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Communicating Emergency Information To Local Citizens And First Responders

Communicating Emergency Information To Local Citizens And First Responders. Communication During A Disaster. National Incident Management System (NIMS) Incident Command System Public Information Officer Interoperable Communication to/from field. Incident Command System (ICS).

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Communicating Emergency Information To Local Citizens And First Responders

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  1. Communicating Emergency Information To Local Citizens And First Responders

  2. Communication During A Disaster • National Incident Management System (NIMS) • Incident Command System • Public Information Officer • Interoperable Communication to/from field

  3. Incident Command System (ICS) • ICS is managing an incident within a common organizational structure which integrates: • Facilities • Equipment • Personnel • Procedures • Communications

  4. Incident Commander ICS Chart Flexible Scalable Incident Command System (ICS)

  5. Communicates with the media and the public All information during an incident comes from one source (PIO or Chief Elected Official) Emergency Operation Center (EOC) Public Information Officer (PIO)

  6. Joint Information Center (JIC) • JIC: Agencies PIO’s collocate to jointly perform crisis communication • Communicates coordinate message from all agencies involved • Incorporate requirements for special population messages • Message is shared through multiple mediums (TV, radio, paper, Emergency Alert System, Emergency Notification Systems)

  7. Communicating Emergency Information to Citizens

  8. Non-interactive Emergency Alert System (EAS) Emergency Notification System/Reverse 911 Websites Pamphlets and newsletters Fire, Severe Weather, Winter Weather Awareness Weeks Campaigns National Preparedness Month (Sept.) Media Interactive County and State Fairs Emergency Preparedness Expo Exercises (mock disaster drills) CERT (Community Emergency Response Team) Hotlines Responders going door to door/using bullhorns Methods of Communicating to Citizens

  9. Emergency Notification System

  10. Communicating Emergency Information to First Responders

  11. First Responders • Build coordination and communication before a disaster! “ Wrong time to shake hands is after the tornado” • Utilize Committees/Groups amongst responding agencies

  12. Coordination Groups • County agencies: Continuity of Operations Plan (COOP) and Emergency Operation Center (EOC) • Domestic Preparedness: Law Enforcement, Fire, and EMS • Voluntary Agencies Active in Disaster(VOAD): Red Cross, Amateur Radio, Nechama, and Humane Society

  13. Coordination Groups, cont. • Emergency Preparedness Team: Public Health • Hospitals: Mass Casualties • Private Business: Hazardous Materials and Business Continuity planning • Radiological Emergency Preparedness: Disasters hitting nuclear power plants • Regional & State Emergency Management: Twin Cities and MN

  14. Incident Command System (ICS) • ICS • Chain of Command, information given/received and not lost ICS Chart • Chiefs and Incident Commander are aware of activities • Standardized titles • Ability to share information between city, county, and state, and federal governments

  15. Radio Ultra High/Very High Frequencies (UHF/VHF) 800 Mega Hertz (MHz) Amateur Radio Interoperable Communications • Wireless Communications • Cell phones • Internet • Text Messaging • Virtual Emergency Operation Center (EOC)

  16. Key Challenges • Citizens • Following information provided during an emergency (take shelter, evacuate, boil water) • Assume “someone” will be there right after the incident • Message is not applicable to them “Happens to someone else” • First Responders • September 30, 2006 National Incident Management System Training Requirement • Public Health – not a First Responder or do not understand their role • Radio Frequencies – cost of 800 MHz • Technology - time and $ for purchase/training • First Responders wear multiple hats

  17. Lessons Learned • Citizens • Emergency Alert System needs updating • Must use Emergency Notification System regularly (for staff and citizen benefit) • Pre-education on local hazards & methods of communication • Emergency Preparedness Kits • First Responders • Training on NIMS – Louisiana After Action Report (AAR) • Role of the Public Information Officer & public perceptions • Exercising – using the Incident Command System in various situations

  18. Questions?

  19. Emergency Operation Center (EOC) PIO

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