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Association of Washington Public Hospital Districts: Member survey May 2010

The Association of Washington Public Hospital Districts conducted a survey to understand member preferences regarding services, gather data for decision-making, and identify potential cost reductions. Insights include the importance of advocacy, information sharing, and networking. Recommendations focus on reducing services and the reserve fund. Other suggestions include allocating funds from the Washington State Hospital Association.

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Association of Washington Public Hospital Districts: Member survey May 2010

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  1. Association of Washington Public Hospital Districts: Member surveyMay 2010

  2. Objectives of the survey • Understand what services are most important to members • Gather objective data on what services to reduce or eliminate • Use data to make critical organizational decisions

  3. The survey • Developed by JayRay and AWPHD • Emailed to 56 member hospital CEOs • 33 completed • Some questions left unanswered, accounting for numerical differences in data

  4. % representshow to allocate $85 budget

  5. For items marked $0Would you pay additional fee?

  6. Other options Rank other considerations

  7. Membership informationWhy do you belong to AWPHD • Advocacy (10 mentions) • “We belong because of the tremendous job of informing the state on healthcare issues done by AWPHD …” • Legal (3 mentions) • Advice/Networking/Information (15 mentions) • “The services provided are helpful; working with our peers is essential.” • “As a hospital district, we operate under peculiar roles. AWPHD keeps us up-to-date.”

  8. Membership information Most important benefit? • Advocacy (10 mentions) • Focused on district hospital issues • Information/informed (10 mentions) • Networking/interaction with colleagues (6 mentions)

  9. Membership informationAny reason you wouldn’t renew? • No! • “No reason other than a fiscal crisis.” • “No, valued.” • “If AWPHD chose only to raise dues and not take action on what this survey has attempted to extract from the leadership of individual districts.” • “If I had to chose between WSHA and AWPHD, I’d drop WSHA first.”

  10. Membership informationService/benefit you’d eliminate? • No: 9 mentions • Reduce or eliminate legal: 4 mentions • Executive compensation survey: 2 mentions • Retreat/make retreat fee for service: 2 mentions • Other • “Not sure at this time …” • “Would have to review how often each is used before I could decide.”

  11. Membership informationService/benefit you’d add? • No: 7 • Education • “… seminars that tell us/show us how to run more efficient, effective districts …” • “… more board member education; open public meetings act, public records act education.” • “Avoid redundancies, overlap of other hospital organizations … keep it member driven.”

  12. Membership informationOperating expense as measurement for core dues

  13. Report more than operating expenses to DOH?

  14. Days cash on hand?

  15. Membership informationOther questions/suggestions? • “Keep up the good work.” “Association does a wonderful job with very limited budget.” • “I support reducing AWPHD’s reserves.” • “Define which operating expenses are used in the calculation.” • “I think using hospital operating expenses for calculation core dues over charges large hospitals.” • “Ask WSHA to allocate a portion of our WSHA (from AWPHD hospitals) to support AWPHD.”

  16. Membership informationDemographics

  17. Insights & recommendations • Organization has high membership satisfaction and loyalty • Members value most, if not all, services • Support for raising dues split • Reducing overall number of services is top recommendation, followed by reducing $1 million reserve fund • Website/listserv, Administrator retreat and executive compensation survey are most likely targets for reduction

  18. Questions & Discussion • Other questions?

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