1. Empathic Communication “Seek first to understand, then to be understood” October 4, 2013 Rena’ Herbert

2. Presentation Objectives: • Identify the four basic types of communication. • Examine the importance of “character” as an influence. • Explain the statement diagnosing before one prescribes. • Describe the four autobiographical responses. • Explore the levels of “listening”. • Discuss empathic listening and its four developmental stages. • Finally we must seek to be understood.

3. Four Basic Types of Communication 1 • Reading • Writing • Speaking • Listening

4. “Character “ as an influence -The key to your influence of others is your example, your behavior, and your overall conduct. 2

5. Diagnosing Before You Prescribe 3 • According to the 7 Habits of Highly Effective People, "The key to good judgment is understanding. By judging first, a person will never fully understand” Covey p.245.

6. The Four Autobiographical Responses 4 • To evaluate • To probe • To advise • To interpret

7. Levels of Listening 5 • Ignoring or not listening • Pretending to listen • Selective listening • Attentive listening • Empathic listening

8. Four Developmental Stages of Empathic Listening 6 • 1st Stage is Mimic content, a skill often taught in “active” or “reflective” listening. • 2nd Stage is to rephrase the content. • 3rd Stage is to reflect feeling. • 4th Stage is to rephrase the content and reflect the feeling.

9. Seek To Be Understood 7 • Seeking to understand requires consideration… • Seeking to be understood takes courage…

10. Bibliography Convey, S. (1989). The 7 Habits of Highly Effective People. New York, NY: Convey

11. Thank you for your time… We must become the change we wish to see in the world. - Mohandas (Mahatma) Gandhi