e-Learning: An Innovative Way to Serve Clients Aging & Disabilities Odyssey Tuesday, June 18, 2013 Peter Zenner, Ze

1. e-Learning: An Innovative Way to Serve Clients Aging & Disabilities Odyssey Tuesday, June 18, 2013 Peter Zenner, ZenMation, Inc. www.zenmation.com

2. Workshop’s Agenda • Panel Introductions • What is e-learning and who can it serve? • How have non-profit organizations successfully used e-learning? • How do you make e-learning accessible to all people? • What is a Learning Management System? • Panel Discussion

3. Panel Introductions • John Gournaris • Mental Health Program Director, Deaf and Hard of Hearing Services Division • Vincent Lee Clark • DeafBlind Specialist, Deaf and Hard of Hearing Services Division • Candace Miller Lopez • Director of Development, Midwest Special Services • Jeff Betchwars • Consultant, Executive Management Services

4. What is e-learning?

5. What is e-learning? • Structured learning that is provided over the internet • Three types of e-learning: • Asynchronous: delivered as self-paced learning • Synchronous: delivered in real time • Blended learning: combination of synchronous and asynchronous

6. Who uses the internet? * Source of Data: Pew Research Center

7. How do people use the internet to educate themselves? Source of Data: www.intentindex.com

8. What are the benefits of e-Learning? • Example • 3-week sales training program • Training 5,000 Mortgage Reps on an annual basis • Converted to a blend of: • Computer-Based Training (CBT) • Virtual Classroom • In-Person Classroom • Each day of in-person classroom that was converted to virtual training saved $1,000,000 annually • Reduces your training costs • Travel time, hotels and associated costs are eliminated • Reaches more of your clients for less money • Geographical barriers are eliminated • Provides learners with the ability to go at their own pace at their own convenience • Courses are available 24/7 • Enhances computer and Internet skills • Fosters greater student interaction and collaboration

9. What are some different formats of e-learning? Video-Based Instruction Webinars HTML Text & Graphics

10. What are some different formats of e-learning? Computer Animation Video Conferencing Simulations

11. How to increase effectiveness of e-learning • Integrate the “Ladder of Learning” to increase retention rates • Lecture – 5% • Reading – 10% • Audio Visual – 20% • Demonstration – 30% • Discussion Group – 50% • Practice by Doing – 75% • Teach Others or Immediate Use of Learning – 90%

12. How long does it take to create learning programs? * Results are shown as ratios, showing number of hours of development to create 1 finished hour of learning Source: Survey conducted by Chapman Alliance

13. Examples of e-Learning Projects • Client: Governor’s Council on Developmental Disabilities • Partners in Policymaking Online Curriculum • Partners in Making Your Case • Partners in Employment • Partners in Education • Partners in Time • Partners in Living • Teach self-advocates and parents of children with developmental disabilities on how to advocate for equal education, employment and housing opportunities www.partnersinpolicymaking.com

14. Examples of e-Learning Projects • Client: Commission of Deaf, DeafBlind and Hard of Hearing • Making Your Case online training enhanced with six hours of ASL videos • Teach the deaf, deafblind and hard-of-hearing community how to become advocates for themselves www.mncdhh.org/makingyourcase

15. Examples of e-Learning Projects • Client: Deaf and Hard of Hearing Services Division • Working with People Who Have Hearing and Vision Loss online training • Teach Case Workers how to assess and serve people who are deafblind www.zenmation.com/wphvl

16. Examples of e-Learning Projects • Client: MN.IT (The Office of Enterprise Technology) • WCAG 2.0 Webinar • Teach State of Minnesota employees about the basics of WCAG 2.0 and how to create accessible websites www.zenmation.com/wcag_webinar

17. Examples of e-Learning Projects • Client: Deaf and Hard of Hearing Services Division • Deaf Certified Peer Support Specialist Online Training • Teach deaf people who have recovered from a mental health issue on how to become a Peer Support Specialist Group Virtual Classroom Assignment Debriefs Exercises Self-Paced e-Learning Assignments Quizzes One-on-One Coaching Student Collaboration

18. Examples of e-Learning Projects • Client: Midwest Special Services • The E-TRAC curriculum is organized around six courses: • Exploring a Career • Filling Out the Paperwork • Starting Your Job Search • Interviewing for a Job • Evaluating Accepting a Job Offer • Keeping a Job • Teach people with physical, learning and mental health challenges how to find and succeed in competitive employment www.zenmation.com/etrac4

19. Making e-learning accessible to all • Alternative text on all images • Skip navigation • Adequate contrast • Text enlargement capabilities • Option of using keyboard vs. mouse • Do not rely solely on color in providing information • Captioning on all videos • Video descriptions

20. Screen Reader Simulation

21. Learning Management Systems • User authentication • Course enrollment, tracking and reporting • Security • Content Management • Assessments • Social learning tools • Forums • Blogs • Chat • Wikis

22. Panel Discussion Any Questions for Our Panel?