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IP Telephony

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IP Telephony. Agenda. Introduction North Daviess Story IP Telephony Components Features and Benefits Show and Tell. Introduction. Todd Whitlock Ryan Greer Pat Bittner. North Daviess Story. Background. Moving from 3 Elementary schools to 1 Building Project In Process

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IP Telephony

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  1. IP Telephony

  2. Agenda • Introduction • North Daviess Story • IP Telephony Components • Features and Benefits • Show and Tell

  3. Introduction • Todd Whitlock • Ryan Greer • Pat Bittner

  4. North Daviess Story

  5. Background • Moving from 3 Elementary schools to 1 • Building Project In Process • Key System at HS and Central Office • Outdated • At Capacity • Would Require complete wiring

  6. Integrating Campus Wide • Make 1 system handle entire campus • Reviewed various systems • Specs for Elementary school called for key system - 5 years old • Investigated IP Telephony system

  7. Why IP Telephones? • Allowed us to use existing wire at HS and Central office • Had upgraded to 4 data drops in each classroom • Would allow us to have campus phone system and not 2 phone systems trying to integrate together • Consistency throughout

  8. Phones • 130 phones • 75 at High School • 65 at Elementary • 7960 • Administrators and Secretaries • 6 buttons

  9. Phones 7940 • Teachers and others • 2 buttons

  10. Setup • Central Number for corporation • Sections broke down from there with submenus (call handlers) • Voice Mail Integrated with Email • Unified Messaging • Exchange Server • Homework Hotline • Done within the voice mail

  11. IP Telephony Components

  12. Components • CallManager • Unity Unified Messaging/Voicemail • PSTN Gateways • Phones • IP Phone Services

  13. CallManager • Windows 2000 Server • SQL Server 7.0 • Clustering • Share same database • Roles • Publisher/Subscriber • Active/Secondary

  14. CallManager Server Models • MCS-7815 • 200 phones per server • ICS7750 • 500 phones per server • MCS-7825 • 1,000 phones per server • MCS-7835 • 2,500 phones per server • MCS-7845 • 5,000 phones per server Cisco MCS 7815-1000 Cisco ICS7750 Cisco MCS 7825-1133 Cisco MCS 7835-1266 Cisco MCS 7845-1400

  15. Unity • Windows 2000 Server • Flavors • Unified Messaging • Exchange • Notes (Dec 2002) • Voicemail Only Cisco MCS 7835-1266

  16. PSTN Connections • PRI • T1/CAS • Centrex • 1FB (Flat Business Line)/POTS

  17. Cisco 7200-VXR Catalyst 6000 Catalyst 4000 AS5850 Cisco AS5400HPX Cisco 3600 Cisco 2600 Cisco 1750 Cisco AS5350 Cisco VG200 ATA-186 Cisco Voice Gateways ICS 7750 VG248

  18. Cisco IP Phones Cisco IP Phone 7960G 9x23 line screen 4 soft keys 6 programmable line keys Full-duplex speaker phone Line/local power 2-port Ethernet switch Cisco IP Phone 7940G 9x23 line screen 4 soft keys 2 programmable line keys Full-duplex speaker phone Line/local power 2-port Ethernet switch Cisco IP Conference Station 7935 Full-duplex speakers Hands-free conference phone Standard features Cisco IP Phone 7910G and 7910G+SW 2x24 character base LCD display 6 feature keys Single line Line/local power 7910G+SW has a 2-port Ethernet switch Cisco VG248 Analog Phone Gateway 48 FXS Ports Single 10/100 port, single PSU 2 RJ-21 Telco connectors Fax relay & modem pass-through Fully featured Cisco IP Phone 7905 192x64 pixel display 4 soft keys Local power 1 RJ-45 • Cisco ATA 186/188 • 2 FXS Ports • 1 RJ-45 10/100BaseT uplink • 1 RJ-45 10/100BaseT data port (Cisco ATA 188) Features Price

  19. IP Phone Communication Services • Intelligent IP Appliance • Web based services via XML • Corporate directory integration • Personalized menus via softkeys • Context-sensitive help • Open interface for 3rd party app development • Enhanced Productivity

  20. Examples of IP Telephony Applications • Hospitality • Revenue generation and cost savings for room service • State and Local Government • Emergency Alerting for Homeland Security • Retail • Time Card Access and Alerting Applications • K-12 Schools • Truancy Reporting and Security Alerting • Hospital/Medical • Patient Locator and Test Scheduling/Results • Federal Government and Military • Collaboration and Security • Colleges and Universities • Student Registration and Advertising • Airlines • Personal Log-in at Airports, and Surveys • Bank and Finance • Alerts to Tellers in Banks or Mobile Banks • Empower employees • Competitive advantage • Customer satisfaction • Employee satisfaction • Revenue generation • Cost controls/reductions

  21. Secondary (K–12) Education • Attendance/truancy • Course schedules • Student grades • Parental messaging • Security and alerts • Sports schedules • District events • School calendar

  22. Features and Benefits

  23. Converged Networks = “Lower Cost of Network Ownership” • A converged voice, video and data network reduces infrastructure costs • Reduced infrastructure expense for new sites • Substantial savings in remote site networking equipment costs with centralized call processing deployment model • Reduced equipment upgrade/replacement costs versus maintaining multiple networks • Phone and PC share single Ethernet cable drop resulting in 50% reduction in # of wiring drops ($150/drop) • A converged voice, data and video network reduces network carrier costs • Reduction in international and domestic inter-office calling charges • Reduction in the number of external communication lines

  24. Convergence = Lower Cost of Network Ownership • A converged voice, data and video network reduces ongoing network administration and support costs • Improved productivity of network support staff • 10-40% productivity improvement post data/voice convergence • Shifts IT staffs focus from administrative to value-added • Improved productivity of consolidated voice and data help desk • No-Cost Moves, Adds, Changes (MAC’s) • Performed by user, saves $75–$125 per MAC • Reduced cost of outsourced contracts for on-site support and maintenance • Reduced branch office administrative expenses via centralized call processing deployment model • Reduced ongoing network design, project management and implementation costs

  25. Convergence = Higher Productivity • A converged voice, data and video network lowers support costs and enhances the productivity of mobile workers • Extension mobility feature of Cisco CallManager enables shared workspace office environments • Increases the number of employees per office thereby reducing real estate and facilities costs • A typical 2:1 worker to workspace ratio can reduce real estate and facilities costs by 30-50% • Virtual at home office extension provides complete network functionality at home or in the office • Increases telecommuting productivity • Reduces telecommuting support costs • $1500 on average PBX versus $100 on converged network • Ubiquitous network access and converged applications provides the increasingly mobile worker easy access anywhere, anytime

  26. Show and Tell

  27. Contact Information Todd Whitlock Ryan Greer North Daviess Community Schools Keller Schroeder & Associates Technology Coordinator Consultant (812) 636-8000 ext 1500 (812) 474-6825 ext 365 Whitlock@ndaviess.k12.in.usRgreer@ksainc.com Pat Bittner Keller Schroeder & Associates Consultant (812) 474-6825 ext 310 Pbittner@ksainc.com

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