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EMS Support Under IT: Minnesota Power's Defense in the Digital Realm

Explore the evolution of EMS support at Minnesota Power under its IT structure, uncovering the benefits, caveats, and the SAL concept. Discover how technology advances are integrated, and key considerations for effective support.

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EMS Support Under IT: Minnesota Power's Defense in the Digital Realm

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Presentation Transcript

  1. EMS Support Under IT Tom Chambers Minnesota Power

  2. Why the issue? • EMS traditionally • EMS today • Utility Information traditionally • “Enterprise” Information today • Ownership and Turf

  3. Background Info • Minnesota Power • MP IT Structure • EMS Support Model at MP

  4. Minnesota Power Service Area Lake Superior Taconite Plants Paper Mills

  5. ITS Structure • Applications (EMSS is one area) • Database • Systems and Networking • PC Support • IT Services

  6. Enterprise Standards and EMS • MS Windows / Office • Oracle • Java • Dell HW – Servers, Desktops, Laptops • Cisco Routers, Firewall 1 • Sun Solaris (EMS), IBM AIX (DB) • Trend Micro Anti-virus, Patchlink OS Patching

  7. Benefits of the Support Model • Standardization • Time • Money • Skill Set • Integration of Systems • Technology Advances • Technology Coordination

  8. Caveats with EMS Support at MP • Physical Location of the support personnel • Admin inside/outside Firewall • Enterprise Data/Web Servers • Networks, Firewall Rules • EMS Workstation “PC standard image” • Representation on the Power Delivery Management Team • EMS Project Team has representation from Power Apps and System Operations • Joint System Operations and EMSS bi-monthly meetings • Handling of Budgets

  9. SAL Concept • Support Area Leader • SAL Responsibilities • Communication/Relation Manager • Coordinator • Knowledge Resource • Planner • SAL Areas

  10. Conclusion • Summary • Words of Wisdom • Questions

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