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Engaging with Your Users: Informal Library Assessment

This resource discusses the effective use of informal assessments at Oklahoma State University Library to engage users. Conducted with minimal resources, the library employs listening sessions that respect users' schedules and encourage two-way communication. By inviting students to free lunch sessions, the library has fostered ongoing relationships and gathered valuable input on hours, communication methods, signage, and collection needs. Despite challenges like scheduling and feedback loops, the initiative helps make evidence-based decisions, benefiting both the library and its users.

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Engaging with Your Users: Informal Library Assessment

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  1. Engaging with Your Users: Informal Library Assessment Oklahoma State University Library- Stillwater

  2. Informal Assessment • Fairly quick and easy to conduct • Minimal resources required ASK LISTEN WATCH THEN ACT ACT Brown, J. M. (2010). Informal Assessment for Library Middle Managers. Library Leadership & Management, 24(1), 18-22.

  3. Library Listening Sessions • Timing; Respect their schedule • Two-way communication exchange • Demonstrate • LISTEN! • Be flexible • If you feed them…

  4. Wording the Invitation • 1st Email Invitation for SG: Free Lunch and Library Listening Session • 2nd Email • Reminder: Lunch & Library Listening Session, Wed. 11:30 Always Include: • Purpose • Date, Time, Place • Caterer • Informality • Expected Attendance • My contact information

  5. 2006 - 2010 • 24 Sessions; 168 students, 3 advisors • Average Attendance = 7 • Cost, approx. $10.00/person. (Library Friends) • Ongoing Groups • New Groups Including Group Advisors Obtaining Names and Email Addresses

  6. Some Results • Hours • Printing Issues • Communication Methods • Collection Needs • Signage Suggestions • New relationships and information avenues • Demonstrated new or trial databases • Demonstrated integrated search system • Promoted public programs

  7. Benefits and Challenges • Educational for both! • They truly appreciate the opportunity to provide input. • Helps us make evidence-based decisions Challenges: • Scheduling • Feedback Loop

  8. Questions? Karen Neurohr, Associate Professor, Assessment Librarian Oklahoma State University Library karen.neurohr@okstate.edu 405.744.2376

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