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KARYA Technologies - Oracle Services

KARYA Technologies, gold partner of Oracle helps its global clients to harness the power of Oracle Database through high performance, fault tolerance, and secure database systems

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KARYA Technologies - Oracle Services

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  1. Services

  2. Agenda About us What we do ? How we do it ? How we do it differently ?

  3. Agenda About us What we do ? How we do it ? How we do it differently ?

  4. About Us We are Ably Led, Resourceful, Focused, Viable & Sustainable Highlight • Established in 2007 • Headquartered in PA, USA with Global Delivery Center (GDC) center in India • Current Headcount of 983. • 687 – Global Delivery Center (GDC) • 296 – Dispersed globally • Provider of High-Quality Cost Effective Enterprise Solutions which includes • Business Software (ERP & CRM) • Application Development • Data Management • Digital Transformation • Software Quality Assurance • IT Infrastructure Services

  5. Our History, Evolution, and Milestones With a strong Technology Foundation, we added Functional & Domain Expertise, and the much needed Project Management Skills. Today we are a Balanced Multi-dimensional IT service provider Highlight 2007 2008 2009 2010 2011 2012 2014 2015 CMMI Action Plan Mobile Platform Development & Enterprise Mobility Services Microsoft Dynamics Practice Microsoft Technology Solutions.NET Framework, SharePoint, SQL Server, MSBI, BizTalk Infrastructure with Cloud Data Management Solutions Open Source Technology Oracle Platform Technology Solutions More ERPs, CRMs Quality Assurance Internet of Things Social Media Integration Big Data Technical Expertise Functional Skills Business Analysis Project Management Technical Writing Infrastructure with Cloud Industry Vertical SMEs

  6. Our Core Values With these values reinforced, we are a High-performance IT Service Organization Highlight Client Focus Technology & Innovation Agility Efficiency Professionalism Responsiveness Quick TAT Quality Trust Integrity Competency Flexibility Scalability Time Consciousness Top-Notch Problem Solving Commitment Cost Consciousness LeadershipResponsibility Hi-Availability Excellence Team-Work Collaboration Continuous Learning Leanness Communication

  7. Our Lines of Business Enterprise Solutions Business Software Application Development Data Management Quality Assurance IT Infrastructure • DBA Services • ERP & CRM Implementations, Upgrades, Customizations, & Integration • New Application Development, Enhancements, Modernization, Platform Porting, & Integration • Hardware, OS, Network, Storage, Firewalls • Functional and Non-functional Testing • Data Warehousing/BI Microsoft Platform Solutions • Master Data Mgmt • Digital Infrastructure • Manual Testing • SQL Server • SSIS, SSRS, SSAS • PowerBI • Microsoft Dynamics Suite (AX, NAV, GP, CRM) • Microsoft (SharePoint, Core .NET, BizTalk) • Test Automations • Cloud & Virtualization Solutions Oracle P Platform Solutions • Provisioning & Configuration Management • Oracle Database • Oracle BI(OBIEE, OBIA, Hyperion) • Oracle E-Business Suite • Oracle(Fusion Middleware, Web Center) • DevOps • Cloud Testing • Data Center Management • Mobile Testing • Digital Solutions (Web Application, Mobile Application, Internet of Things) • Salesforce • Security Assurance • IT Infrastructure Compliance • Open Source (Frameworks, Languages, CMS, DMS, Web Servers, & BI) Managed Services

  8. Our People KARYA Technologies Group Chairman / Group CEO (USA)/CFO CEO India / VP Global Services Marketing (CMO) Chief Architect (CTO) Global Delivery Head HR, Admin, Finance (GM) Microsoft Practice Oracle Practice Data Solutions Delivery Management Group Digital Solutions 225 88 210 91 189 Delivery Management Resource Pool Microsoft Resource Pool Data Solutions Resource Pool Digital Solution Resource Pool Oracle Resource Pool Dynamics DB Administrators Database 41 12 UI/UX Designers 13 Delivery Managers 10 Web Application Developers Data Architects/ Modelers 03 AX 63 EBS 47 Datawarehouse Architects 03 Java 19 NAV 20 Delivery Coordinators 23 Fusion Middleware 32 .NET 16 ETL Architects 04 GP 15 PL/SQL 30 MDM Architects 02 Mobile Application Developers CRM 15 Business Analysts 31 Integration Architects 03 OBIEE 21 iOS 23 Data Governance Architect 01 Industry Vertical SMEs 18 Core Java 36 Android 31 SharePoint 23 Informatica Specialists 21 Hyperion/Essbase 18 Windows 19 SQL Server & MSBI 30 Talend Specialists 10 Technical Writers 09 Hybrid 50 Tableau Specialists 21 Core .NET Developers 40 Qlik Specialists 08 BizTalk 04 IoT Application Developers 18 IT Infrastructure Including Cloud Salesforce.com 12 30 Quality Assurance 62 DevOps 11

  9. Our Global Footprints 143 Clients spread across 18 Countries serving over 10 Industry Verticals Highlight KARYA’s Headquarters Global Delivery Center (GDC) Global Clients

  10. Some of our Esteemed Clients Our Clients rate us Highly on our Problem Solving Skills and Professionalism. Over 99% of our Clients come back for repeat business Highlight

  11. Our Technology Partners Right Partnerships with Technology Leaders to Combine Expertise and Provide Complete Solution for our Clients Highlight

  12. Agenda About us What we do ? How we do it ? How we do it differently ?

  13. Our Services for Oracle Platform KARYA Offers Comprehensive Services for Oracle Ecosystem E-Business Suite Fusion Financials Fusion Middleware ODI, OBIEE, Hyperion Database/RAC Storage/ASM/OCFS Clusterware Exadata

  14. Our Services for ORACLE DATABASE KARYA offers end-to-end services for ORACLE DATABASE & RAC We Support 12c, 11g & 10g Advisory Solution Delivery 24×7×365 Production Support • Environment Monitoring • Fault Handling • Diagnostics • Troubleshooting • Failure Recovery • Security/Access Support • Performance Tuning • Housekeeping & Optimizations • Working with Oracle Support • Healthcheck Assessments & Recommendations • Capacity, Performance & Application Design • Security • Replication & Disaster Recovery • Data Retention & Compliance • Database - Install, Upgrade, Migrate • Performance & High Availability Implementations • RAID, In-memory Caching, RAC, Grid Control, Data Guard, Golden Gate • Database Administration • Database Modeling/Design • Security Implementations • Performance Tuning • Architecture, Planning & Roadmap • Infrastructure & Database • High Availability & Failover • Clustering & Load-balancing • Consolidations and Federations • Data Center & Cloud

  15. Our Services for ORACLE E-BUSINESS SUITE & FUSION FINANCIALS KARYA offers end-to-end services for E-Business Suite We Support 12i, R12 & 11i Advisory Solution Delivery 24×7×365 Production Support • Healthcheck Assessments & Recommendations • Configuration, Extension, Modification, Localization, and Integration (CEMLI) • Gap Analysis • Performance & Security – Database & Applications • Purging • Install, Upgrade, Migrate, Clone – • Database, EBS Application, Fusion, OBIEE • Technical Setup & Configuration • PCP/Concurrent Manager, WF Mailer, OIM, OAM, Demantra, OBIEE, Agile with R12 • Functional Module Implementations • Finance, Supply Chain, HR, CRM • Data Migrations • Customizations & Integrations • Performance Tuning • Patch Administration • Scope: Technical & Functional Support • Duration: Post Go-Live & Stable State • Types: Level 1, Level 2, Level 3 • Environment Monitoring • Administration • Troubleshooting & Failure Recovery • Security/Access Support • Performance Tuning (Reactive) • Housekeeping & Optimizations • Working with Oracle Support • Architecture, Planning & Roadmap • Infrastructure • Implementation/Upgrade Plan • High Availability & Failover, Disaster Recovery

  16. ORACLE E-BUSINESS SUITE – Our Functional Competencies Financial Management • General Ledger • Accounts Receivable • Accounts Payable • Fixed Asset • Cash Management • Procure to Pay • Order to Cash • Financial Control & Reporting • Governance, Risk, & Compliance • Corporate Performance Management Human Capital Management • Global Core Human Capital Management • Talent & Work force Management • Workforce Service Delivery • HR Analytics Supply Chain Management • Advanced Procurement • Order Management • Asset Lifecycle Management • Product Configuration & MDM • Manufacturing • Value Chain Planning • Value Chain Execution • Supply Chain Analytics Advanced Procurement • iProcurement • iSupplier Portal Manufacturing • Discrete Manufacturing • Process Manufacturing • Product Lifecycle Management • BOM • Cost Management • Shop Floor Management • Quality Value Chain Planning • Supply Chain Planning • Demand Planning (Demantra) • Inventory Optimization • Manufacturing Planning Value Chain Execution • Inventory Management • Warehouse Management • Transportation Management • Mobile Supply Chain • Landed Cost Management • Global Trade Management Customer Relationship Management • Marketing & Sales Service Management • Service Contracts & Spares Project Portfolio Management • Contracts • Project Management • Costing & Billing • Project Analytics • Assets, Real Estates & Grants

  17. Our Services for ORACLE EXADATA KARYA offers end-to-end services for Exadata We Support 12c, 11g & 10g Advisory Solution Delivery 24×7×365 Production Support • Healthcheck Assessments & Recommendations • Current Database Architecture • High Availability & DR Requirements • Application Portfolio with Workload • Adoption, Business Value (TCO & ROI) • Install, Upgrade, Migrate • Setup & Configure Exadata • Exadata Integration • High Availability Implementations • RAC, Grid Control, Data Guard, Golden Gate • Custom Exadata Services • Environment Monitoring • Fault Handling • Diagnostics • Troubleshooting • Failure Recovery • Security/Access Support • Performance Tuning • Housekeeping & Optimizations • Working with Oracle Support • Architecture, Planning & Roadmap • Exadata Architecture • Sizing & Performance • Migration • Integration • Backup & DR

  18. Our Services for ORACLE FUSION MIDDLEWARE (FMW) KARYA offers end-to-end services for Fusion Middleware Advisory Solution Delivery 24×7×365 Production Support Architecture, Planning & Roadmap • Administration • Install/Configure/Upgrade/ Patch FMW Components • Security Implementation • SSO, OIM, OAM, OAAM • Environment Monitoring • Fault Handling • Diagnostics • Troubleshooting • Failure Recovery • Security/Access Support • Performance Tuning • Housekeeping & Optimizations • Working with Oracle Support • Platform Rationalization With Cloud • Application Integration • User Interface • Identity Management • Application Development • Enterprise Integration • BPEL, BAM, SOA, ESB, ODI • Oracle Portal • Web Center • Contents, Sites, Portals, Adapters

  19. Our EDW & BI Solutions for Oracle Platform KARYA offers end-to-end services for Enterprise Data Warehouse on Oracle Platform Third party ETL & Analytics Tools EDW/BI Ecosystem Advisory Solution Delivery 24×7×365 Production Support Data Architecture/Modeling • Healthcheck Assessments & Recommendations • Current Architecture • Performance, Security, Scalability • Tools, Technology w/o POCs • High Availability & DR Requirements • Administration • Install/Configure/Upgrade/Migrate/ Patch EDW/BI Components – Database, Fusion Middleware, ODI, OBIEE, Hyperion, Exadata • Security Implementation • Cloud Setup & Migration • Environment Monitoring • Fault Handling • Diagnostics • Troubleshooting • Failure Recovery • Security/Access Support • Performance Tuning • Housekeeping & Optimizations • Working with Oracle Support Integration (ETL & SOA) Reporting & Analytics Dashboards • Application Development • Database Design • ETL Development • OBIEE & Hyperion Development • Reports & Dashboards • BI Portal Developments • Integration – EBS, Office 365 • Architecture, Planning & Roadmap • Infrastructure • Enterprise Datawarehouse Design • Database , ETL, Reports, BI, Analytics, Dashboards BI Portals Master Data Management Data Quality, Meta Data & Data Governance, Infrastructure with Cloud

  20. Services for Hyperion Essbase KARYA offers end-to-end services for Hyperion on Oracle Platform • ESSBASE Hyperion Ecosystem Advisory Solution Delivery 24×7×365 Production Support • Hyperion Planning • Healthcheck Assessments & Recommendations • Business & Security Requirements • Business Case Development • Value Proposition • New Implementation/Re implementation/Upgrade/Migrate • Install/Configure/SetupPartitioning, Tuning, Integration & Automation • Security Implementation • Functional Setups • Rapid EPM Deployment Models • Create  Test  Deploy • Customizations/Enhancements • Reports Development • Environment Monitoring • Fault Handling • Diagnostics • Troubleshooting • Failure Recovery • Security/Access Support • Performance Tuning • Housekeeping & Optimizations • Updates & Patches • Working with Oracle Support • Workforce Planning • Capital Asset Planning • Architecture, Planning & Roadmap • Planning & Blue Print • Architecture • Infrastructure Plan • Implementation Plan • Project Financial Planning • Strategic Finance • Financial Data Quality

  21. Our EDW & BI Solutions for Oracle Platform Objectives Features • Operational Efficiency • Sales & Marketing Effectiveness • Corporate Performance Analytics • Web Analytics • End-to-end – Data Architecture, Integration & Analytics • Self-Service & Visual BI • Mobile Enablement & Cloud Orchestrations Data Sources Integration Batch (ETL) Real-time (EAI) Data Warehouse Reporting & Analytics Dashboards, Integration - Portals & MS Office Oracle BI Dashboards BI Delivers BI Answers Portal Integration Third Party Integration Tools SQR Third Party Analytic Tools MS Office Integration Flat Files DATA QUALITY Guiding Principles: Sound Architecture & Design; Advanced Technologies; Performance; Meta Data; Data Quality; Data Governance; Best Practices & Documentation Flat Files

  22. KARYA’s Specialized Services for ISVs, VARs, SIs & MCs We provide a variety of Services for other ISVs, VARs, SIs, & MCs Highlight ISVs VARs, SIs & MCs Key Benefits • ISV Product/Solution Lifecycle Support • Application Development • Business Intelligence • System Integration • Testing Services • Adv. Tech features – Mobility, RFID, Bar Code • Pre Sales Support (RFP, POC, Documentation) • Client Implementation Services • 24 x 7 Product/Production Support • Infrastructure & Hosting Services • Resell • White Labelled Services • Client Implementation Services • Application Development • Business Intelligence • System Integration • Testing Services • Consulting & Training • 24×7×365 Operations & Production Support • Pre-sales Support (RFP, POC, Documentation) • Resources • Demand Based Scalability • Dedicated, if required • White Labelling • Application Lifecycle Management • Infrastructure & Hosting Services • Confidentiality of IP • Favourable Pricing

  23. Agenda About us What we do ? How we do it ? How we do it differently ?

  24. Global Delivery Model Our Global Delivery Model is a Judicious Combination of People, Processes & Tools Highlight How we do it ? Types of Engagement Process Project & Support Requests Overall Process Documents Executed Knowledge Transfer Delivery Mechanism with Tool Resource Requests Collaboration – Mode, Timings Modes of Engagement People & Logistics Pricing Our IT Security & Compliance Standards

  25. Types of Engagement Types We Undertake Projects We Support you for the Hours Purchased We Offer Fully Dedicated Resources You Purchase certain Monthly hours, We agree scope and serve you for the hours You request certain skillset(s). We Fulfil, & you manage those Remote Resources as your team You can assign us end-to-end projects • Application Design & Development • Infrastructure Implementations, • Quality Assurance • System Monitoring Break fixes & other Production Support Activities • Application Design & Development • Sys Admins, DBAs • Developers • QA/QC Resources Opted During Project Requests Resource Requests Support Requests(Mostly) Project Requests(Occasionally)

  26. Overall Engagement Process Our Engagement model is a Judicious combination of People, Processes & Tools Highlight • Resource Scalability • Faster Resolution • All Technical, Functional, Administration Experts under one roof One-time Tasks Recurring Tasks Document Execution & Engagement Kick-off Sign MSA, SOW, SLA A Formal kick off meetingDesignate KARYA/Client POCs Engage, Execute & DeliverAnalyze, Design, Develop, Deploy, Test, Maintain Establish Client Connectivity VPN & Preferred Access Tools Setup Client in KDMS* CollaborateContinuous Meetings, Reporting and KDMS Knowledge TransferOn all aspects to our senior Functional & Technical Consultants * KDMS is KARYA’s Delivery Management System, a SharePoint based Web Portal hosted on Azure

  27. Documents Executed We follow Lean Documentation with clear SLAs Highlight Non-Disclosure Agreement (NDA) Master Service Agreement (MSA) Mutual Signing of NDA & MSA with a Default SLA. Default SLA Mutual signing of the first SOW along with SLA and Engagement Kick-Off Statement of Work(SOW) Mutual signing of additional SOWs for subsequent projects during the course of time Service Level Agreement (SLA)

  28. Knowledge Transfer While we bring to the table Broad Competencies, understanding your Uniqueness is the Key to our Successful Service. We seek & share Knowledge Highlight From Client to KARYA Approach From KARYA to Client ` Objective Inventory the Client’s Enterprise System Project Requests • Understand • As-Is Scenario • Current Pain Points • Document • To Fill Gaps • To Educate KARYA Support Teams • Design Documents – Business & Technical • User Adoption Training & Documentation • Best Practices Documents Identify Systems Relevant to KARYA’s Scope Gain Access to the Relevant Systems ` Scope • Depends on Scope of SOW • Comprehensive or Targeted • Core Application • Add-ons or Legacy Systems (if any) 360o Technical Analysis Support Request 360o Business Analysis • Requests Knowledge Base – Issues & Resolutions • Operational Statistics • User Instructions ` Method • Use Senior Consultants and Developers • Run Scripts, Inspect Logs • Review • Processes • Documentations • Code Base • Conduct Client Interviews Document Findings and Review with Client Socialize within our Delivery/Support Team

  29. KARYA Delivery Management Portal KDMS is the system that connects us with our Global Clients Highlight ` ` Request Management • What is a Request? – One of the three from the Client • Project Requests (PR) Such as • Advisory • Implementation • Application Development • System Integration • Infrastructure • Quality Assurance • Support Requests (SR) Such as • 24×7×365 Production Support • Technical Support • Functional Assistance • License Requests (LR) Such as • Microsoft Dynamics Licenses & BREP Renewal • Azure Hosting Licenses • Oracle, Dell & Other ISV Product Licenses

  30. KARYA Delivery Management Portal KDMS is the system that connects us with our Global Clients Highlight New Pipeline Request created, categorized, estimated & client approved ` ` Advantages of using KDMS Request Pipeline • Strongly SLA driven • Alerts and Workflows at right stages • Works well for Project & Support Requests • Handles Traditional & Agile Methodologies • Complete Visibility • Cloud-hosted and Web-based Solution • Accessible Anytime Anywhere • Real-time status updates on Requests • Placeholder for relevant SDLC Documents • Knowledge base that stores/grows – Issues & Solutions Execution Pipeline Request gets worked on Client UAT Pipeline Request undergoes Client UAT Billing Pipeline Request gets Invoiced Request History Request gets Archived

  31. Resource Requests – Engagement Model Rejects Resource(s) Client KAMAnalyses Requirements ClientInterviews Resource(s) KARYA Resource(s) On-boards Client Specifies Resource(s) Requirements KAM Suggests Resource(s) Administration KARYA Account Management (KAM) Delivery Process Accepts Resource(s) Extension / Completion of Engagements Billing KAM Monitors Engagement KARYA Resource(s) Engage with Client Fulfill Tasks & Provides Status Client Assigns Projects / Tasks to KARYA Resources Administration KARYA Resources

  32. Collaboration – Multi - Modal Client System Access/Connectivity Delivery Management Telephone E-mail • Video Conference • Scheduled • Adhoc Chat Remote desktop software Weekly Status Reporting

  33. Modes of Engagement ` • Resource Location • Mode of Engagement • Modes • Use Cases • Client Site • KARYA’s Site • 24×7×365 Operations, Maintenance & Production Support • DevelopmentProjects • Infrastructure Services • None • Project Manager (POC) • Resource Pool: • Solution Architect • Functional Consultants • Technical Consultants • Technical Writers • QA/QC Mode 1 Fully Remote (to the Client) Mode 2 Hybrid • ImplementationProjects • ComprehensiveIndustry Vertical Add-ons • Training • Project Manager (POC) • Solution Architects* • Sr. Functional Consultants* • Sr. Technical Consultants* • Industry Vertical SMEs* • Project Manager (POC) • Resource Pool: • Solution Architect • Functional Consultants • Technical Consultants • Technical Writers • QA/QC * Need based Travel

  34. IT Security & Compliances Stringent IT Security Policies to Secure Clients’ Information & IT Assets • Well Defined Security Policies & Standards • Perpetual Employee Training • Periodic Review • Physical & Environmental Security • Secure Facility Inside & Out • User Access Control • Secured Communications & Operations • Authorized/Secured Information Exchange • Secured Websites • Secure Media Handling • Tele-Commuting & Mobile Computing • Information Backup • BCP & DR Sites • Network Security • Network Access Control • Security of Network Services • Monitoring & Control • Fault Logging & Reporting • System Audits IT Compliances we are aligned with ISO, PCI DSS, SOC 2, Safe Harbor, SOX Industry Vertical Compliance we Service HIPAA, HL7 , FDA, CAPA, MSDS, USDA, CPSC, CPSIA

  35. Agenda About us What we do ? How we do it ? How we do it differently ?

  36. How we Address Offshore Challenges ? Quality & Timeliness of Deliverables • Best Practices during the Engagement • Quality Deliverables with No/Minimal Rework • Training/Awareness to Analysts & Developers • Follow the Right Process and Check-lists • Code Reviews and Peer Reviews for all Deliverables • Additional Layer of Testing Accountability Aspects • SPOCs with good Technical & Functional Skills • Separate SPOC for every Client • SPOCs fully responsible for Deliverables Collaboration Hours & High Availability • Direct collaborate for at least 4 Hours with KARYA Team • Can extend Collaboration beyond 4 Hours • 24x7x365 Production Support Model • High Availability Communication Levels • Delivery Team with Good Spoken & Written English • Regular Communication Workshops for Delivery Team Functional Specialists • ERP/CRM Product Specialists, Business Analysts • Industry Vertical SMEs

  37. KARYA Value Proposition Competency Comprehensiveness Proven Delivery Model The KARYA Value Skills & Experience Complex Problem Solving Depth Breadth Client Focused SLA Compliant Quality Time & Cost • Solution Architects • Administrators • Developers • System Integrators • Business Analysts • Project Managers • SMEs • Quality Assurance • Technical Writers • Advisory, Delivery & 24x7 Support • Implementations, Application Development and System Integration • Support Capabilities for Core Product, Third-Party Add-ons and Legacy Systems. • Support for Emerging Technologies such as Cloud & Mobility • Agile • Responsive • Professional • Highly Available • Transparent • Communicative • SLA Centric • High Quality Deliverables made possible by thorough Analysis, Design, Execution and Testing. • Reduced Time to Deliver due to Agile Processes & Project Control. • Reduced Cost to Deliverdue to our Affordable Pricing Model.

  38. Beyond Basics Performance Tuning Enhanced Business Intelligence Add-ons Advanced Technology Horizontal Vertical Integration Commerce Solutions SharePoint Other LOB Systems Mobility Solutions

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