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How Intuitive Are You? Page 61
Weighted decision making model CustomerService Technical Knowledge Problem Solving Business Degree Leadership TOTAL
Decision Making Weigh each item Leadership = 5 Customer service experience = 3 Creative problem solving = 4 Business degree = 4 Technical knowledge = 2
Making decisions Rating scales 5 = Fully matches specifications 4 = Matches well, slight discrepancies 3 = Matches fairly well, weakness in some aspects 2 = Matches some aspects, but several important omissions 1 = Does not match specifications
Weighted decision making model Customer Service Technical Knowledge Problem Solving Business Degree Leadership TOTAL
100 votes Coin Toss
Quantified Evaluation Start my own company Pros – Score – Divide by factors Cons – Score – Divide by factors
Start my own company Get Married Get divorced Get a second wife Go back to University to get a masters Move to another country Move to X company Buy a Ferarri Take unpaid leave and go on world tour
Ben Franklin Balance Sheet Page 64
Handicapping The first step in handicapping is to clarify the objective in positive terms. What are you trying to accomplish? Don’t focus on what you dislike; consider only the positive aspects of each option.
Let’s say you’re thinking of making a career change. Negative concerns might be: 1. I hate my boss 2. I’m starving to death on what they pay me 3. I feel trapped 4. I hate the weather in Dubai
Dwelling on the negatives like that doesn’t induce creative thought, it stifles it. Instead, consider only positive objectives, which might be: 1. I want to move to a larger company that could offer greater opportunity. 2. I want to earn more money 3. I’d like to live in a cooler climate 4. I want a better benefit program 5. I want a great challenge 6. A different boss might see me in a more favourable light 7. If I move, I could improve my position within the company 8. I could get a better title
Importance 1. Greater opportunity 10 2. More money 8 3. Better location 6 4. Improved benefits 6 5. Greater challenge 9 6. Better boss 8 7. Improved position 7 8. Better title 4
Advantages of group decisions 1) Groups usually outperform individuals because the participants are able to correct one another’s mistakes 2) Groups force action on problems 3) Group decisions increase trust in the organisation • With more people giving input, you’ll get more information with which to work 5) The information presented in a group tends to be more thorough ad the summary more clear
Overcoming Problems • Don’t let the leader of the group reveal his or her decision up front, because everyone is tempted to rally around it. 2) Appoint a devil’s advocate who will always present a challenging viewpoint. 3) Require each group member to present two different view points on the decision 4) Encourage the group members to call each other after the meeting. Doubts will very often be expressed one-on-one that won’t be raised in front of the entire group 5) Rotate new members into the group so it doesn’t turn to a clique. Don’t give new members too much power by introducing them as experts, or too little power because they are outsiders.
Decisions in Meetings 1. Decision by Authority • Decision by minority 3. Decision by majority • Decision by consensus • Decision by unanimity
Consensus Decision Making • Approach the subject with an open mind. • Avoid conflict-reducing techniques such as a majority vote or trading when reaching your decision. • Avoid arguing for the sake of argument. Base your approach on logic. • Seek clarification on any areas you are uncertain about. • Avoid changing your mind simply to reach agreement. • Do change your mind if you are convinced by the arguments put forward. • View differences of opinion as helpful rather than a hindrance. • If you agree with a proposal, say so and say why. • Contribute information you have which may help others come to an agreed solution.
De Bono’s Six Hats Facts Figures information needs and gaps Overview Process Control Creativity Alternatives Provocations Caution Judgement Logical Positive Intuition Feelings Emotions
"Many ideas grow better when transplanted into another mind than in the one where they sprang up." - Oliver Wendell Holmes.
