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Effective Conflict Resolution Strategies: Tips from Willie Johnson

Join performance improvement consultant Willie Johnson for an insightful session on conflict resolution. Learn how to convert conflicts into opportunities through crucial conversations. Instead of suppressing issues, adopt practical methods to resolve them. This training emphasizes the importance of active listening, establishing safety in discussions, and understanding different perspectives. Recognize the signs that conversations are becoming critical and uncover interests that lie beneath the surface. Equip yourself with the tools to navigate disagreements and foster better relationships.

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Effective Conflict Resolution Strategies: Tips from Willie Johnson

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  1. Conflict Resolution“Tips” Willie Johnson Performance Improvement Consultant

  2. Session-3 Objectives “Instead of suppressing conflicts, specific methods could be set up by which the conflict is resolved.” - Albert Low • Skills of Negotiating Conflict Through Crucial Conversations

  3. Moving Through A Process • Establish • Seek • Present • Decide • Express

  4. Resolving Conflict Through Crucial Conversations

  5. What Makes A Conversation Crucial? • ___________ Opinions • Strong ___________ • _________ Stakes Ways to Handle • _________ them • Handle __________ • Handle __________

  6. The Law of Crucial Conversations Anytime you find yourself stuck, there are _______ ____________ keeping you there. ____________ are the priority of life, and conversations are the crucial element in profound caring of relationships

  7. (1) Get Unstuck • _______ conversations keeping you stuck • Hold the right conversationwith _______

  8. (2)Start With The Heart • Work on _____ first • ______ on what you really want • _______ the Sucker’s Choice • _______ on _______

  9. Why Focus on Interests • Gets to heart of issue. • Sets stage for mutual understanding.

  10. (3) Learn To Look For • _______ when a conversation becomes crucial • Signs that ______ is at risk

  11. (4) Listen Actively Active listening is accomplished by... • Concentrating. • Getting • Identifying • Providing

  12. Why Bother To Actively Listen?

  13. (5) Make It Safe • How to make it safe to talk about “almost” anything • Step out of the __________ • __________ the cause • _________ safety

  14. Make It Safe (con’t) • How to make it safe to talk about “almost” anything • Commit to seek ________ _________ • Invent a _________ Purpose • Brainstorm new _______________

  15. (6) Master Your Stories • How to stay in dialogue. • _______ your path • Separate ______ from __________

  16. (7) State Your Path • Express views (STATE skills) • Share your _______ • Tell your _________ • Ask for other’s _______ • Talk _____________ • ___________ testing

  17. (8) Explore Others’ Path • How to listen when others’ blow up Exploring Skills • Ask to get things rolling • Mirror to confirm feelings • Paraphrase to acknowledge story • Prime when you’re getting nowhere

  18. Remember Conflict is not always a negative thing, it can have its positives.

  19. To Overcome Deadlocks

  20. Before And After Conflict • Before the Conflict: • Importance of privacy • Willingness to deal with the conflict at an appropriate time for both parties • Know the real reason the fight is about. • Attempt to resolve problems you have the potential to influence.

  21. Before And After Conflict • After the Conflict: • Learn from the conflict. • Keep the conflict in perspective. • Deal with negative feelings.

  22. Day -3 Wrap-Up“Putting It All Together” 1. Define the __________ of the conflict. 2. Determine the ___________ ___________ of the conflict. 3. Identify the _________ of the conflict. 4. Choose the appropriate _________to resolve the conflict.

  23. Remember Attitude Your Most Priceless Possession

  24. “It’s All About Attitude” • Managing Yourself • Play Your Winners • Managing Stress • Accentuate The Positive • Building Support • Network – Network • Thinking Powerfully • Collaboration is the “key” to lasting and trust relationships

  25. Conflict Resolution“Tips” Facilitator Willie Johnson, CIDD, PITC Performance Improvement and Training Consultant Email: willie_johnson@jbhunt.com Tele: (479) 659-6017 (O) (479) 409-6340 (C) (479) 820-5974 (F) Web: www.williejay.com

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