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Managing Group Decisions

Managing Group Decisions. Group Decision Support Systems. John H. Saunders, Ph.D. Agenda / Objectives . Issues in Group Decision Making Is group decision making OK “as is”? Can information technology assist? What products are available? How do they work?

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Managing Group Decisions

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  1. ManagingGroup Decisions Group Decision Support Systems John H. Saunders, Ph.D.

  2. Agenda / Objectives • Issues in Group Decision Making • Is group decision making OK “as is”? • Can information technology assist? • What products are available? How do they work? • How has the technology been applied? • What examples are available? • Test Drive

  3. Group Decision Support How do “executives” spend their time?

  4. Barriers to Effective Group Decision Making • Groupthink - Janis • Abilene Paradox - Harvey • Peer Pressure / Conformity

  5. Group Decision Support What’s wrong with the way we conduct meetings? • _______________________________ • _______________________________ • _______________________________ • _______________________________ • _______________________________ • _______________________________ • _______________________________ • _______________________________

  6. A Well Conducted Group Decision Process Diverge --> Converge Rules Roles Process Owner Facilitator Technographer Participants

  7. Group Decision Support How can Electronic Meeting Systems (EMS) help? • Agenda Establishment • Full Participation • Anonymity • Parallel Communication • Distributed Participation • Fast / Proven Data Organization • Fast Tabulation • Session Recording / Recall • Provides Time for Reflection

  8. Costs Hardware Computers Network Video Display Software People Trained Facilitator Trained “Technographer” Benefits Faster Meetings Higher Quality Decisions Greater Confidence Greater Satisfaction Greater Depth of Analysis Higher Participation Higher Consensus Greater Communication Benefit /Cost Analysis

  9. Group Decision Support Example Decision Room Sessions • The General Officers of Army National Guard utilized the technology to prioritize projects and funding for next fiscal year • An Interagency Committee used it to create the substance and criteria for an award called “Presidents Award for Supplier Excellence” • The Financial Crimes Enforcement Network used the technology for an interagency discussion and simulation on methods for combating e-cash crime • Newt Gingrich & his staff used it to brainstorm on how to improve his organizational operations • The Defense Information Systems Agency CIO Staff used it to form the basis for creating IDEF process models • The NDU Commandants & members of the Joint Staff used it to select the 2nd Dean of the IRM College. • A group of senior officers used it to create a Joint Plan on Initiatives for Professional Military Education in 2010

  10. Group Decision Support Decision Centers in Federal Government Visit http://www.ventana.com/services_meetingroom_rooms.html • CINCs, DoD, JCS • Atlantic Command, NATO, DISA, DLA,NDU • USMC • HQ, Quantico, Pendleton • Army • HQ, DISC4, Family Support, Redstone,CERL, CoE, AWC • Navy • USS Coronado,NCTS, BUPERS, Public Works, Pax River,NWC • Air Force • HQ, AFIT,AU, Langley • FAA, IRS, Postal Svc, NSA, Education

  11. Products

  12. A Test Drive • Generate the major issues/needs facing the CIO • establish a level of specificity • get a pencil for Sally (too narrow) or the Agency needs more money (too broad) • top ? Issues (5,10,20) • brainstorm to create the list • “clean/focus” the list • eliminate duplicates • remove non-issues • gain clarification • reduce to predefined number • Given these issues what generic resources might be generated or acquired to meet these needs • typical resources: technological, economic, social, educational, political • Evaluate (apply points to each)

  13. Summary Further Exploration • WWW • start at http://www.erols.com/jsaunders/guides/grpware.htm# • Articles • Coleman,D.and Khanna,R. Groupware:Technology and Applications. Prentice Hall Upper Saddle River, N.J., 1995 • Jessup, L. and Van Over, D. “When a System Must be All Things to All People.” Journal of Systems Management. July Aug 1996. • Pinsonneault, A. and Kraemer, K. “The Impact of Technological Support on Groups: An Assessment of the Empirical Research.” Decision Support Systems 5. 1989. • Post, Brad Q. “Building the Business Case for Group Support Technology.” 25th HICSS, IEEE. 1992 • Press, Larry. Low-Cost Estimation of Travel Trade-offs. Communications of the ACM. June 1998.

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