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Intelligent Call Center

Intelligent Call Center. One Stop CallCenter Solution for SMEs. CONTENTS. 01. Solution Introduction. 0 2. Product Introduction. 0 3. Advantages. 01. Solution Introduction. Solutions. 02. High efficiency pre-sales and after sales support team caring everything you need.

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Intelligent Call Center

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  1. Intelligent Call Center • One Stop CallCenter Solution for SMEs

  2. CONTENTS 01 Solution Introduction 02 Product Introduction 03 Advantages

  3. 01 Solution Introduction

  4. Solutions 02 High efficiency pre-sales and after sales support team caring everything you need. Support International Telecom Services Providers. T1/E1/PSTN/SIP TRUNK Supported Smart Device Telecom Supported Pre-Sale and Support 01 Stable and secured smart call center come with various features and terminals such as desktop IP-Phone and earpiece and mic design for call center. 03

  5. Solution

  6. 02 Product Introduction

  7. Smart Call Center System One CooCenter device in your office for everythingyou need for company telecommunication. ZYCOO CooCenter come with both call center and IP-PBX features, it not only can help set up a call center in you office, but also can setup a IP based telecommunication system for every departments of you company. Up to 30 Agents High performance X86 based system brings you up to 30 call center agents and concurrent calls Various Features Tasl management/Call Recording, survey and conference and more User Friendly End user friendly interface for everyone can learn how to use it at just 10 minutes. Private Services Support multi PSTN lines and also T1/E1 as well as sip trunk will makes your call center always online.

  8. Features

  9. Specification

  10. User Interface Admin Login Page Call Center Agent

  11. Key Features Various Call Queue Policies • Random-Randomringtoanyagent • Ring all-Ringtoallagent • RRmemory-Ringagentonebyoneandrecordtheagentwhopickedupandmakethetolastwhennextringing. • Roundrobin-Everyringingwillstartfromtheagentno.1. • RingInOrder-Ringingtoeveryavailableagentonebyone. • LeastRecent-Alwaysringingtotheagentwhogetringingleast • FewestCalls-Alwaysringingtotheagentwhopickupleast.

  12. KeyFeatures CallRecording Callrecodingisaveryimportantfeaturethatcanletyourecordingeveryagents’talkingdetails,youcanselectwhichagent’scallneedtoberecordandwhenitneedtoberecord. YoumayplaytherecordsbackanytimefromourGUIwhenneeded.

  13. KeyFeature WebAgents Withourbuild-inWeb-RTCtechnology,youragentscanmakeandanswercallsfromourCooCenterWebGUIandanearpieceandmic.SaveyourcostwithnomoreIP-Phonesneeded.

  14. KeyFeature Pop-up Windows Each agent of service center call center may answer hundreds call every day. The traditional ringing will waste a lot time to pick up and answer call, that will affect the service quality and efficiency. With CooCenter pop-up window function, each incoming call will pop-up a window from agents’ computer and show the client details, one click to answer it. Also, the agent can record all the details from the pop-up records windows. Know your client easier and service they better.

  15. KeyFeature Call Back Reminder Agents can set a reminder from the pop-up window to remind them call back to clients for better service.

  16. KeyFeature Build-in CRM System Welcome IVR Customizable Build-in CRM system. You can record clients’ phone number, emails, name, company details in CooCenter and setup a auto call task. Also, CooCenter can be integrate with third party CRMs, like ZOHO. Customizable welcome IVR for every clients’ incoming call waiting time, play music or tell them the agent’ number. CooCenter makes call center easy.

  17. KeyFeature Smart Auto Dial Schedule Foroutgoingcallcenter,thecallingefficientisthecoreindex.CooCenterbringyoua smartautodialschedulefeature.Youcanuploadtheclients’information anddistributethetasktoeachagents,sotheagentswillkeepmaking callsonandonautomatically.Nomoredialingneeded.

  18. KeyFeature Survey Makeasurveyaftereachcallendtoknowbetteraboutyouragents’servicequality. Press1forexcellent Press2foraverage Press3forpoor Animagingreportwillletyouknoweverythingaboutyourservicequality.

  19. KeyFeature Statistical Statement CooCenteroffersyouvariousstatementreport InboundCalls，OutboundCalls，Pickup，Notanswered，Pickuprate，averagetalkingtime,etc.

  20. KeyFeature ImagingReport

  21. AvailableTerminals ZYCOOH83ColorScreenIP-Phone ZYCOOEX16SAnalogExpansionBox CooCenterHeadset

  22. 03 Advantages

  23. Advantages CallCenterandIP-PBXasone. Noonlycallcenterdepartmentcanusethissystem,theotherdepartmentlikeR&D,AccountingmayalsouseZYCOOCooCenterasaIP-PBXtosetupacompanyIPbasedtelephonysystem. Keepyourexistingnumber Ifyouchoosecloudbasedcallcenter,normallyyoucannotuseyourexistingPSTNnumberasyourcompanynumberanymore,butwithCooCenter,wesupportPSTN/T1/E1tokeepyournumberwithyoualways.

  24. THANKS FOR WATCHING

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