Gordon Graham ’ s Risk Management

1. Gordon Graham’s Risk Management Presented by: Commander Tim Jackman Long Beach PD

2. Introductory Points… • Never before have you been held to the level of introspective analysis that is occurring today • Simultaneously, we face other external factors such as decreased public confidence and spending • Couple these with the ever growing complexity of our job (Is there a more complex job in America today?)

3. Risk • Our extremely complex job involves a tremendous amount of Risk • Risk is part of life • You took risks coming to this class today • You will take a risk eating dinner or driving home • Risk can be eliminated, avoided, shared or managed

4. Risk Management • Historically, government does not take Risk Management seriously • Next time you see a negative portrayal of a police department find out how many people are assigned to post-incident investigation (IA) versus pre-incident investigations (backgrounds)

5. Managing Risk - Formal • Management of risk focuses on eliminating problems before they occur • A risk manager is an individual who specializes in: • Predicting the things that will go wrong • Is involved in a formalized sharing process nationwide and • Develops plans to prevent incidents from going wrong

6. Managing Risk - Informal • “I told you so!”

7. Two Views of Risk Management • Big Picture – Organizational Risk Management • Smaller picture – Operational Risk Management

8. Systems • Smith System – IPDE • (Identify, Predict, Decide and Execute) • UPS – • Systems – • underrepresented in collisions and worker’s compensation • Felony Stops • Don Jackson • 2000 Los Alamos Fire Incident

9. Proper Conduct • Achieving the goal of proper conduct 100% of the time is the first step in eliminating civil liability, maximizing officer safety and maximizing customer service • No one loses when things are done right

10. Achieving Proper Conduct • Getting the Right thing done the Right Way the First Time

11. NDT HR LF HR HF R I S K DT LR LF LR HF F R E Q U E N C Y Risk/FrequencyChart

12. Achieving Proper Conduct • Getting the Right thing done the Right Way the First Time • While treating everyone involved with the highest level of dignity and respect possible under the circumstances

13. Dignity and Respect • There is a growing lack of dignity and respect in America • Simple things – often taken for granted in the past are nearly non-existent. Holding doors, please and thank you, smiling, properly addressing people, etc., are rapidly disappearing

14. Basic Rules of Life (Learned at age 5) • Treat others the way you would want a loved one treated in similar circumstances – Golden Rule • A smile goes a long way and is internationally understood. You can be tactically aware with a smile on your face • If you don’t have something nice to say – don’t say it. Explain what you are doing. • Don’t make promises you can’t keep and keep the ones you make. Not only is this decent it will keep you out of legal trouble.

15. Basic Rules of Life (Learned at age 5) • Keep your hands to yourself unless you are required to touch someone… • Apologize when you really do make a mistake and try to fix it now. Study after study shows this works better than stalling and not admitting fault. Again, how would you like to be treated? • You get more flies with honey than with vinegar. Be nice!

16. SUPERVISION DISCIPLINE TRAINING PEOPLE POLICY Five Pillars of Success forLaw Enforcement

17. People • Recruitment • Comprehensive Background Investigations • Core ingredient of hiring = Integrity • Not everyone is qualified to be in Law Enforcement • Understanding the probationary process • Meaningful Performance Evaluations

18. Don’t focus on low risk tasks Properly derived – include review by competent counsel annually Color coded as to level of risk Make sure you and your people know the HR (High Risk) policies Policy

19. Training • Initial and Ongoing (SROVT) • You are responsible for training • Everyday must be a training day – HR/LF/NDT’s • Consistent with organizational policy • Provided by people who care about training • Pre-incident verification of knowledge • Properly documented • HR/LF/NDT considerations in decision making

20. Supervision • Supervisors must enforce organizational policy • Not some of the policies – ALL of the policies • Not some of the time – ALL of the time • Not with some people – with ALL of the people • Not 1 or 2 supervisors – ALL supervisors • Auditing, inspections and complaint investigation • MBWA  SBWA  Proper Conduct

21. Discipline • Prompt, fair and impartial • Not dependent on consequences • Relations with Civil Service and Human Resources