American Association of Endodontists Survey of Member Needs: 2010-2012

1. Attachment C Final Graphics Report (N=1,086) American Association of EndodontistsSurvey of Member Needs: 2010-2012 August 5, 2009 Allan H. Fisher, Jr., Ph.D. Al Fisher Associates Inc. Association Surveys 406 New Mark Esplanade Rockville, MD 20850-2735 Phone: 301-424-7739 Fax: 301-424-3718 E-mail: ardisandal@comcast.net

2. Methods • The “Survey of Member Needs: 2010-2012” was designed to collect data and information needed by the American Association of Endodontists for use in improving member services and strategic planning. • Topics included: • Recent and anticipated future practice conditions • The Annual Session • Regenerative endodontics • Products and services • Public and professional affairs • Strategic planning issues • Overall satisfaction with AAE and the importance of current AAE services and AAE performance on these services were examined. • Demographic data was collected to profile the respondents and compare their responses. • On June 26, 2009, the survey was mailed to a 50% sample of the active and life members in the US (N=2,455) and 100% of the active and life members in Canada (N=103), for a total sample size of N=2,558. i

3. Results • Responses from 1,086 members were received by July 27, 2009 (43% response rate). • Total results for all members combined are presented in this report. The total results based on 1,086 respondents have an accuracy of plus-or-minus 2.7%. • To compare member responses in 2009, a companion report called the Final Graphics Crosstab Report presents selected demographic data cross-tabulations. Findings from previous AAE surveys conducted in 2002 and 2003 are also compared to 2009 results in that report. • Results are presented in this report consist of computer graphics with a brief Discussion. The narrative Final Report in WORD presents full text, selected computer graphics, data tables and a narrative Discussion of the Findings with Recommendations. • Selected verbatim written comments from the respondents will also be provided in the Final Report with complete comments in a Verbatim Comments Report. ii

4. AAE SurveyResponse Rate Comparison 2009 “Survey of Member Needs: 2010-2012”;2002 “Survey of Member Needs: 2003-2005”; 1999 AAE Workforce Survey; 1995 Membership Survey; and 1992 Strategic Planning Issues Survey. iii

5. Practice Issues

6. Has Your Patient Volume Changed by More than 10% Over the Past Year?

7. Have Any of the Following Occurred in the Past Year?

8. Future Plans: Do You Intend to Do Any of the Following in the Next Few Years? BASE: All Respondents

9. Are You Currently Placing Dental Implants?

10. Do You Plan to Place Dental Implantsin the Next 5 Years?

11. Conditions Expected to Affect Your Practice the Most Over the Next 3 Years

12. Conditions Expected to Affect Your Practice Less Over the Next 3 Years

13. Annual Session

14. Satisfaction with the Annual Sessions NOTE: 29% were “very satisfied”.

15. Number of Annual Sessions Attended in the Last 5 Years

16. Factors That Influence Your Decision to Attend the Annual Session

17. Important Potential Improvements to the Annual Session

18. Factors That Influence Your Decision to Bring Endodontic Staff to the Annual Session

19. Would an Online Annual Session Affect Your Attendance at the Meeting?

20. Regenerative Endodontics

21. Are You Interested in Learning More About Regenerative Endodontic Procedures?

22. Number of Cases of Immaturely Developed Teeth with Necrotic Pulps Treated in the Past Year

23. Are You Aware that AAE Has an Online Database for Entering Information on Completed Regenerative Endodontic Cases?

24. Products and Services

25. Most Important AAE Services NOTE: CE events included the Annual Session and Fall Conference; Publications included Newsletters and the Directory.

26. Less Important AAE Services NOTE: Distance learning included the Live Learning Center.

27. AAE Services with the Best Performance NOTE: CE events included the Annual Session and Fall Conference; Publications included Newsletters and the Directory.

28. AAE Services with Lower Performance NOTE: Distance learning included the Live Learning Center.

29. Is There a New Product or Service that the AAE Could Provide that You Would Take Advantage of?

30. Which Services Would You Find Most Helpful If AAE Were to Endorse a Preferred Vendor?

31. Satisfaction with the Services that AAE Provides NOTE: 34% were “very satisfied” in 2009 . In 2002, 86% were satisfied (with 51% “very satisfied), 10% were neutral and 4% were dissatisfied.

32. Public and Professional Affairs

33. What Is the Major Source of Your CE Credits? NOTE: AAE was cited as the primary source of CE by 81% in the 2003 CE Survey.

34. Do You Market Your Services to General Dentists and Specialty Dentists in Your Practice Area?

35. Which Groups Are Most in Need of Increased Awareness of Endodontic Services?

36. How Should AAE Be Involved in Outreach to General Dentists and Other Dental Professionals?

37. How Interested Are You in Teaching Endodontics as a Second Career or Part-time? NOTE: 19% were “very interested”; 14% already teach part-time.

38. Number of Procedures Performed Each Year on Patients in Underserved Populations

39. Strategic Planning Issues

40. Most Important Current Issues * Increased use of new online media to interact with members, referring dentists and patients.

41. Less Important Issues

42. What Other Issues Should the AAE Be Addressing?

43. Should AAE Provide More Information and Assistance in the Following Areas?

44. Demographics

45. Membership Status

46. Years as a Member of the AAE Years

47. Site of Principal Practice * There were only 32 Canadian respondents; 96% of the respondents practiced in the USA in 2009 as did 98% in 2002. The number of Divisions and their State composition changed between 2002 and 2009.

48. Primary Work Setting * See the Verbatim Comments for details.

49. Do You Participate in Any Managed Care Contracts? In 2002, 26% participated in managed care contracts.

50. Age Composition Years