1 / 10

Order Instituting Rulemaking (OIR): Customer Electric & Natural Gas Service Disconnection Issues

Order Instituting Rulemaking (OIR): Customer Electric & Natural Gas Service Disconnection Issues. Overview of OIR Low Income Oversight Board Meeting March 30, 2010. OIR Purpose.

kahlilia-kurush
Télécharger la présentation

Order Instituting Rulemaking (OIR): Customer Electric & Natural Gas Service Disconnection Issues

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Order Instituting Rulemaking (OIR): Customer Electric & Natural Gas Service Disconnection Issues Overview of OIR Low Income Oversight Board Meeting March 30, 2010

  2. OIR Purpose • To continue Commission efforts to reduce the number of gas and electric utility service disconnections due to nonpayment by improving customer notification and education. -- OIR issued 2/5/2010

  3. OIR Actions • Provides Interim Relief to Customers • Sets out Scope of Proceeding • Requires IOUs to Seek ARRA Funding • Defines Interim Reporting Requirements

  4. OIR Interim Relief • Four IOUs required to implement the following two practices: • Inform customers asking about payment plans that the customer has at least 3 months to pay back arrearage. • Eliminate additional deposits for the purpose of reestablishing credit

  5. Scope of OIR Comments (3/12) & Reply Comments (4/2) • Interim practices • Best practices • Contacting customers delinquent in paying monthly bill • Outreach & education for customer assistance programs, bill management, etc. • Targeting customers • Tailoring scripts and automated calls • Reporting requirements • Benchmarks for disconnections

  6. Leveraging ARRA Funds • ARRA funds appropriated to Temporary Assistance to Needy Families (TANF) program (expires September 30, 2010). • Every $1 of local contributions matched with $4 from ARRA. • OIR directs IOUs to file Tier 3 advice letters to take advantage of the funds.

  7. Advice Letters: ARRA Funds Amount of IOU CARE funds to be utilized* Matching ARRA funds=$40 M Total for qualified households=$50 M April 2010: Resolutions anticipated to be on Commission agenda for approval *Maximums, funding not used will be returned to CARE balancing account.

  8. Interim Reporting • Monthly data filed by four IOUs • Billing Assistance/Payment Arrangements • Late or Broken Payment Arrangements • Account Arrearages • Service Terminations • Data categorized • CARE, FERA, Non-CARE/FERA

  9. Parties Providing Comments • Investor Owned Utilities • PGE, SCE, SDG&E, & SoCalGas • Consumer Organizations • Division of Ratepayer Advocates • Disability Rights Advocates & Greenlining Institute • Greenlining Institute • National Consumer Law Center • The Utility Reform Network (TURN) • Other Parties • The City & County of San Francisco

  10. OIR Next Steps Estimated Timeline • April 2, 2010 — OIR Reply Comments Due • April 2010 — Resolution approving advice letters on Commission agenda for adoption • May 2010 — Proposed decision issued • June 2010 — Proposed decision on Commission agenda

More Related