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Implementation of Access Policy in Specialist Clinics: Challenges and Progress

On May 22, 2014, Sharon Dadson, Director of Access and Outpatient Service Governance, led a forum to address the implementation of the access policy in specialist clinics. Key challenges identified include issues with data collection in iPM, incomplete referral data due to some not passing through the Access Unit, and the unavailability of automated reports for target processes. New initiatives, such as adding a tab to iPM for improved data collection and implementing electronic triage, are underway to enhance referral management and streamline operations. The project team is focused on stakeholder engagement and evaluating progress.

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Implementation of Access Policy in Specialist Clinics: Challenges and Progress

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  1. Specialist clinics access policy implementation forum Sharon Dadson Director, Access and Outpatient Service Governance 22 May 2014

  2. Target processes & baselines

  3. Challenges The key challenges include: • Data collection in i.PM for some elements not available • Not all referrals received through Access Unit resulting in incomplete data set • Automated reports currently not available for the target processes

  4. Milestones for target processes June 2014 • New LDDI tab added to i.PM to enable improved data collection July 2014 • Automated reporting implemented October 2014 • Report available for Monash Health Executive December 2014 • Implementation of electronic triage to capture all referrals and to reduce referral turn around time

  5. Action plan

  6. Action plan continued…

  7. Progress to date • Outpatient Governance Steering Committee • Access policy implementation stakeholder group established • Working groups established • Project team established • High level gap analysis undertaken • Risk analysis currently being undertaken • Promotion of policy across the organisation and with referrers • Evaluation milestones on track

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