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ICT for Enterprise and eBusiness

Key challenges in EU–Serbia ICT research collaboration: The future of eGovernment and eBusiness in Serbia. ICT for Enterprise and eBusiness. Beograd, 18 October 2008. Dragan Stokic. Agenda. (Introduction) State of the Art

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ICT for Enterprise and eBusiness

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  1. Key challenges in EU–Serbia ICT research collaboration: The future of eGovernment and eBusiness in Serbia ICT for Enterprise and eBusiness Beograd, 18 October 2008 Dragan Stokic

  2. Agenda (Introduction) • State of the Art • Key developments, future research orientations, and related EU policies • Workprogramme 2009-2010 (R&D area - ICT for Enterprises and eBusiness): • Objective 1.3. Internet of Things and Enterprise environments • Other • Two FP7 projects: • CuteLoop • K-NET

  3. Introduction: About ATB Name: ATB Institute for Applied Systems Technology Bremen GmbH Company establishing Year: 1991 • 14 projects in 4th Framework programme (1994-1998) • 15 projects in 5th Framework programme (1998 - 2002) • 10 projects in 6th Framework programme (2002 - 2006) • In 7th Framework programme (first 1,5 year – since 2007): 4 running projects, 4 projects in negotiation

  4. Introduction: ATB’s strategic business areas • Knowledge Management • Industrial applications of KM approaches • Knowledge based systems, ontologies and applications • for tele-diagnostics and remote maintenance • in complex automation systems • KM tools for identification of the problem reasons • in manufacturing processes and the generation • of action plans to eliminate these reasons • Software SystemsTechnology • Development of application-specific software systems • Development of software products • Selection and introduction of software systems • Training in the methodology of software engineering • System Analysis and Design • Business process reengineering • Automation of production technology • Optimisation of technical systems • EnvironmentalTechnology • Optimisation of recycling processes

  5. State-of-the-art Selected topics: • Collaborative Working Environments in Industry • Collaborative Networks • Integrated enterprise – Networked Devices • Internet of Things

  6. Collaborative Environment Optimal Team Composition Discovery of group resources Digital models of Product/Process Monitoring/tracing of collaboration among artefacts . . . Collaborative Contexts Where do we stand in this field ? What do we aim to achieve by 2016-2020 in this field?

  7. What do we aim to achieve by 2016-2020 in this field? Current State • Difficulties in collaboration among teams (geographically dislocated) – especially between shop-floor and other areas • Problems in collaboration among manufacturing teams and wider communities (consumers) 2016 - 2020 • Collaborative artefacts (collaborative devices) • Collaborative environments everywhere • Environment supporting collaboration among manufacturing teams and wider communities • Impact upon creativity and innovation • Closer coordination between demand and supply sides • Impact in distribution of work, synchronisation and persistence of workspaces • Limited productivity • Constrained collective creativity and collaborative work on innovation

  8. What do we aim to achieve by 2016-2020 in this field? 2016 - 2020 • Collaborative artefacts (collaborative devices) • Collaborative environments everywhere • Environment supporting collaboration among manufacturing teams and wider communities Visions • No more applications-oriented: only resources in activity context + direct interaction • Service-oriented approach • Infrastructure supporting users in organizing, structuring, securing the work based on a diversity of best practice collaboration patterns • Pro-active, goal oriented, culture-aware & hybrid environments to help individuals, groups, communities, organizations • Applies to ALL collaborative spaces, not only work • Should support social activities and relations • Future workspace = hybrid (virtual – actual) • Impact upon creativity and innovation • Closer coordination between demand and supply sides • Impact in distribution of work, synchronisation and existence of workspaces

  9. Teams (Extended Enterprise + Communities) Process/Activity Support Integration/Orchestration Collaboration services Virtualisation Middleware (Information) Robots Machine People What do we aim to achieve by 2016-2020 in this field? Visions • No more applications-oriented: only resources in activity context + direct interaction • Service-oriented approach • Infrastructure supporting users in organizing, structuring, securing the work based on a diversity of best practice collaboration patterns • Pro-active, goal oriented, culture-aware & hybrid environments to help individuals, groups, communities, organizations • Applies to ALL collaborative spaces, not only work • Should support social activities and relations • Future workspace = hybrid (virtual – actual) =

  10. Collaborative Working Environments in Industry

  11. Collaborative Working Environments Relevant EU Projects (FP6): • CoSpaces - Innovative Collaborative Work Environments for Individuals and Teams in Design and Engineering • C&R –A Collaborative Platform for Working and Living in Rural Areas • EcoSpace –eProfessionals Collaboration Spacewww.ip-ecospace.org • InAmI (ATB partner) Innovative Ambient Intelligence Based Services to Support Life-Cycle Management of Flexible Assembly and Manufacturing Systems

  12. Collaborative Networks Collaborative networks are appearing in a number of manifestations, including virtual organizations & enterprises, dynamic supply chains, professional virtual communities, etc. what has led to intensive RTD activities on their modelling. Relavant Project: ECOLEAD (FP6) http://ecolead.vtt.fi/ • ECOLEAD addresses the most fundamental and inter-related focus areas, which form the basis for dynamic and sustainable networked organizations: • VO Breeding Environments • Dynamic Virtual Organizations and • Professional Virtual Communities. • The existence of an invisible, low-cost ICT infrastructure is a pre-condition for the establishment of truly dynamic collaborative networks.

  13. Open universe of CI SMEs and RTDs Initialisation of VBE Creation Virtual Breeding Environment (VBE) Transfer from „Open“ to „Structured“ - VBE Members acquisition - Sharing common principles Direct VCN Establishment ? Business Opportunity ? VCN Establishment SME-RTD VCN - Slow partner search and selection - No trust - No appropriate replacement - VCN partners selection from the structured set - Fast expertise/resource allocation - Facilitated MSI Process of transforming communities from Open over Structured to Virtual Collabarative Networks

  14. Integrated enterprise – Networked Devices • Key Technology: • Mobile technology: RFID, GNSS • SOA, EDA • Agents • …

  15. Integrated enterprise – Networked Devices • Interactions in business networks is often impossible between the supplier’s supplier and customer’s customer. • Organisational and technical barriers: • Complex and dynamic vertical and horizontal network dimensions. • Self-organisation versus dynamic adjustments of the overall network. • Evolving requirements (e.g. legislative demands, technology enablers). • Process disturbances (e.g. deviations, incompatibilities). • Incompatible platforms, applications, interfaces and data formats. • Need to ensure privacy of data and trust of anonymous actors. • Highly distributed networked devices are promising key potentials to enable interaction by a just-in-time information exchange.

  16. Location of objects • Object tracking • Sensing the world • Ambient intelligence • Virtual world • Object discovery • ….. • Internet of Things Objects connected • eCommerce • eBusiness • Online banking • eLearning • eGovernment • Video on demand • Communities • Online office • ….. • Internet of Services Services connected Applications on the Internet • Browser • Email • ... • Internet People connected Time 1998 2006 Internet of Things The Future of the Internet : ‘Internet of Things’ subgroup, Bled, April, 2008

  17. Internet of Things • The Future of the Internet goes beyond today's traditional boundaries of the virtual world by being linked to the real world, world of objects and things. • Link based on RFID tags and sensors embedded in objects that will allow the network to have real-time information on the whereabouts of any object (location, status, etc.) • Capability to merge information coming from both the physical and the virtual world -> -> new applications and services in a variety of business of residential environments

  18. Internet of Things The Internet of Things (IoT), enabled by new services connecting the real life to virtual environments, will grow gradually through deployment of new applications (e.g. RFID product tracing, NFC payment devices, e-domestic appliances). Key issues: • new services • interface standardisation and interoperability, • dynamic configuration capability, • level of trust • information security supporting person privacy. New business models .

  19. Internet of Things Deployment barriers: • Architecture and Governance of IoT systems • Event-driven middleware • Scale • Spectrum • Resilience of systems • Sensor networks • “Plug and play” Sensors • Ad-hoc networks • Human computer interaction • Everyone becomes a user

  20. Key developments, future research orientations, and related EU policies • Cluster of European RFID Projects – CERP • European Future Internet Assembly • Bled Declaration: Towards a European Approach to the Future Internet • Internet of Things

  21. Cluster of European RFID Projects - CERP • A wide range of research/application projects in Europe have been set up in different application fields. Communication between these projects is an essential requirement for a competitive industry and for a secure, safe and privacy-preserving deployment of RFID in Europe. To promote this exchange of information the "Cluster of European RFID Projects" has been founded in January 2007. • The objectives of the cluster are:  • Facilitate networking of different projects in Europe • Coordinate research activities • Assure coherence of work in Europe • Leverage expertise, talents, and resources and maximize impact • Establish synergies between projects

  22. Cluster of European RFID Projects - CERP • Projects participating:    • ASPIRE, PDFBRIDGE, PDFCASAGRAS, EU-IFM,EURIDICE, INDISPUTABLE KEY, PDFiSURF, PDFLEAPFROG, PRIME, PDFSMART, PDFSMMART, PDFStoLPaN, PDFSToP, TraSer • AMI-4-SME (Ambient Intelligence Technology for Systemic Innovation in Manufactoring SMEs) • CE-RFID (Coordinating European Efforts for Promoting the European RFID Value Chain) • CuteLoop • PDFGRIFS (Global RFID Interoperability Forum for Standards) • RFID Consultation Website • http://www.rfid-in-action.eu/cerp

  23. European Future Internet Assembly

  24. Bled Manifesto: Towards a European Approach to the Future Internet • Sets the ambitions and opportunities for action at EU level • Sets the pace in political terms • Sets the key design principles of a network open to innovation and change • Calls on MS to organise their activities on the Future of the Internet • Calls on MS to set up the R&D funding required to move Europe ahead • Creates the momentum that will facilitate the mobilisation of the research constituency • Provides the impetus for a coordinated debate on what the Future Internet is or will be and what the answer of Europe should be • Facilitates an understanding of what needs to be done to ensure the emergence of strong EU players It is both a PR document as well as a Political document (Slovenia, France) Two drafts have been produced. Please help us converge to a single document Dr. J. Schwarz da Silva Director Converged Networks and Services Information Society and Media Directorate General

  25. The Future of the Internet: The "Internet of Things (IoT)" Subgroup Projects involved: • ASPIRE - IP • COIN - IP • CuteLoop - STP • iSURF - STP • CASAGRAS - SA Meetings at Bled and in Madrid 2008

  26. FP7 Next Calls: Challenge 1. Pervasive and Trustworthy Network and Service Infrastructures Objective ICT-2009.1.3: Internet of Things and Enterprise environments a) Architectures and technologies for an Internet of Things b) Integrated business solutions c) International co-operation and co-ordination • Funding schemes a), b): IP, STREP; c): CSA • Indicative budget distribution • IP/STREP: 35 M€; the objective is to support at least 2 IPs • CSA: 2 M€ • ICT Call 5 (2009)

  27. FP7 Next Calls: Challenge 1. Pervasive and Trustworthy Network and Service Infrastructures a) Architectures and technologies for an Internet of Things • Architectures and technologies using open protocols, which enable novel Internet-based applications • Optimised technologies covering distribution of intelligence • Architectural models

  28. FP7 Next Calls: Challenge 1. Pervasive and Trustworthy Network and Service Infrastructures b) Future Internet based Enterprise Systems • Software platforms supporting highly innovative networked businesses c) International co-operation and co-ordination • Strategic visions covering the Internet of Things and/or integrated businesses • RFID: Exchange of best practices from field trials or the deployment of pilot projects as well as collaborative pre-normative research aiming at global standards, part of the "Lighthouse priority project“).

  29. FP7 Next Calls: Challenge 1. Pervasive and Trustworthy Network and Service Infrastructures Expected impact • Strengthened competitiveness of European businesses in all sectors of the economy through more automated processes, new classes of applications, and more generic and open architectures, and through the support to dynamic and composite business models for the delivery of customisable high added value products or services. • European leadership in the supply of integrated business solutions exploiting the fast development of RFIDs and smart tags and taking advantage of fusion between the real world and the virtual web-based world.

  30. FP7 Next Calls: Other (1) • Objective ICT-2009.4.2: Technology-enhanced learning • Reinforce the links between individual and organisational learning, and creativity:innovative solutions embedding learning experiences in organizational processes and practices, through systems embracing talent, knowledge, workflow, collaborative innovation and competency management. Solutions should cover effectiveness of learning content, new forms of collective intelligence and entail deeper understanding of the role of ICT for creativity, informal learning and collaborations (IP). Research should also address new ways of combining creative, cognitive and computational processes (STREP). • Objective ICT-2009.4.3: Intelligent information management • Collaboration and decision support: efficient and dependable problem solving and decision support systems for critical, information-bound domains in which our ability to share and exploit information is outstripped by the rate of its growth in size and complexity. Intended beneficiaries include organisations with complex business processes and access control policies; scientific communities collaborating on challenging projects and building very large datasets; teams of professional creators working on complex designs or multimedia materials; and web communities with sophisticated cooperation needs. The effectiveness of such solutions will be tested against the requirements of the respective groups or communities.

  31. FP7 Next Calls: Other (2) • Challenge 2: Cognitive Systems, Interaction, Robotics Objective ICT-2009.2.1: Cognitive Systems and Robotics • New approaches towards endowing robots with advanced perception and action capabilities, • New ways of designing and implementing complete robotic systems • "Virtual Institutes“

  32. FP7 Next Calls: Other (3) • Objective ICT-2009.6.3: ICT for energy efficiency • ICT services and software tools enhanced with energy features ICT services and software tools that incorporate parameters for controlling emissions and energy consumption. Examples include, but are not restricted to: CAD and simulation tools able to assess the full life-cycle energy associated with new products, processes and services before their realisation and including the influence of users' interaction; Enterprise Management Systems able to implement energy savings and emissions trading across industry boundaries. Definition of patterns, profiles, methods, energy consumption models and their interrelations resulting in building blocks for interoperable services and software tools. • NMP Call: • NMP-2009-4.0-5 Innovative and knowledge-based tooling industry (new organisational models, including distributed engineering and manufacturing systems and ad hoc business models, for shortening time-to-customers, being more cost effective and providing added-value services to the developing holistic and integrated European manufacturing approach) • Networked production - No topics for the year 2009 -

  33. 2 FP7 projects Projects accepted in the 1st ICT Call in FP7 (summer 2007) • CuteLoop - Customer in the Loop: Using Networked Devices enabled Intelligence for Proactive Customers Integration as Drivers of Integrated Enterprise • K-NET– Services for Context Sensitive Enhancing of Knowledge in Networked Enterprises

  34. 1st ICT Call 2007: 1.3. ICT in support of the networked enterprise – Target Outcome • Generic integrated solutions for inter-enterprise interoperability and collaboration in the context of the networked enterprise, • ICT architectures and platforms for the integrated enterprise to support massively distributed networked devices (e.g., enhanced RFID-based systems) • Tools and technologies that enable intra-enterprise collaboration and the definition and execution of tasks and workflows for operation across multiple domains

  35. 1st ICT Call 2007: 1.3. ICT in support of the networked enterprise - Expected Impact • Improving the competitiveness of enterprises in Europe by fostering the creation of new networked applications and services capable of interoperation across a wide variety of business domains and organisations of all sizes, • Reinforcing Europe’s technology and industry strengths in application and business-specific software, service and applications development

  36. CuteLoop project: Basic data • Acronym: CuteLoop • Title: Customer in the Loop: Using Networked Devices enabled Intelligence for Proactive Customers Integration as Drivers of Integrated Enterprise • Grant Agr. No.: FP7-ICT-1-216 420 • Project Officer: Mr. Peter Friess • Start Date: 01.02.2008 • End Date: 31.01.2011 • Duration: 36 months • Total budget: 3.614.253€ • EC funding: 2.495.436,00 € www.cuteloop.eu

  37. CuteLoop: Strategic Objectives • Realising an approach for agile coordination in business networks, having customers as key drivers. • Enabling distributed asynchronous interaction in an integrated enterprise. • Facilitating exchange of knowledge among Large Enterprises, Small and Medium Enterprises and customers

  38. CuteLoop: Basic Project Focus • SME type actors, using mobile devices, RFID & GNSS • Asynchronous interaction • Loosely coupled actors in complex networks • Decentralised interaction of peers • Autonomous and offline realisation of tasks • Enabling • to decouple decentralised message routing from subsequent processing, • decentralised and multi-layer autonomous and asynchronous optimisation of tasks in workflows of loosely coupled actors, not requiring defined organisational hierarchies and decision authorities, • decentralised approach for communities of Interest and trust, • innovative interactions among actors(especially with customers)

  39. CuteLoop Working Topics • Facilitating usage of enhanced RFID-based systems and Global Navigation Satellite Systems. • Architecture, combining principles from service oriented and event driven architectures. • Software agents for distributed and asynchronous interaction. • Secure network of interest and trust, realising novel security services. • Application scenarios from food chain and construction industry.

  40. CuteLoop: Overall Rational

  41. CuteLoop: Food Industry Scenario Services Satellite Access Platform Tracking/tracing/Monitoring/Quality information flows Box Box Box Pro- duce Pro- duce Pro- duce Pro- ducer Trader Distrib. center Quality Info retail Box management system Box Box Box Box

  42. CuteLoop project: Consortium Overview – Roles and Description • RTD Partner • ATB, DE Distributed Systems & Agents/ AmI Techn./ Systemic Innovation • Uni Bonn, DE Supply chain management/ Agri-Food/ Interaction models/ ECR • UNINOVA, PT Architectures and Platforms/ Middleware/ Interoperability • Promotion of ICT Architectures and Standardisation • TheOpenGroup, UK Security/ Enterprise Architectures/ Interoperability/ Standards • ETSI, FR Standards/ Telecommunication/ RFID/ Interoperability/ Protocol Testing and Competence Centre • ICT Provider & Service Provider member organisation • Trace, DE SW Vendor/ Massively Distributed Systems • EuroTeleServ, LU Satellite based Services/ GNSS/ service provider member organisation • Solution & Technology End-Users • Euro Pool, NL End User/ Provider of RFID enhanced returnable packing for fresh products • CAPEB, FR French Construction Association for small and micro construction industry

  43. CuteLoop: Partners

  44. K-NET project: Basic data • Acronym: K-NET • Title: Services for Context Sensitive Enhancing of Knowledge in Networked Enterprises • Grant Agr. No.: FP7-ICT-1-215584 • Project Officer: Mr. Manuel Mateo Goyet • Start Date: 01.12.2007 • End Date: 30.11.2010 • Duration: 36 months • Total budget: 1 999,4 K€ • EC funding: 1 485,2 K€ http://www.K-NET-fp7.eu

  45. K-NET Rationale The objective of K-NET is to explore the fundamental problem: How different services can be used to enhance knowledge and knowledge management (KM) services to support collaboration and interoperability within a networked enterprise?

  46. K-NET: Key hypothesis • The context under which the knowledge is collectively generated and managed can be used to enhance this knowledge for its further utilisation within the intra-enterprise collaboration. • By extracting the context under which the knowledge is generated/used in a network (e.g. goals, teams involved, temporal and spatial aspects), it is possible to enrich this knowledge to be more effectively used within the future work.

  47. K-Net - Services for Context Sensitive Enhancing of Knowledge

  48. K-NET: Defining context & monitoring knowledge • How to define a context model which may optimally support the proposed concept? • How to effectively get information/knowledge on previous work, i.e. on the process of generation/usage of knowledge, in order to extract a context? • information from networked devices (e.g. PCs, control systems, RFID) • observation of work, social interactions • Monitoring and recording virtual work has to be effectively solved without requiring actors to explicitly document their actions.

  49. K-NET: Enhancing knowledge • Once the work is effectively monitored and documented, the problem is how to enhance the knowledge generated/used to be useful for future work, i.e. how to re-use this knowledge to solve future problems, taking into account dynamic changes in work conditions.

  50. K-Net conceptual flow

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