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Knowledge management systems

Taylor Trayner. Knowledge management systems. Definition. Set of business processes developed in an organization to create, store, transfer, and apply knowledge Knowledge is a firm asset Carries different forms- tacit versus explicit Specific location

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Knowledge management systems

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  1. Taylor Trayner Knowledge management systems

  2. Definition • Set of business processes developed in an organization to create, store, transfer, and apply knowledge • Knowledge is a firm asset • Carries different forms- tacit versus explicit • Specific location • Situational- know when to apply procedure

  3. VALUE CHAIN Knowledge acquisition Knowledge storage Knowledge dissemination Knowledge application

  4. TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS ENTERPRISE-WIDE KNOWLEDGE MANAGEMENT SYSTEMS • Efforts made by the firm to “collect, store, distribute, and apply digital content and knowledge” • Capabilities include searching the Internet for information and finding employee expertise • Examples- collaboration tools (e-mail, blogs) and learning management systems

  5. TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS KNOWLEDGE WORK SYSTEMS • More specialized than enterprise-wide systems • Built for engineers and scientists responsible for discovering and creating new knowledge for a company • Examples- computer-aided design and virtual reality systems

  6. TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS INTELLIGENT TECHNIQUES • Includes a diverse array of information • Techniques focus on different objectives such as discovering knowledge, distilling knowledge for computer programs, and ascertaining solutions to issues • Examples- genetic algorithms, fuzzy logic, and case-based reasoning

  7. CHALLENGES ASSOCIATED WITH IMPLEMENTATION • High costs as a result of the systems’ requirement of sufficient computing power • For both hardware and software needs • Cultural issues • Concern with offering personal knowledge • Technological issues • Security of databases

  8. KNOWLEDGE WORKERS • Create knowledge • Ensure information is secure • Keep the organization current in knowledge as it develops in external world • Act as change agents- assess and promote projects • Informed of current external world knowledge to create designs based on it • Stay informed on current social thought and modern art General Importance Specific Benefits

  9. GATHER AND DISSEMINATE UNDOCUMENTED KNOWLEDGE • Identify expert with valuable knowledge and determine willingness to disclose information • Use existing resources • Customer feedback • Gather depending on a certain skill • Collaboration technologies • Shared documents • Social networks • Wikis • Office systems • Company portals • E-mail Gathering Knowledge Disseminating Knowledge

  10. SUMMARY • Implement knowledge work systems in order to create new information and maintain current knowledge • Enhance visuals involved with three-dimensional and interactive visualization • Increase your firm’s ability to learn from its environment, incorporate knowledge into business processes, and store professionals’ knowledge so that it can be acquired by company for future use

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