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Understanding Organizational Culture: Insights from Sea Voyage Experiences

This lecture explores the concept of organizational culture, emphasizing its fundamental components: shared assumptions, values, norms, and artifacts within an organization. We will look at how different cultural backgrounds, such as those of U.S. and Asian males, influence perceptions of family dynamics and work relationships. By analyzing practical examples, particularly from organizations like IBM, we uncover the significance of customer service, attentive interactions, and visible symbols of culture. Understanding these elements helps us navigate and improve organizational dynamics.

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Understanding Organizational Culture: Insights from Sea Voyage Experiences

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  1. Organizational Culture • Lecture #4

  2. Sea Voyage Question:

  3. Sea Voyage Question:

  4. Sea Voyage Answers: • US Males: Wife: Child: Mother: • Asian Males: Wife: Child: Mother:

  5. Organizational Culture • Pattern of basic assumptions, values, norms, and artifacts shared by organization members. (-- Cummings & Huse)

  6. Organizational Culture • The way we do things around here.

  7. Why Study Organizational Culture? • Who’s who, and who matters around here? • Who’s us? Who’s them? How do we treat us and them? • How do we do things around here, and why?

  8. Why Study Organizational Culture? • What constitutes a problem, and what do we do when one arises? • What really matters around here? • (-- Cummings & Huse)

  9. Basic Assumptions • Non-debatable assumptions about how to think and feel about things. • IBM example: Customer service is essential to organizational success.

  10. Values • What is important to the organization and what to pay attention to. • IBM example: Pay strong attention to how the customer is treated.

  11. Norms • Unwritten rules of behavior. • IBM example: Actively listen to customers

  12. Artifacts • Visible manifestations of the other levels of organizational culture. • IBM example: 24 hour toll free hot line. • (-- Cummings & Huse)

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