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Optimizing Document Ordering and Supply System in Belgium: The IMPALA Initiative

The IMPALA (Instant Mailing Procedure for Automated Lending Activities) project enhances document ordering and delivery in Belgium. It connects over 645 participating libraries nationwide, including various library types. The system facilitates the electronic delivery of books and articles, supports follow-up requests, and includes a centralized invoicing process for efficient management. It provides valuable statistical data for evaluating service quality. Access IMPALA services via the University of Antwerp's library network for streamlined document delivery.

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Optimizing Document Ordering and Supply System in Belgium: The IMPALA Initiative

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  1. StimulateImpala: Document ordering and supply system in Belgium Anke Jacobs - UA - Campus Drie Eiken3 August 2005

  2. Stimulate http://lib.ua.ac.be Introduction • Instant Mailing Procedure for Automated Lending Activities (IMPALA) • Belgian electronic document ordering and delivery system • Books and articles • Anet: library network around the UA • Participating libraries

  3. Stimulate http://lib.ua.ac.be Participating libraries • 645 participating libraries • All library types are represented

  4. Stimulate http://lib.ua.ac.be Access to Impala • URLhttp://anet.ua.ac.be/impala • Info on document delivery at UAhttp://lib.ua.ac.be – Services – Document delivery

  5. Stimulate http://lib.ua.ac.be Features • Document order • Follow up requests • Electronic delivery • Clearinghouse • Management information

  6. Login required to identify the requesting/supplying library • Not for all items (general info, manuals, news)

  7. Stimulate http://lib.ua.ac.be Document order Union catalogues • UA-catalogue • Antilope • CCB • Bronco • … Manual request Importance of correct data!

  8. Possible suppliers

  9. (Some) end users can request documents electronically (library desktop services)

  10. Stimulate http://lib.ua.ac.be Follow up requests Overview • Requests submitted by end users • Answers to questions with regard to old requests • Request with a question for information • Successful requests • Electronically delivered requests • Failed requests • All pending requests

  11. Stimulate http://lib.ua.ac.be Follow up requests Status • Success • In process • Not yet in process • Failed • Time-out • … Status will change by action of supplier, requester, automatically (timeout)

  12. Stimulate http://lib.ua.ac.be Electronic Delivery • Virlib • Launch a scanning process • Convert scanned images into PDF • Send PDF to the requesting library • Receive electronic files • Ariel software • Agreement between Impala and supplier

  13. Stimulate http://lib.ua.ac.be Clearinghouse • Centralised automatic invoicing system • A single invoice or credit note, once per trimester • Suppliers indicate the amount to be paid for delivery (default: €6.20) • Tariff • Research libraries • Corporate libraries • Flemish public libraries

  14. Stimulate http://lib.ua.ac.be Management information • The Impala module offers statistical data for evaluation of quantity and quality of the ILL-service. • Data since 1998 • Number of requests • Speed of delivery (response time!) • Titles in heavy demand

  15. Stimulate http://lib.ua.ac.be Management information

  16. Stimulate http://lib.ua.ac.be Management information

  17. Stimulate http://lib.ua.ac.be Management information

  18. Stimulate http://lib.ua.ac.be Management information

  19. Stimulate http://lib.ua.ac.be Management information

  20. Stimulate http://lib.ua.ac.be Questions? ? Michele.vandeneynde@ua.ac.be

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