . No Distinction between Policy Making and Executing Functions. No Principles or mechanisms that regulate the establishment of any new governmental institution

10. Streamlining Principles Design the structure around core functions Doing away with redundant , contradictory and unnecessary procedures Strengthen policy functions Separate operational functions to support shift to ‘management for results’ • Create a top management structure • Establish manageable spans of control Establish clear reporting lines; eliminate overlaps and duplication Build on what we already have

11. Human Resource Management and development Challenges • HR planning and development • Aligning HR needs with strategic objectives • Training and development • Employees with the right skills in the right positions to perform key functions Objective Strategies • Setting the legal and organizational frame work for effective HR policies • Setting the methodologies of HR management and development • Building Capacity of HR of public Sector

12. (PSD) Communication & Public Awareness Component Objectives Raising Public Awareness on the program among Ministries and Public Institutions and other stakeholders such as : Jordanian public, donor agencies and media. Strategies Developing Internal and External Communication Strategies. Awareness Workshops directed on both leadership and staff levels