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Special Event Parking: RV Parking, VIP Parking, and More

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kara
23 diapositives · 577 Views · Jul 05, 2014

Special Event Parking: RV Parking, VIP Parking, and More. Jeff Rahn – Parking Facilities Operations Manager Jeff Horesowsky – Parking Field Services Supervisor Paula Jantz - Assoc Director of Athletics, Operations/Event Matt Getz – Asst Director of Event Management.

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Special Event Parking: RV Parking, VIP Parking, and More
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  1. Special Event Parking: RV Parking, VIP Parking, and More • Jeff Rahn – Parking Facilities Operations Manager • Jeff Horesowsky – Parking Field Services Supervisor • Paula Jantz - Assoc Director of Athletics, Operations/Event • Matt Getz – Asst Director of Event Management

  2. Background Information

  3. Hawkeye Express

  4. Kinnick Stadium

  5. Cooperation is the Key • UI Athletics • UI Foundation • UI Parking • UI Police • Whelan Security • UI Hospitals and Clinics • City of Iowa City • City of Coralville • University Heights • Fans

  6. Areas of Emphasis #1 is Customer Service • Fan Friendly • Separate RV and Car parking • Pre-Paid Parking • “Think Before You Drink” Campaign • Focus on Post-Game #2 is accommodating UIHC staff, patients and visitors

  7. Contribution Levels Membership Level KinnickSociety Gold KinnickSociety Champion Hawks Golden Hawks Silver Hawks Annual Contribution $15,000 and above $10,000-$14,999 $6,000-$9,999 $2,500-$5,999 $1,200-$2,499

  8. Evolution of Football Parking

  9. Parking - Lot 43 W 2009 2013

  10. Suite Parking - Lot 43 W

  11. RV Parking - Lot 43 N 2009 2013

  12. RV Parking - Lot 43 N 2009 2013

  13. RV Parking - Lot 43N

  14. RV Parking - Lot 40

  15. RV Parking - Lot 40

  16. Changes for 2014 • Specific Lot Assignments • No Tents in Lot 43W • Larger Parking Passes of Differing Colors • No Entry into Lots after 11:00 PM on Fridays • Social Media • Updated Signage

  17. UI Parking and TransportationGame Day Operation Goal - Is to support the event! • Provide a customer friendly safe environment for fans • Provide processes that allow for fast moving access in and out of parking lots • Provide auditable processes to ensure for security of revenue • Provide parking for patients and working staff

  18. Pre – Season: Get Ready! • Meet regularly • How to make it better, coordinate all processes • Ensure we are all on same page • Facilities • RV lot design/painting • VIP sections • Signs, barricades, traffic cones • “The Perfectly placed Porta-Potty!” • Include “neighborhoods” in discussion • Parking lot design / concrete pads / pick up or leave out? • Focus on getting parking information out to Permit Holders • General email out to all Permit Holders, Deans, Department heads • Specific emails to specific parking lot with specific information

  19. Game Day Operations • Cashiering – Getting vehicles into the parking lots • Around 20 parking lots that we staff for football • Permit lots (contracted staff) / Public lots (our staff) • Cashiers (around 60), in-field supervision (4), office supervision (2) • Audit process: Cashier/Controller, transports, begin and end at office, end of shift count down • Maintenance • Set up, signs, painting, trash, garage bags hang out, controlled areas • Sunday morning clean up, volunteers, garage trucks (contractor) • Field Services • Friday night controls – clearing • Game day • Non Football staff/patient controls – Ramps and Lots • Traffic Controls in football lots - counts, provide service/information

  20. Future Plans • Credit Cards for in the field cashiering • Web based parking purchases • Improved sign package – update, lighted signs, look good • Way-finding, real time parking lot capacity information • Recycling in parking lots

  21. Thank You! Any Questions???