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November 2011

November 2011. Company Overview. Largest Latin American IT Services provider and an undisputed leader in systems integration, support and IT Outsourcing. Independent service provider with world-class credentials and quality certifications.

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November 2011

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  1. November 2011

  2. Company Overview Largest Latin American IT Services provider and an undisputed leader in systems integration, support and IT Outsourcing Independent service provider with world-class credentials and quality certifications Business model is based on developing long term relationships, closeness and contact with customers, through its more than 8,000 IT professionals 2

  3. Company Overview Highly diversified customer base by geography and industry Positive financial results as a consequence of a increase in high value-added revenues strength of recurring revenues and a successful regional expansion Investment plan for US$ 500 million intended to continue consolidating SONDA regional leading position in Latin America 3

  4. A genuine regional player Founded in Chile in 1974, SONDA has more than 37 years of experience Costa Rica Colombia Mexico Present in 9 countries in the region, with +1,000 cities under coverage Ecuador Peru Brazil Over 10,000 employees in the region out of which more than 5,000 are based in Brazil Uruguay Chile Argentina 4

  5. What we do for our customers Comprehensive IT offerings We are a comprehensive provider of IT solutions with a vast experience in offering services for resolving from the simplest needs through to the most complex, with a business focus aligned to our clients’ strategies. IT Adoption Lifecycle Continuous Improvement Solution Design Planning Provisioning Integration Operation Business and IT Strategy IT Solution Design Infraestructure Provisioning Systems Integration Maintenance and Operation 5

  6. IT SERVICES PLATFORMS APPLICATIONS Comprehensive Offering Solving business problems and needs through solutions based on Information Technology Comprehensive offering ranging from the delivery of infrastructure and support services to large-scale and complex systems integration projects and full IT outsourcing 6

  7. Strong Customer Base Telecom Finance Retail Manufacturing Our customers are leading companies in their industries Finance Telecom Retail Energy Health Public Sector Energy Services & Utilities More than 5,000 throughout Latin America 7

  8. Alliances with World Class Vendors ISO 9001:2008 Quality management system based on processes and focused on continuous improvement and customer satisfaction ITIL IT Infrastructure Library Best practices for managing IT services PMO Project Management Office Quality methodology in managing projects CMMI Capability Maturity Model Integrated Best practices for the development of application systems. 8

  9. IT Industry In Latin America 9

  10. Latin America, still behind in IT adoption There is a significant gap in IT Investment as a percentage of GDP between developed economies and Latin American countries Latin America is the world’s second fastest region in IT Investment growth IT Spending as a percentage of GDP IT Spending (CAGR 2009-2014) 10 Source: IDC, World Bank, International Data Base IDB

  11. Favorable Outlook for IT Industry in Latin America 7.4% CAGR (2009-2014) LATIN AMERICA 9.7% BRAZIL CAGR 2009-2014 6.7% MEXICO CAGR 2009-2014 7.1% CHILE CAGR 2009-2014 9.2% COLOMBIA CAGR 2009-2014 8.2% CAGR (2009-2014) IN STRATEGIC MARKETS 10.9% CAGR (2009-2014) IT SERVICES IN LATAM 11

  12. Favorable Outlook for IT Industry in Latin America Projected CAGR % (2009-2014) Source: IDC 12

  13. Favorable Outlook for IT Industry in Latin America Breakdown by country Projected Annual Investment in IT (US$ millions) Source: IDC 13

  14. Solid Financial Performance Balanced growth and consistent cash-flow generation 14

  15. Recent Financial Performance Revenues (US$ Millions) 951.9 CAGR (2006-2010)=28.3% 799.4 29.6% 671.3 671.3 553.3 132.9 427.1 • Revenues and EBITDA growing at a 28% Compounded Annual Growth Rate the last four years • Since the 2006 IPO, revenues and EBITDA have grown 2.7 times • Revenues ex-Chile moved from representing 34% of total revenues in FY06 to 60% in 1H11 539.5 350.8 2010 1H10 1H11 2008* 2008* 2009 2006* 2007* EBITDA 164.5 CAGR (2006-2010)=27.9% 146.3 26.7% 90.4 115.3 71.3 98.3 61.4 18.3% 17,3% 18.2% 17.2% 16,7% 17.5% 16.3% 2010 2008* 2006* 2007* 1H10 1H11 2009 LTM EBITDA Margin 15 (*) Financial statements prepared under Chilean GAAP

  16. Revenues and EBITDA Evolution 2007-2011(1H) 2007 1H11 Revenues EBITDA 16

  17. Revenue Breakdown by Industry 2007 1H11 Manufacturing Financial Telecommunications Commerce Health Natural Resources Government Others 17

  18. 1H11 – 2Q11 Consolidated Results

  19. CHILE • Extensive background in the development of complex IT projects for the modernization of both public institutions and private sector • Prestige earned for decades, characterized by a deep service culture Market leader with US $426 million in revenues for 2010 19

  20. BRAZIL • Major player in Brazil with deep market knowledge • Broad portfolio of blue-chip clients • Extensive service network with national coverage • Revenues above US$ 351 million in 2010 Operations in Brazil generated 37% of SONDA’s consolidated revenues in 2010 20

  21. MEXICO • Among the Top 10 IT systems integrators in the country • More than 100 customers from various industries • Revenue grew by 90.5% in 2010 totaling $ 81.1 million Annualized revenues of US$ 150 million in Mexico 21 21

  22. OPLA • SONDA’s services cover other six Latin American countries: Argentina, Colombia, Costa Rica, Ecuador, Peru and Uruguay • In this region, IT industry grows more than Latin America in average New deals reached more than US$100 million in 2010 22

  23. New Contracts supporting a solid Revenue Base 1,038.3 1,038.3 +55.3% +55.3% 9,8% 9,8% 31% 6,6% 668.5 668.5 6,6% 668.5 +9.4% +9.4% +9.4% 611.3 611.3 11% 11% 611.3 +39.1% +39.1% 30% +39.1% 54% 6% 6% 11% 11% 29% 55% 439.3 439.3 7% 439.3 7% 52% 53% 11% 31% 8% 31% 31% 49% 53% 11% 30% 61% 61% 61% 61% 44% 14% 18% 13% 31% 33% 35% 8% 8% 2007 2008 2009 2010 2007 2009 2010 2007 2008 2009 2010 Plataforms IT Services Applicacions OPLA Mexico Chile Brazil (US$ millions) (US$ millions) 23

  24. Financial Statements (US$ Millions) Dec-10 Jun-11 Var.% Assets Current Assets Intangibles and Goodwill Other non current assets 1.121,3 576,0 327,0 218,3 1.168,5 550,7 342,3 275,5 4,2% -4,4% 4,7% 26,2% Liabilities Current Liabilities Non current liabilities Total Liabilities and Equity 491,4 283,4 208,0 1.121,3 497,7 281,7 216,0 1.168,5 1,3% -0,6% 3,9% 4,3% • Solid financial position with adequate cash availability • Low debt level with a financial leverage of 0.34 times • EBITDA-to-financial-expenses ratio of 8.53 times • Return on equity: 14.4%

  25. The 2010-2012 Investment Plan 25

  26. Investment Plan 2010-2012 • Total investment for US$500 million to finance: • Implementation of new systems integration projects in Latin America • Strengthening the positioning in Brazil, expanding territorial coverage and taking advantage of the new cycle of economic expansion • New acquisitions in Brazil, Mexico, Colombia and other countries with potential • Developing high value-added business lines throughout the region • Investment for +US$ 200 million • Five new companies acquired • New headquarters in Brazil • New datacenters construction • Enterprise Cloud Computing • Panama’s Implementation Project 26

  27. 2010 acquisitions strengthen SONDA’s competitive position in Brazil, Mexico and Argentina NEXTIRAONE TELSINC SOFTEAM • US$ 92 million invested in acquisitions during 2010 • Acquired companies had US$ 165 million in yearly revenues before being acquired • New companies strengthen SONDA’S regional offering at the same time expanding its regional coverage KAIZEN CEITECH 27

  28. New infrastructure in Brazil New headquarters in Brasil Alphaville - SP New building of 17.000 m² in total surface

  29. New datacenter infrastructure Latest technology • Two new datacenters in Brazil and Chile, adding 2,200 squared meters in capacity • Both projects will have ANSI/TIA-942 TIER III certifications, guaranteeing high levels of security • New datacenters to be operating in the second quarter of 2011 in Brazil and in the first quarter of 2012 in Chile

  30. Innovative solutions Cloud Computing Initiative IDC Projections: The cloud market is expected to grow 5 times faster than the traditional IT market In 2010 total investment in cloud technology reached USD 29 billion. In 2014, USD 55 billion are expected • Qumulos, the first Enterprise Cloud in Latin America focused on medium to large sized companies • Regional coverage • First vBlock in Latin America, among the first in the world • Currently operating in Chile, soon in Brazil, Mexico by 4Q11 • Local Cloud Infrastructure in all the 9 countries where SONDA has direct presence, to become the most geographically comprehensive provider throughout the region. • World class infrastructure : vBlock, from Vmware, Cisco y EMC. Strong regional partnership with vendors • First in the world to implement Vmware’s Cloud Portal for Service Providers, vCloud Director, on top of a vBlock. • First and only Latin American company on VMWare’s “World’s Top 30” Cloud Providers Steering Committee.

  31. Outlook 2011-2012 1Favorable outlook for the IT industry in Latin America 2Execution of the $500 million investment plan 3 New acquisitions create synergy and margin improvement opportunities 4Extended customer base fosters cross-selling opportunities 5Pipeline of new business opportunities allow to maintain growth rates in the future 6Strong positioning in the IT Services market in Brazil 7Increase in new business with regional accounts 8Main focus in comprehensive solutions based on IT Outsourcing 9Consolidation as the IT Services leader provider in Latin America 31

  32. Tel (56-2) 657 50 00Teatinos 500 Santiago, CHILE www.SONDA.com

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