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Product Planning

Product Planning. #2 reason for project failure: Incomplete requirements. Cost of a bug in requirements. Data from the Late 70 th. Modern environment. Rapid Application Development Tools Cost of development < Cost of Planning

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Product Planning

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  1. Product Planning #2 reason for project failure: Incomplete requirements

  2. Cost of a bug in requirements Data from the Late 70th

  3. Modern environment • Rapid Application Development Tools • Cost of development < Cost of Planning • Extreme case: Throw-away prototypes instead of document updates (Agile Approach) • New Deployment Models • SaaS, Automatic Updates • Reduced cost of update deployment

  4. Can the planning phase be skipped? • Still have old models around • Large scale projects: Plane throwaway prototyping? • Desktop Software: cost of a bug in MS Office? • Requirements and specifications are captured in • In the Code and UI screens • In head of a developer/CEO • Product Lifecycle Management Systems • Word documents, Excel tables, Visio diagrams

  5. Waterfall vs. Agile • Waterfall • Complete specifications/design before coding • eXtreme Programming(XP) • Short User Stories • Myriad of approaches in-between

  6. A word on methodologies • No methodology is perfect • “The list of tricks and common situations for which these tricks were found to be helpful for some(many) people” • Special case: methodology imposed by your organization

  7. This course • Create 3 requirements documents • What user need? (Problem) • What system should do to meet user need? (features) • How system should behave? (implement features) • MRD,PRD,FRD • Short, Informative • Will be updated during the course

  8. Good requirements are: • Correct • Necessary • Prioritized • Unambiguous • Verifiable • Feasible • Complete

  9. Every Document is a Proposal • You want(propose to) somebody to take actions on your documents • Customer :Sign the contract • User: Provide you with a feedback • Developers: Commit on it • Manager: Praise you

  10. Crash Course on Proposal Writing • Proposal should be ( in that order) • Convincing • Correct • Complete • 100% of real life could not be put on paper • People have short attention span • Short informative documents capturing the essence of the requirements/specifications

  11. Short informative documents “I have made this letter longer than usual, because I lack the time to make it short” Blaise Pascal,(1657) 

  12. Simplified Product Planning Process

  13. Problem->Feature->Behavior • MRD/CRS • A user needs… • In terms of the problem • Try to keep solution out • PRD • A system should…. • In terms of the solution/features • Try to keep behavior/technology out • FRD/SRS • A system will…. • In terms of UI, actions sequences, data flows • Try to keep inner working(classes, architecture) out Strict boundaries are not always realistic: “A user needs a large green button in the middle of the screen”

  14. Example • Customer: last month our system is crashed and we lost all of our data. It was terrible, we lost $1M in revenues • Business Analysts: A user needs to be able to retain following data (D1,D2) in XXX time frame in case of systems failures: F1,F2,F3. This a critical requirements • Product Manager: A system should automatically periodically backup data at remote site according the policies P1,P2. The maximal data capacity is Z. The configuration options are O1, O2,O3. A system should be restored using saved data and following procedures…. • Program Manager: A system will perform following actions when backup event is triggered (S1,S2,S3) The following screenswill be presented to a user for data backup policies configuration

  15. A Problem Have Many Solution • Program Manager: The system will continuously synchronize following data with standby reserve (“shadow”) copy of the system. In case of the failure the system automatically switch to the reserve copy

  16. A feature may be supported by different system behavior • Program Manager: the configuration of the system will be performed using configurations files F1, F2

  17. Example #2 • Problem: • A user should be able to verify that the text is in correct English • Solution: • Automatically correct spelling mistakes as user types • Indicate suspected spelling mistakes • A proofing tool to run on whole documents • Behavior • Red underlying of suspected misspelling after user put a separator character at the end of the word • Yellow highlighting of misspelled words • Separate window with suggested correction for current paragraph

  18. Managing Change Requests • Unique characteristic of Software Engineering is rate and dimension of changes • Software change is inevitable • Anticipating changes is in the core of almost every software engineering activities • Traceability is a key technique for coping with changes during the planning phase

  19. Traceability • Keep track on connection between market ,product and functional requirements • Unique labels of requirements/specification • Tractability of: bugs, releases, test cases ,project work items • Traceability Matrix

  20. Traceability Matrix: Safety Tool • Make sure all requirements (new and old) are covered • Make sure obsolete requirements /changed is not implemented • Make sure all critical bugs are fixed • Make sure all scenarios are tested • Track project progress (% of requirements covered by currently implemented features)

  21. Sample traceability matrix A traceably matrix

  22. Role: Business Analyst

  23. Simplified Product Planning Process

  24. Business Analyst • Other names: Outbound Product manager, Marketing Product Manager • Represent customer, users or other stakeholders (e.g. customer partners) • Expert in the problem domain • Major information channel (bi-directional) to customer

  25. Customer requirements • A Customer often speaks in terms of current bad solution and not the business problem • Different people at customer organization have different views(priorities) on the problem • Customer often assumes some facts are common knowledge while they are not

  26. Market requirements • None or little customer feedback • Changing business environment • Requirements to support: • Creating value for potential customers • What do customer want? (problem definition) • Delivering value • Fabulous web site that nobody use • Capture value • Generate revenues to pay programmers’ wages

  27. The Essence of Market Requirements • Short problem description • Lists/Tables of • Stakeholders(Actors) • Scenarios/Tasks • Requirements • What actor should be able to do in order to complete a task?

  28. Stakeholders • External • Users (e.g. HR, Management) • Buying Decision Maker • IT • Internal • Sales • Marketing • Support • Integrators • Stakeholder description • Skills and Background (e.g. technical, management) • Goals (save time, increase control etc.)

  29. Tasks and requirements • Tasks an actors need to perform • IT: Backup the system • HR: Create new employee • Requirements • Id • Short catchy name • Actor • Directive: A user should be able… • Priority • Tasks • Other: source, constrains etc.

  30. Example • ID: R1 • Actors: HR, employee • Name: User Authentication • Directive: A user should be able to be authenticated by the system • Tasks: T1(HR creates new employee record) , T2(an employee change his address)

  31. Assignment #2 • Each group plays Business Analyst for the assigned project • Short presentation on market requirements (15 minutes) • Consult “customer” during the preparation • Discussion and brainstorming in the class (15 minutes) • A “customer” is expected to provide most of the feedback • Product Planning team produces MRD based on obtained feedback • MRD(version 1.0) submission deadline: a week after the presentation

  32. MRD • Keep it short: 2-3 pages • Choose format, order of presentation which is most appropriate for the problem • Check Google for MRD templates • Expect changes, keep change log

  33. Document Change Log

  34. Good requirements are: • Correct • Necessary • Prioritized • Unambiguous • Verifiable • Feasible • Complete

  35. Product Planning Team • Product Planning Team(PPT) is an owner of the project and responsible for delivering the product to customer satisfaction • PPT should open Google Group for a project • Upload presentation, documents • Try to perform all further communications about the project with other groups through the Google group postings • Send me URL for Google Group

  36. Product Manager

  37. Simplified Product Planning Process

  38. Product Manager • Other names: Technical/Inbound Product Manager • Good knowledge of the problem domain • Solution expert • Aware of other solutions for the problem • Technological background, understand approximate cost and feasibility of the features • Communicate with Business Analyst and Engineering to find best trade-off between scope and cost

  39. Project triangle

  40. More formal view

  41. Practical view

  42. Course Project • Duration is fixed : 1 semester • Cost(Effort) is fixed: team size and amount of time each member can dedicated to the project • Choose scope wisely!

  43. Product Requirements Document • Feature requirements • Compatibility requirements • Performance/Capacity requirements • Internationalization requirements • Documentation requirements • Deployment requirements • Support and training requirements

  44. Our focus • Feature requirements • ID: P1 • Directive: System should support user authentication • Constrains: Some cellular providers block all protocols besides HTTP, so system should support authentication via HTTP protocol (no SSL) • Source Market Requirements ID: M3,M4 • Priority: Critical/High/Nice-to-Have

  45. Assignment #3 • Planning team makes a presentation on product requirements (15 minutes, 10 slides) • In class discussion, brainstorming (15 minutes) • “Customer” is expected to ask questions • Submit PRD ver 1.0 in a week after the presentation • Upload to Google Group • Keep it short (1-3 pages) • Don’t forget change log • Google for PRD templates/examples • Choose your own format/order

  46. Good requirements are: • Correct • Necessary • Prioritized • Unambiguous • Verifiable • Feasible • Complete

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