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Section 1 Listening is More Than Hearing

Section 1 Listening is More Than Hearing. Listening-the receiving part of the communication process We only remember 25% of what we hear! Passive Listening-when the belief that the responsibility comes from the person talking Active Listening-taking an active role and guiding the speaker.

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Section 1 Listening is More Than Hearing

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  1. Section 1Listening is More Than Hearing • Listening-the receiving part of the communication process • We only remember 25% of what we hear! • Passive Listening-when the belief that the responsibility comes from the person talking • Active Listening-taking an active role and guiding the speaker

  2. Section 1, cont. • We can actually listen faster than we talk…our brain works faster than our mouth • We listen 6 times as fast as we talk • Listening spare time-the downtime for our brain when someone is speaking (distractions!)

  3. Section 1, cont. • 4 ways to listen- • Appreciative listening-listening to something we enjoy • Discriminative listening-singling out a particular sound • Empathic listening-encouraging people to talk freely without judging • Critical listening-evaluating what we hear and determining if the message has value

  4. Section 2Roadblocks to Listening • Bad habits of listening- • Tuning out dull topics • Faking attention • Yielding to distractions • Criticizing physical appearance or delivery • Jumping to conclusions • Overreacting to emotional words • Interrupting

  5. Section 2, cont. • What to do when we don’t agree with someone: • Be patient • Pay close attention to body language • Hold your temper when you disagree • Put yourself in the speaker’s shoes

  6. Section 3Effective Listening Strategies • Listening to a speech: • The Beginning-think about the title and try to make predictions • The Middle-be a critical listener and try to understand the message • The End-watch out for emotional appeals • Testimonials-You should agree because famous people do • False comparisons-comparing unlike things • Bandwagon-Everyone is doing it!

  7. Section 3 continued • Search for hidden meanings (EARS): • Explore-think ahead of the speaker • Analyze-consider what’s being said • Review-take advantage of spare listening time • Search-for hidden messages

  8. Section 4Listening in the Workplace • Introductions-remember names, make eye contact, handshake and make a brief comment that includes the person’s name • Accept criticism-Be “coachable” • Keep an open mind • Try to make future improvements, don’t dwell on past • Paraphrase, summarize, put it down on paper!

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