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Welcome!

Welcome!. Getting the Most out of Your Managers. Better to Give than Receive!. Responsibility and Resources Power and Authority Truth and Consequences Training, training and more training!. Responsibility and Resources. Clear duties Realistic goals Tools and time to do the job Budget

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Welcome!

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Presentation Transcript

  1. Welcome! Getting the Most out of Your Managers

  2. Better to Give than Receive! • Responsibility and Resources • Power and Authority • Truth and Consequences • Training, training and more training!

  3. Responsibility and Resources • Clear duties • Realistic goals • Tools and time to do the job • Budget • Regular accountability

  4. Power and Authority • Budget (again!) • Decision-making • Frequent check-in • Visible support • Tolerance for mistakes (but responsibility for fixing them!)

  5. Truth and Consequences • Honest feedback…NOT once a year! • Opportunities to GIVE feedback • Information about finances and other business issues • Participation in decision-making • Consequences for failure to perform

  6. WHY TRAIN? • Managers are NOT born! • Reduce legal risks • Increase confidence • Improve productivity, efficiency & morale • Retain key employees

  7. HOW TO TRAIN • Outside programs vs. Internal • Outside trainers vs. staff • All at once vs. ongoing • Cost-benefit analysis • Make it fun!

  8. NO SURPRISES!

  9. EXCLUSIVELY YOURS! • Policies • Forms and Procedures • Safety Standards • Culture

  10. MANAGEMENT RESPONSIBILITIES • Communicating for results • Directing employees • Time Management • Resolving conflicts

  11. EMPLOYEE MOTIVATION • Productivity • Teamwork • Career Development

  12. AVOIDING LEGAL TRAPS • Wage & Hour • Health & Safety • Discrimination and Harassment • Wrongful Discharge

  13. HIRING • Overview of hiring process • Behavior-Based Interviewing • Orientation for the new employee

  14. PERFORMANCE MANAGEMENT • Setting goals, priorities & standards • Providing feedback & support • Recognizing/ rewarding achievement • Written performance appraisals

  15. CONSTRUCTIVE DISCIPLINE • Identifying Problems • Appropriate Application • Verbal and Written Warnings • Termination

  16. NO SURPRISES!

  17. Managers want RESPECT! • From employees • From peers • From customers and other “outsiders” • From senior management

  18. Give all that… …and you’ll GET the most from your managers and all employees!

  19. Janett Edrington janett@commonsenseworkplace.com 510-697-7867 Training Executive coaching Management Consulting Third-party investigations Performance management Interpersonal interventions Confidential employee surveys COMMON SENSE WORKPLACE can help!

  20. So, how was it for you? • Please complete the evaluation • Be honest! • What would you like in the future?

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