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Albion Managed Services

Albion Managed Services. Agenda. Introduction to Managed Services About Albion IT Infrastructure Management Issues Business & Operational Value Managed Services Solution from Albion Implementation & Roll-out Managed Services Roadmap. Managed Services vs. Traditional ITO / FM.

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Albion Managed Services

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  1. Albion Managed Services

  2. Agenda • Introduction to Managed Services • About Albion • IT Infrastructure Management Issues • Business & Operational Value • Managed Services Solution from Albion • Implementation & Roll-out • Managed Services Roadmap

  3. Managed Services vs. Traditional ITO / FM Managed Services Traditional ITO/FM Decentralized Management 0%Onsite 100% Onsite Managed Services Approach 100%Offsite 0%Offsite Centralized Management

  4. Managed Services Provide Agility Incident Response Lessons Restore Eliminate Contain Analyse Communicate Continuous Monitoring Policy Refine Policy T-1 T 0 T 1 T 1 T 3 T 4 T N • Knowledge Base • Incidence diagnosis • Root Cause analysis • Quicker Response • Response Planning • Certified Resources • Single Vendor Management

  5. IT Infrastructure Management Issues • Your business gets disrupted when your IT environment has issues. • You want your infrastructure to be live monitored 24x7x365 but you have resource constraints. • Your employee and business productivity gets impacted when your systems do not perform well. • You spend more time and money reacting to IT issues than you would like to. • You outgrow something, and then have to react quickly and painfully to recover. • Your server crashed because the hard disk filled up. • You want to adapt a new technology but you don’t have trained resources. • You face productivity problems due to newly installed software / patches. • You get complaints about poor performance, and you have no idea where to start looking.

  6. Albion Managed Services Operational Value • Better Incidence Response & Availability • Best Practices • Quick troubleshooting • Knowledge base • Higher Availability • Efficient Security Operations Support • Availability of qualified resources • Infrastructure protection • Well defined processes • 24x7x365 Monitoring • Vendor Management • Managed People, Process, Technology

  7. Albion Managed Services Business Value • Business Benefits • Lower Operational Cost • Predictable Cost Modelling • Leverage of Industry Best Practices • Business Focused Metrics Dashboard & Portal • Reduced Total Cost of Ownership • Value Proposition • Increased Quality of Service Delivery • Improved Management of IT Infrastructure • Access top best IT experts • Decreased Business Risk • Guaranteed Service Backed SLA • Compliance Audit Trails and Detailed Reporting

  8. Scope of Management & Value

  9. Albion Managed Services Framework

  10. Breadth of Monitoring and Management Capabilities

  11. Albion Monitoring & Management Process – Stage 1 Albion NOC Monitor Operational SLA’s Customer Private Network

  12. Albion Monitoring & Management Process – Stage 2 Albion NOC Alert or Run Book Process Monitor Drill-Down Diagnosis Customer Private Network Customer Contact Update Portal EVENT OCCURS Customer or Service Desk Escalation / Request

  13. Albion Monitoring & Management Process – Stage 3 Identify Root Cause, Test, and Remediate Albion NOC KB Record and Report Customer Private Network Customer Survey Update Portal Validate Resolution

  14. Albion Monitoring & Management Process – Stage 4 Albion NOC Monitor Operational SLA’s Customer Private Network Maintain Transparency Self-Help Portal

  15. Implementation and Roll-out Strategy Steady State Transition Plan Due Diligence Transformation Optimization

  16. Focus on High Risk Areas Risk Analysis Matrix High Probability of Likelihood Medium Area of Major Concern Low Low Medium High Severity of Consequence

  17. Plan Your Requirement For Managed Services Database Storage Applications Network Platforms Level-1 Resolution Processes 80-100% Offsite • Monitoring, Incident and Problem Management • Change, Configuration and Release Management • Capacity and Availability Management • Service Continuity, Security • Service Level Management Level-2 Operational Processes 50-80% Offsite Text Here Level-3 Strategic Processes 20-30% Offsite Text Here Text Here • Capacity planning and Financial Management • Business Relationship and Supplier Management

  18. Holistic Implementation Process • SLA • 24x7x365 • Industry Best Practices • ITIL based processes • Data Center Best Practices • Latest Monitoring tools • State of the Art knowledge base • Secure technology Technology • Certified and Trained Staff • Technical Experts • Cross Training • Onsite and Offsite People

  19. Portal Metrics

  20. Portal Metrics

  21. Albion Services Portfolio

  22. Albion – Awards & Recognitions

  23. Questions http://www.albionms.com http://albionglobal.com/managed-services service.delivery@albionglobal.com ms@albionglobal.com

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