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Effective Street Outreach

This resource outlines effective street outreach strategies for assisting individuals experiencing homelessness. It emphasizes the importance of assertive engagement, building trust, and a strength-based approach to case management. Highlighting actionable insights from professionals like Ryan Hannon and Gina Misuraca, it advocates for tailored methods, motivational interviewing, and community involvement. The guide offers practical tips for improving interactions with clients, building transparency, and ensuring respect for their choices while navigating the complexities of homelessness.

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Effective Street Outreach

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  1. Effective Street Outreach • Ryan Hannon • Street Outreach Coordinator • Goodwill Northern Michigan • ryanh@goodwillnmi.org • @TweetOutreach • Gina Misuraca • PATH Team Lead • Community Housing Network, Inc • Mellena Martinez • Community Programs Manager • Community Housing Network, Inc

  2. Housing Focused *http://www.jsonline.com/story/news/politics/2017/04/18/wisconsin-lawmakers-consider-bills-housing-homeless-drug-testing-public-housing/100597076/

  3. Basic needs vs Housing? *

  4. When clients say “no” *

  5. Case Management Guidebook : Supporting Households Moving Out of Homelessness Key Points: Assertive Engagement: 1) Throw away the one size fits all 2) Be authentic 3) Be flexible and persistent showing empathy and a positive regard for the client 4) Be transparent Strength-based approach SMART Goal Setting: Specific, Measurable, Attainable, Relevant, and Time Based Motivational Interviewing: 5 stages of change Carl Rogers believed three attributes were necessary in order for the client to be open to change genuineness, empathy, and a positive regard for the client. http://www.flhousing.org/wp-content/uploads/2019/03/Case-Management-Guidebook-FINAL-06.2018.pdf

  6. Building Trust • Don’t promise anything • Do what you say • Always be on time • Explain processes • Non-judgmental, no really • Respecting choice *https://www.theguardian.com/us-news/2017/jul/05/us-inequality-poor-people-bad-choices-wealthy-bias

  7. Assessment

  8. Verification of Homelessness

  9. Document Interactions

  10. Operating in Community *

  11. Community Engagement and Involvement Ways to increase community engagement: • Continuum of Care (CoC) – develop a document showing community wide funding sources • Coordinated Entry System (CES) – prioritized referrals for program availability • Faith Based Organizations – utilize their funds to assist with gaps in service and funding • Collaborative Outreach – Examples: 8 Mile border with CHN, NSO, SOS, and Ferndale PD. Macomb County Community Mental Health and CHN outreach

  12. Emergency Services • Central Dispatch • First Responders • Emergency Rooms • Hospital • Jail • Detox • Substance Use Treatment Centers • Shelters • Community Members • Police • Others

  13. Warm Transfer *https://pureapps2.hw.ac.uk/ws/portalfiles/portal/7456915/US_Pathways.pdf

  14. Effective Street Outreach Ryan Hannon Street Outreach Coordinator Goodwill Northern Michigan @TweetOutreach Gina Misuraca PATH Team Lead Community Housing Network, Inc Mellena Martinez Community Programs Manager Community Housing Network, Inc

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