Knowledge Sciences Center Products & Services Discussion

1. Knowledge Sciences Center Products, Services, Outputs, Outcomes KSS Webinar and Open Discussion July 31, 2013

2. What we’ve heard so far • Last week we discussed best practice models and lessons learned • This week we want to hear from you what kinds of products, services the Center should support? • What kinds of outputs and outcomes should we aim to achieve? • You’ve already made some great suggestions • How do we approach this question so that we hear from all of the stakeholder communities?

3. What we’ve heard so far • Last week Richard suggested that we consider developing profiles of our five stakeholder groups • This was a great idea because we are likely to make assumptions and these assumptions may be based on the wrong perspective • And we’re likely to see each stakeholder group as a simple single entity rather than a complex community with diverse interests • Should the working groups begin by preparing a profile of the stakeholders they represent? Should this be the basis of defining products and services?

4. Communicating with Stakeholder Groups • It follows from Rosemary’s suggestion that we must understand the stakeholder groups before we can talk with them about the value of the Center • Their expectations may be comparable to other stakeholder, but they may talk about it in a different context • Their expectations may be entirely different • Understanding the stakeholders is Task #1

5. The Center’s Five Stakeholder Groups

6. What do we mean by Knowledge Sciences? • We also heard another question throughout the dialog – what do we mean by knowledge sciences? • I can answer from my perspective and the perspective of our Kent State University curriculum and program • There are two ways to answer this question • First, by discussing the goal of knowledge sciences • Second, by defining the 10 facets – what we call a Knowledge Management Competency Wheel

7. Goal of Knowledge Management • According to Bollinger and Smith … • “The objective of knowledge management is [to] make the organisation act as intelligently as possible and realise the best value from its knowledge assets, i.e. create a learning organisation that is capable of measuring, storing and capitalising on the expertise of employees to create an organisaiton that is more than the sum of its parts”. • [Managing organizational knowledge as a strategic asset, Journal of Knowledge Management Vol. 5, No. 1, p 8-19]….

8. Ten Facets of Knowledge Management (Competency Wheel)

9. Five Pillars as Context

10. Advocacy Research and Development Outreach and Partnership Learning and Teaching Advising and Consulting • Virtual & Onsite Institutes • Annual Symposia • Webinars and Seminars • Skills Building Workshops • Faculty Learning • Student Learning • New Course Development • Industry-Academia Learning • 1-on-1 Business Engagements • Research Partnerships • Sector Wide R&D • Business Focus Groups • Business Community Engagements • Business Requirements & Needs Promotion • Knowledge Management Standards • Semantic Standards Development • Knowledge Challenge Markets • Knowledge • Economy Projects • Semantic Practice Teams • Exploratory Knowledge Research • Applied Research • New Technologies Reviews & Evaluations • Semantics Funded R&D • Visiting Scholars Program • Developing new IC accounting methods • Social Networking • Targeted Problem Solving • Student Projects • Convening Community Groups • Business and • Funding Proposal Development Knowledge Sciences Center Five Pillars