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WEBINAR Application Performance Management 2016: Vendors And Trends

Join Milan Hanson, Senior Analyst, in a webinar on June 30, 2016, to learn about the latest vendors and trends in Application Performance Management (APM). Discover how APM works, where it's headed, and how to choose the right solution.

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WEBINAR Application Performance Management 2016: Vendors And Trends

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  1. WEBINARApplication Performance Management 2016: Vendors And Trends Milan Hanson, Senior Analyst June 30, 2016. Call in at 10:55 a.m. Eastern time

  2. Agenda • What APM is and what it does • How APM works • Where APM is headed • Vendors, briefly • How to choose

  3. Agenda • What APM is and what it does • How APM works • Where APM is going • Vendors, briefly • How to choose

  4. Mobile APM and/or APM One discipline or two?

  5. The APM reference model

  6. What is an application? Source: “Application Modernization, Service By Microservice” Forrester report

  7. Agenda • What APM is and what it does • How APM works • Where APM is going • Vendors, briefly • How to choose

  8. How APM monitors: lots of data Applications, transactions, and sessions Real users and synthetics Business data and financials IT service management Metrics Network traffic Logs Events/alerts/alarms . . . and think outside the box!

  9. How APM monitors: analytics

  10. The problems that APM addresses Too much . . . Data, noise, and complexity Too many . . . Tools, languages, users, devices, OSes, browsers, and transactions Too slow . . . Detection, root cause analysis, and performance

  11. What APM can do for you Generation 1 benefits If you’re reactive: Work smarter and faster. Generation 2 benefits If you’re proactive: React less; plan and prevent more. Generation 3 benefits If you’re transforming: Change the I&O role and the company culture.

  12. Agenda • What APM is and what it does • How APM works • Where APM is going • Vendors, briefly • How to choose

  13. Improving customer experience (CX) is the top priority

  14. APM future directions Keep expanding coverage. Grow into DevOps (and DevSecOps?). Continue I&O transformation. Develop advanced analytics. Automate. Branch out to adjacencies: e.g., data center, voice, and video QoS. Increase social media consideration. Track the hot trends: e.g., internet of things. Digital performance management

  15. Agenda • What APM is and what it does • How APM works • Where APM is going • Vendors, briefly • How to choose

  16. Vendors converge on APM Source: “Vendor Landscape: Application Performance Management, Including Mobile APM, Q2 2016” Forrester report

  17. Agenda • What APM is and what it does • How APM works • Where APM is going • Vendors, briefly • How to choose

  18. Choosing a solution Build your technology “must list.” e.g., mainframe, cloud, virtual, languages One neck to choke or best-of-breed? Corollary: your tolerance for do-it-yourself Align short-term and long-term objectives. e.g., DevOps, shorter MTTR, customer obsession On-premises, cloud-based, or hybrid? Pricing; maintenance Never underestimate “who do you like?”

  19. Want to know more? “Application Performance Management Remains The Same — Even With Mobile” Forrester report “Application Modernization, Service By Microservice” Forrester report “Brief: Take Application Performance To The Next Level With Digital Performance Management” Forrester report “DevOps Makes Modern Service Delivery Modern” Forrester report “Turn Big Data Inward With IT Analytics” Forrester report “Ten Things To Know About Forrester's Customer Experience Index” Forrester report “Vendor Landscape: Application Performance Management, Including Mobile APM, Q2 2016”Forrester report

  20. Milan Hanson +1 617-613-8924 mhanson@forrester.com

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