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► Think big ► Start small ► Act now ► Have fun

► Think big ► Start small ► Act now ► Have fun. Welcome to Review #2 1 October 2007. Thanks! (especially to Bill C. and Karen N.) Quarterly Review plan: Summer & Winter: -Service Line focus --roadmaps & portfolio mgt

jordan-bowman
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► Think big ► Start small ► Act now ► Have fun

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  1. ►Think big ►Start small ►Act now ►Have fun

  2. Welcome to Review #21 October 2007 • Thanks! (especially to Bill C. and Karen N.) • Quarterly Review plan: • Summer & Winter: -Service Line focus --roadmaps & portfolio mgt • Fall & Spring: -Process improvement focus, org-dev, engagements • Next: Monday, January 14, 2008 • Logistics

  3. Audience Participationaka “Social Networking” • During the day, make a list of things you think need to change in C&C • Mark a couple as most important • Send or give to me by tomorrow night... I'll anonymize, consolidate and post on wiki • Think big, Start small, Act now, Have fun!

  4. Introduction • Goal • Action Items from 6/5 • Setting the Stage • Notes on the (R)evolution • Schedule

  5. Meeting Goal • Make C&C even better! • Follow-up on 6/5 results • Share info • Propose some ideas • Discuss key issues • Help re-invent ourselves • Have some fun!

  6. Action Items from 6/5 • √ Break down silos • √ Service line focus • √ Be more agile • √ Better global support • Communicate better • Reduce duplication • Better metrics

  7. Setting the Stage Vision Mission Objectives Strategy Tactics

  8. Setting the Stage Vision Mission Objectives Strategy Tactics

  9. Technology Vision Providing • Any time, • Any where, • Any device access to • Everything* quickly, safely, dependablyand without intermediaries. * for some value of everything (c1975: hardware, software, data, people)‏ -building on the visions of Bush, Licklider, Fuller...

  10. Bush's MEMEX (1945)‏

  11. Bucky's World Game (1965)‏

  12. Setting the Stage Vision Mission Objectives Strategy Tactics

  13. C&C Mission Redux • SUPPORT THE BUSINESS (discovery, learning, care)‏ • e.g. provide reliable and responsive services • DRIVE SYNERGY & PRODUCTIVITY IMPROVEMENTS • e.g. provide great tools. • FOSTER PARTNERSHIPS • that enable extraordinary achievements by UW students, faculty, staff, and clinicians. • FOSTER INNOVATION • that transforms learning, research and health care. • SHOWCASE TECHNOLOGY • that illustrates what is possible.

  14. Setting the Stage Vision Mission Objectives Strategy Tactics

  15. Objectives (Themes)‏ • Take care of business • Tear down the walls • Get out of the way

  16. 1. Take care of business... e.g. • Basic infrastructure • Security • Reliability • Performance

  17. 2. Tear down the walls... between • Times • Places • Devices • Organizations • Technologies • Applications • Communities • People & Resources

  18. Alternate 2. Build Bridges

  19. 3. Get out of the way...

  20. There's something happenin' here

  21. (R)evolution • Computing • Mobility • Customer • Market • Expertise • Governance • Organization

  22. Computing Evolution Cloud Cluster Personal Mainframe

  23. Mobility Evolution Anywhere At home At the institution Near the Mainframe

  24. Customer Focus Evolution Individual Group Department Institution

  25. Market Evolution Consumer Commodity Personal Priesthood

  26. Expertise Evolution Algorithms? -Death of Intuition Crowds -Democracy now! Individuals -Power to the people Elites -Cabals and experts

  27. Governance Evolution Shared -Community Federated -Coordinated Distributed -Autonomous Central -Controlled

  28. Organizational Evolution Ultra-Service Service Survival Entitlement

  29. Entitlement “We are the phone company... We are omnipotent.” -Ernestine (Lily Tomlin)‏

  30. Survival • Remaining relevant in changing times... • Like when you work for a central service organization that no longer has a monopoly on IT :)‏

  31. Service • Focus on helping others succeed, not on organizational or individual self-interest • Make their day!!

  32. Maketheirday

  33. Important safety tip • Do NOT confuse with“Make MY day!”

  34. Ultra-ServiceMake Their Day...Urgently!

  35. Possible?

  36. How? • “You can have everything in life you want if you will just help enough other people get what they want” --Zig Ziglar

  37. Respecting Autonomy “It is not for me to change you. The question is, how can I be of service to you without diminishing your degrees of freedom?” -R. Buckminster Fuller

  38. Toward an IT Strategy

  39. OIM Strategic Roadmap

  40. Customer Pain Points

  41. Service Line Management

  42. Agility

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