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Empowering Library Users with Word Processing Skills: Infopeople Workshop Summary

Join us for an insightful workshop led by Sarah Haman, aimed at enhancing the ability of library staff to assist patrons with word processing. Participants will learn effective ways to identify user needs, navigate common issues, and teach essential Word functions. Key goals include personalizing user handouts and practicing troubleshooting techniques. With a focus on patience and clear communication, attendees will leave equipped with a deeper understanding of Word, from opening files to printing documents, tailored to the needs of adult learners.

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Empowering Library Users with Word Processing Skills: Infopeople Workshop Summary

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  1. Helping Library Users with Word An Infopeople Workshop Summer, 2004 Sarah Haman, Instructor sercher@adelphia.net

  2. Introduction • Name • Library • How you work with computers • Tell us one experience you’ve had with library users and word processing

  3. Workshop Goals • You’ll be able to help • Use Word v teach • Interview to identify need • Practice handling common situations • Personalize user handout

  4. Fill Out Skills Checklist

  5. What Are Your Common Problems? • Document gets lost • Can’t open file from a disk • Save a file to a disk • Print • All caps • Alignment • Font size or style • Used to a typewriter • Enter v text wrap

  6. Exercise #1 • Label Parts of a Word Window

  7. Why Name Window Parts? • Common language • works for many programs • Ease of instruction • Know where to look on the screen

  8. Setting Up Word • Split toolbars • Show all menus • Show paragraph marks

  9. Exercise #2 Change Toolbar and Menu Options • Separate toolbars • Display all menu options • FIX ALL CAPS • Turn on ¶ marks • Correct a document

  10. Role Play Demonstration Volunteer partner Teaching how to correct a document Feedback

  11. Find Out What The User Needs • Ask questions to clarify • immediate need • amount of time • skill level • Have a clear goal • create a positive experience • for you and user

  12. Word Skills Everyone Should Know • Multiple ways to perform a single task • menus • toolbars • mouse clicks (for selecting) • keyboard commands • right-click menus • New users need the basics • terminology • skills

  13. Exercise #3 - Word Skills • Open file from a disk • Correct using ¶ marks • Select text • Modify text • Save to a disk

  14. Discussion What techniques do you use to help beginning computer users?

  15. Techniques • Patience, patience, patience • Treat the user with respect • Show and tell—don’t touch! • point at screen while talking • Keep it simple • stick to the task! • Clear, consistent, positive language

  16. More Teaching Techniques • Be on the same level • eye contact when talking • look at screen when user does • It’s OK to make mistakes • Learn together • Patience, patience, patience

  17. Word Skills - Role Play • Find a partner • Choose roles • Practice teaching Word skills • Use Adsales.doc • Switch roles • Feedback

  18. Adult Learners • Experienced • Self directed • Goal oriented • Relevant or applicable skills • Age changes learning style and pace • Self-esteem at risk • Respect

  19. Open/ Save Files • Open a file • disk • within program • Save as • change file type • destination

  20. File types • File extension • Program specific (.doc, .wks, .ppt) • Compatible file types • Rich Text Format (*.rtf) • Text (*.txt)

  21. Exercise #4 Open/ Save As • Open files from a disk • Open files in Word • File types • Rename • Save As menu v Save icon

  22. Teaching Reminders • Try to remember being a beginner • No “jargon” • Focus on user’s task • Point and talk • Keep it simple!

  23. Open, Save As - Role Play • Find a new partner • Choose roles • Practice teaching how to open and save a document • Switch roles • Feedback

  24. Format a Document • File, Page setup • Margins • Page orientation • Format, Paragraph • Line spacing

  25. Printing • Always use Print Preview • Choose File menu, Print vs • Can alter • What to print • Number of copies

  26. Print Preview • View document exactly as it will print • Decide what to print • See one or multiple pages • zoom • magnify

  27. Exercise #5 Print Preview/ Print Print Preview Print Selection Print Pages

  28. Exercise #6 Top Ten Skills • Define your common problems • Ten skills to help your users • Personalize the Top Ten Skills handout for your library • Save it to your disk

  29. Review Teaching Techniques • Adult learners • Task oriented • Slower learning pace • Respect • Computer users • Hands off • Keep it simple • Patience

  30. Review • Word Skills • Toolbars v menus • File types • Open—save • Printing

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