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Enhanced Communication Platform for OnStar Service
DESCRIPTION
Improve client access and data communication between OnStar's external client application and internal data center using IVR advisor desktop, customer phone interface, and OnStar applications.
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Enhanced Communication Platform for OnStar Service
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Presentation Transcript
Simplified System View Communication External Client Access Application & Data Internal Client OnStar Data Center OnStar Call Center IVR Advisor Desktop Customer phone OnStar Applications Telephony Switch Data Gateway Vehicle Communication Platform (VCP) Wireless Network PSTN Advisor Application Clients Database(s) Packet Data Internet Web, Email Customer PC External Partners
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