1. Team Leadership Bill Faulhaber Director Employee Development July 2011

2. Safety Briefing • Evacuation Route • AED/CPR Certified • AED/Fire Extinguisher location • 911 caller • Comfort issues

3. Agenda • Definition of a team • Ten steps to effective teams • Building an effective team

4. Objectives Recognize what makes a team effective Learn how to build a high-performing team

5. What is a Team? • A team is more than just a workgroup

6. What Is a Team? According to Webster: A number of persons associated together in work or activity

7. What Is a Team? • Group of individuals committed to a shared purpose • Interdependent • Interact with each other to achieve shared goals • Makes decisions that reflect the know-how and expertise of many people

8. Benefits of a Team • Improved performance • More motivating environment • Shared responsibility • Ability to respond more quickly • More effective use of delegation • Shared commitment to goals

9. Benefits of a Team • Creativity and flexibility • Flexibility in assignments • Effective decisions • Improved communication • Cross-training opportunities

10. Characteristics • Trust, spontaneity, sharing • Participatory • Team goals = individual goals • Diversity • Clarity • Established norms • Managed competitiveness

11. Characteristics • Empowerment • Honesty & tolerance • Flexible • Decisions by consensus • Substantive decisions • Clear communication • Self-monitored and improved

12. Why a Team Might Fail • Mismatched structure • Limited focus • Membership weakness • Team size

13. Why a Team Might Fail • Independent tasks • “Lone Rangers” • Resource limitations • Inadequate rewards

14. Ten Steps To Effective Teams#1 – Recruit The Right Team Members • Look for the right skill set • Complementary skills • Assess skill set of prescribed team • Optimal team size • Odd number of members • Identify Roles • Team leader • Facilitator • Scribe

15. Ten Steps To Effective Teams#2 – Define A Team Charter • Team mission • Leadership roles • Identify outside resources • Develop success measures • Determine behavioral norms

16. Ten Steps To Effective Teams#3 – Define Goal, Metrics And Budget • After the goals are set, define how to measure them • Set the team’s budget and provide the team with a copy • “What gets measured gets done, what gets measured and fed back gets done well, what gets rewarded gets repeated.” - John E. Jones

17. Ten Steps To Effective Teams#4 – Clarify Expectations • Establish ground rules • Example: the team leader will always provide an agenda • Example: no interruptions • Select a decision-making method • Discuss preferred communication styles (e-mail, phone, webex)

18. Ten Steps To Effective Teams#5 – Foster Commitment • Host a launch meeting (in person if possible) • Be a good team player • Generate creative ideas • Share what you know • Commit to the group • Seek win-win solutions • Support team goals • Be reliable • Be respectful

19. Ten Steps To Effective Teams#6 – Align Behavior

20. Ten Steps To Effective Teams#7 – Cultivate A Supportive Environment • Provide team protection • Maintain a nonhierarchical structure • Encourage experience with team-based work

21. Ten Steps To Effective Teams#8 – Ensure Collaboration • Dysfunctional • One team member does all work • One person takes undue personal credit for team accomplishments • One team member monopolizes team resources • Someone is keeping activities secret • Healthy • Team interests are above personal concerns • People share credit for successes • Members give resources to teammates • Team members don’t let disagreements become personal

22. Ten Steps To Effective Teams#9 – Resolve Conflicts • Open team discussion • Members commit to changing destructive behaviors • Private channels • Consider bringing in a facilitator • Deal with member privately • Know when a team member should “walk the plank”

23. Ten Steps To Effective Teams#10 – Evaluate Team Performance • Measure • Report outcomes • Seek feedback from below, around, and above

24. Ten Steps To Effective Team Leadership • Get the right people on the boat • Set clear goals for the crew • Define goal measurement and set budget • Clarify expectations • Foster crew commitment • Align behavior • Cultivate a supportive environment • Ensure all crew members participate • Resolve conflicts quickly • Evaluate team performance

25. Building an Effective Team Who is on your team? Why did you select him/her?

26. Want More?