Practical Innovation in IT

1. Practical Innovation in IT Reuben Trusler| Creative Director Utility Creative

2. We are connected • 85% of the globe is covered bywireless networks • 80% of the globe is covered bythe electrical grid Source: www.bbc.co.uk/news/business-17858069

3. Rate of change 1983 2011

4. A bit about me • Background in design (Visual Communication) • Creative Director at Utility Creative

5. Utility Creative • In business 13 years since 1999 • Multidisciplinary design and production agency • Devising creative strategies that generate positive behavioural change

6. Innovation in IT • Cloud computing • What is the cloud • Uses for cloud computing • Benefits • Is it right for you? • Is it safe? • Who is it working for? • Recommended cloud services • Innovations in point-of-sale • Benefits of POS innovation • iPad POS Case Study

7. What is the Cloud? It’s been the ‘next big thing’ for a while . . . But what is it?

8. It sounds complicated . . . Let’s look at cloud computing in simple terms.

9. In a nutshell • The cloud is a metaphor for the internet • Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computer resources

10. Cloud computing broken down • PaaS– Google apps, Microsoft Azure • SaaS– CRM’s, Quickbooks • IaaS– Rackspace, Amazon Cloud Formation, Servers and storage

11. Is your head in the clouds? • If you use email, access online document software or post photos on Facebook, you’re using the cloud • You can use it to store online tax and finance records • You can use it to back up files for storage off your computer

12. Cloud computing in real terms 1. EmailIMAP (internet message access protocol) POP3 (post office protocol) 2. No need for local data storage 3. Collaboration Google launched a cloud service – Google Wave – that allows groups of people to work on the same document, idea or proposal in real time, whenever convenient. 4. Extra power If you need more processing power, the cloud means there’s no need for up-front investment in client-owned resources. 5. Only what you needCloud computing enables you to rent access to software, instead of installing it on the premises.

13. Benefits of the Cloud Some Australian businesses are already following a ‘zero software’ strategy for the following reasons: • Cost efficiency • Flexibility and collaboration • Improve customer experiences • Reduce time to market new products and services • Less hardware and software • Instant software updates • Good investment for smaller business

14. Is it right for you? When considering moving to a cloud-based service, treat it like any other business decision. Understand your needs and make sure it’s a good fit.

15. Is it safe? Risks involved include: • Users do not physically possess storage of their own data. Responsibility and control remains with the provider • Users become dependent upon the cloud-computing provider • There is always the risk of a security breach when dealing with data storage off-site

16. Costs • Some services are free: • Gmail, Live, Opensource • Subscription model: • Dropbox • iCloud • Google Apps • Pay per use • Enterprise License

17. Who is it working for? In 2012 many large-scale organisations embrace the cloud and fundamentally change their IT infrastructure Cloud services revenues are forecast to climb from $470.3 million in 2012 to $2030 million by 2015 in Australia $800 million in the next five years

18. Recommended cloud services • Google Apps - email, docs, calendars, free up to ten users • Evernote – The app for everything I want to save - To Do lists, my journal, reminders, writing ideas, you name it! • Dropbox- Dropbox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily. • Huddle - Huddle is the #1 SharePoint alternative for Enterprise Collaboration and Content Management in the cloud and is used by more than 100,000 businesses globally. • File sharing: share files across the firewall with your colleagues and partners • Project collaboration collaborate and assign tasks to get work done efficiently and effectively • People: users profiles allow you to connect with the specific people you need to contribute to your project

19. Innovations in point-of-sale

20. Innovations in point-of-sale • With technology improving at lightning speed, it’s no surprise that retail point-of-sale systems don’t operate at all like the cash registers of old • Increasing efficiencies and streamlining business practices are at the forefront of a lot of IT innovations. For those in the hospitality trade, this can take a variety of forms • Traditionally, pubs and restaurants use cash registers to ring in sales. Today, you can run your point-of-sale operations in very different ways

21. The Benefits There are numerous benefits to traditional POS software available through IT innovation: • Inventory management • Tailored to suit the specific needs of small operations as well as chain stores • Sales reports • No more phoning in purchase orders • No more guessing around sales trends • Knowing what they’re buying and when

22. The Benefits These days, you can have a complete point-of-sale system at your finger tips using an iPad instead of a cash register. There are various apps such as ShopKeep – which requires a monthly fee for use – that do all the work of a traditional cash register. The advantages of using an iPad POS for your business are: • Cost savings • Ability to streamline business management • Ease of employee training • Measure, track and report on customer buying patterns • Integrate social media

23. iPad POS System – Case Study TouchBistro Restaurant point of sale (POS)

24. Case Study - Features • Input Orders • Customise Floor Layouts • Configure Menus • Split Bills by Seating • Manage Reservations • Manage inventory and stock

25. Case Study - Features • Daily Sales Reports • Manage Staff • Take-out Orders • Print/Email Customer Bills • Publish Menu to Web http://touchbistro.com/

26. In summary • Cloud computing • Having your data or software stored somewhere else other than your PC and you access it through the internet • When considering moving to a cloud-based service, treat it like any other business decision • Cloud computing broken down – PaaS, SaaS& IaaS • Cost models & risks • Recommended cloud services • Innovation in IT • Streamline business management using ‘smart’ POS systems • Measure and track customer buying patterns • Embedded social media for customer engagement

27. Thanks for listening @reubentrusler www.utilitycreative.com.au

28. Final thoughts Augmented reality