1. SCTE Certification Tutorial Revised: June 4, 2009

2. Presentation Goals • Overview SCTE Certification • Highlight Certification Program Enhancements • Answer the question "why certify?" • Suddenlink Case Study • Getting Started in SCTE Certification • Prepare • Getting Certified • Staying Certified • Benefits • Promoting Certification

3. HFC Network Segments Hub Hub Hub Premises Distribution Transport TelecomCenter

4. Broadband Premises Specialist (BPS) (REVISED) • Technology, Systems, Requirements • Premises Devices • Installation • Troubleshooting and Maintenance • Standards • Safety The revised BPS Certifications include 3 Lines of Business:Video – Voice – Data Broadband Premises Installer (BPI) and Technician (BPT) Broadband Premises Expert (BPE)

5. Broadband Distribution Specialist (BDS) • System Architectures • Distribution Components • Signal Types • Troubleshooting and Maintenance • Construction • Safety

6. Hub Hub Hub Broadband Transport Specialist (BTS) • Fiber Optic Theory • Optical Transport Systems • Link Performance • Troubleshooting and Maintenance • Alternative Transport Systems

7. Broadband TelecomCenter Specialist (BTCS) • Baseband Signals • Signal Reception • Channel Equipment • Tests and Measurements • Facilities Endorsements:VideoVoiceData • Under Revision…Fold in Endorsements

8. HFC Network Segments Hub Hub Hub Broadband Premises Installer (BPI) Broadband Premises Technician (BPT) Broadband Premises Expert (BPE) Broadband Distribution Specialist (BDS) Broadband Transport Specialist (BTS) Broadband Telecomm Center Specialist (BTCS) • BCT/E Certification (will be retired)

9. BCT/E • BCT/E certifications will retire 12/31/10 • BCT/E designation will continue to be recognized! • If certified, no action required (Renew, as usual) • Options for those in progress: • Complete • Convert BCT (see www.scte.org for details) • Consider taking other SCTE certifications

10. Engineering Professional DVEE (Expert) DVEP IPEE (Expert) IPEP NTEP (Working Title) VoEP (Working Title)

11. Engineering Professional DVEE (Expert) DVEP IPEE (Expert) IPEP NTEP (Working Title) VoEP (Working Title)

12. Certification Platform

13. Questions?

14. Why Certify? SCTE Certification Benefits… • Individuals • Our industry • Operators

15. Why Certify? What SCTE certification does for an individual • Professional certification demonstrates solid knowledge • Demonstrates drive, self-discipline, professionalism • Career advancement • Consistency - transportable

16. Why Certify? What SCTE certification does for our industry • SCTE certifications raise the bar on technical knowledge • Certification provides a competitive advantage • Certification inspires the confidence of your customers

17. Why Certify? What SCTE certification does for Operators • Used in conjunction with career path, improves performance • Lowers service call rates • Reduces repeat calls • Reduces customer churn • Case study - Suddenlink

18. Getting Started • Preparing to Certify • Getting Certified • Staying Certified

19. Preparing to Certify • Study Guides – Exam Topics • Books, Manuals, andPersonalized Prep Guides • Jones/NCTI Courses • Corporate Universities • SCTE Bookstore • Study Groups • Individual Mentors

20. What About Jones/NCTI? • Jones/NCTI: Official Training Partner • Helps prepare individuals for certification • SCTE Certification Programs • Industry-recognized • Criteria are established by industry members • Recertification component

21. What About Jones/NCTI? • Jones/NCTI = College classes and training • SCTE = “The Bar Exam”

22. Getting Certified • Online • 50 question multiple-choice exams • (DVEP currently 100 questions) • Immediate feedback • Fee per exam • Example Exam Page (next slide)

24. Tiered Pricing Effective Date: June 2, 2008

25. Staying Certified • Certification Valid for Three Years • To Maintain Certification Status: • Retake exam • Earn Recertifications Units (RUs) • SCTE membership • Company-sponsored training • Seminars • Speaking or presenting • Other activities

26. Staying Certified, continued • Recertification Window • Apply 6 months before or 12 months after expiration date • Failure to apply within time period will result in loss of current certification status • RUs needed (total within 3 years) • Specialist & BCT: need total 12 RUs • BCE: need total 21 RUs

27. Staying Certified, continued • Complete SCTE Recertification Form • Form on www.scte.org • Use “Recertification Unit” Table as a Guide • Document Your RUs • Keep track of all your RUs! • Record your events on “Members Only Homepage – Submit Certification Units (RUs)”

28. Special Certification Status • Emeritus Certification Status • Continuously certification 21 years • SCTE Retired Certification Status • Retired SCTE Member

29. How do we promote? • Whether supporting SCTE or company certifications, continue to prepare candidates: • Partner with local operators and contractors • Provide mentoring and study groups • Maintain the “link” to SCTE certification • Provide technical training prep sessions • Encourage chapter members to certify

30. Learn From other Chapters! Incentive / Scholarship Programs • Southern California Chapter: http://telecomlawfirm.com/scte/challenge.php • Central California Chapter: http://home.comcast.net/~centralcalscte/certifications/certifications_page.htm

31. Learn From other Chapters! Incentive / Scholarship Programs • Rocky Mountain Chapter http://chapters.scte.org/rockymtn/RMCScholarship.htm • Gateway Chapter • http://www.gatewayscte.org/certification.html Study Groups – Red Rocks Chapter

32. Chapter Leader’s Role Communication - Share the News! • Certification News: • Go to www.scte.org > Certification > Certification News • Questions???