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Technology Services Update: Key Changes and Initiatives by Mary Schoeler, January 2008

In this January 2008 update, Mary Schoeler, Assistant Vice Chancellor and Chief Information Officer, outlines significant changes in the Technology Services organization. Key initiatives include re-staffing processes, improved support structures for D2L, new online request processes, and a migration to a new web content management system aimed at enhancing user experience. The update focuses on reducing complexity, improving core services, and continuous enhancement of IT infrastructure, including an upgrade to PeopleSoft Version 9. The goal is to streamline services and keep the community informed and engaged.

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Technology Services Update: Key Changes and Initiatives by Mary Schoeler, January 2008

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  1. Technology ServicesUpdate Mary Schoeler: Assistant Vice Chancellor and Chief Information Officer January, 2008

  2. Technology Services Organization Chart X Changes 1/2 X X X X X X X X Webmaster, 0.5 FTE

  3. What have we been doing? • Re-staffing processes • Programmer/analysts: Donna Triebwasser and Paul Lindgren • Webmaster: Mike Twining • D2L Support (1/2 time): Stacy Leno • Lots of training and mystery solving • Keep core services running smoothly • Network and email • PeopleSoft and Ehive

  4. Improve service processes • Complete the reorganization of old C&MS with N&PS by blending service process • New online request process for both the Help Desk and PeopleSoft requests • Why? So that you don’t have to hunt down an individual • Tickets will get assigned to the group as appropriate (some functions are still groups of one) • We will do our best to resolve in timely manner (and keep you informed)

  5. Reduce the complexity • Change from DARS to PeopleSoft Advising Module (PSAM) – (watch for information on this) • Ehive Portal Could Change– (if patch cycle breaks it Our Backup Plan is to have you login directly to PS Student Center or Faculty Center) • New web content management system for department pages(Commonspot to replace homegrown Webbuilder)

  6. New Website • Year long migration process will kick off on February 1 with New home page and connected utility pages • Phase 1: Academic departments • Phase 2: Admissions and student focused pages • Phase 3: ?? • Phase 4: ?? Etc.

  7. New home page

  8. Improved news & events

  9. New department pages

  10. Some new features • Link the academic program description section in with admissions fact sheet • Provide each department an Our News and Our Events function – that can be submitted to Univ. Relations for home page • Flexible formats – 1, 2, 3 column with or without navigation, easy photo resizing utility for formatting photos • Feature faculty and staff

  11. On the horizon • Continuous improvement • Planning for IT, building projects, etc • PeopleSoft upgrade to Version 9 • State IT Reporting • UW System Human Resource system project • Etc. Etc. Etc.

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