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Enhancing HIV Care: Quality Learning Networks for Effective Service Improvement

The HIV Quality Learning Networks aim to improve the quality of HIV care and services by strengthening the infrastructure of providers and increasing their competency in performance measurement and quality improvement. This initiative fosters peer learning and networking while offering targeted coaching and support. Key components include analyzing performance data, implementing specific quality programs, and sharing best practices. Participation involves regular communication and the development of action plans to ensure ongoing improvement in HIV care delivery.

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Enhancing HIV Care: Quality Learning Networks for Effective Service Improvement

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  1. HIV Quality Learning Network Model AIDS Institute, NYSDOH Food and Nutrition Quality Learning Network Johanna Buck, Quality Consultant October 13, 2006

  2. HIV Quality Learning Networks:Goals • Improve the quality of HIV care and services • Strengthen the quality infrastructure of HIV providers

  3. HIV Quality Learning Networks:Goals • Increase competency in performance measurement and quality improvement strategies at the provider level • Provide an opportunity for ongoing networking and peer learning

  4. HIV Quality Learning Network:Framework • Quality of Care Performance Data • Specific HIV Quality Program • Peer Learning • Targeted Coaching and Support

  5. Quality of Care Performance Data • Identify common issues through performance data • Measure tests of change • Monitor changes in performance scores

  6. Quality Program Model • HIV-specific quality infrastructure supportive of performance measurement and quality activities • Inclusion of HIV specific quality improvement in overall organizations goals for quality

  7. Infrastructure thanks to Bruce Agins, MD

  8. Peer Learning Model • Exchange of ideas through Quality Learning Network activities –half or full day meetings, provider presentations, website, conference calls and next steps mailings • Sharing of successful strategies and best practices • Dissemination of innovation

  9. Targeted Coaching and Support • Assist providers as needed in identifying quality infrastructure needs and developing action plans – organizational assessment • Provide guidance as needed in developing specific quality improvement projects and in selecting and testing changes • Support and sustain quality efforts

  10. Expectations for Participation • A “point person” as key contact for Network activities • Regular attendance at meetings and conference calls • Complete an annual organizational assessment with a quality consultant

  11. Expectations continued.. • Design and implement quality improvement projects • Ongoing communication with organizational leadership

  12. Organizational Assessment Components • Quality Structure • Quality Planning • Quality Performance Measurement • Quality Improvement Activities • Staff Involvement • Evaluation of Quality Program

  13. Assessment Process • Assessment allows exchange of information • Areas of highest priority become apparent • Resources can be identified and deployed • Re-assessment tracks progress

  14. Current and Planned Quality Learning Networks • Title I Mental Health • Case Management • Adult Day Treatment • Substance Use • Treatment Adherence Services • NYC Health and Hospitals Corporation HIV Primary Care • Food and Nutrition • Coming soon: Harm Reduction and Housing Networks

  15. „Knowing is not enough; We must apply. Willing is not enough; We must do.“ Goethe

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