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Advanced Leadership Course Tuesday, PM, Part 1 Conflict Management

Advanced Leadership Course Tuesday, PM, Part 1 Conflict Management. Dr Marc Conrad University of Bedfordshire http://perisic.com/pmg. smoothing. confrontation. Importance of Relationship. compromise. withdrawal. forcing. Importance of Task.

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Advanced Leadership Course Tuesday, PM, Part 1 Conflict Management

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  1. Advanced Leadership Course Tuesday, PM, Part 1Conflict Management Dr Marc Conrad University of Bedfordshire http://perisic.com/pmg Marc Conrad http://perisic.com/pmg

  2. smoothing confrontation Importance of Relationship compromise withdrawal forcing Importance of Task Conflict Resolution StrategiesAccording to Robert Blake and Jane Mouton (1964) • Confrontation • Compromise • Smoothing • Forcing • Withdrawal Marc Conrad University of Bedfordshire

  3. Methods of Conflict Resolution • Confrontation • Directly facing a conflict with focus on a win-win problem-solving approach. Most effective method. • Compromise • Give-and-take approach to bring some degree of satisfaction to all the parties. • Smoothing • De-emphasizing areas of differences. • Forcing • Win-lose approach. • Withdrawal • To withdraw from an actual or potential disagreement. Least desirable method.

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