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EMS Support Under IT: Minnesota Power's Defense in the Digital Realm

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Presentation Transcript

  1. EMS Support Under IT Tom Chambers Minnesota Power

  2. Why the issue? • EMS traditionally • EMS today • Utility Information traditionally • “Enterprise” Information today • Ownership and Turf

  3. Background Info • Minnesota Power • MP IT Structure • EMS Support Model at MP

  4. Minnesota Power Service Area Lake Superior Taconite Plants Paper Mills

  5. ITS Structure • Applications (EMSS is one area) • Database • Systems and Networking • PC Support • IT Services

  6. Enterprise Standards and EMS • MS Windows / Office • Oracle • Java • Dell HW – Servers, Desktops, Laptops • Cisco Routers, Firewall 1 • Sun Solaris (EMS), IBM AIX (DB) • Trend Micro Anti-virus, Patchlink OS Patching

  7. Benefits of the Support Model • Standardization • Time • Money • Skill Set • Integration of Systems • Technology Advances • Technology Coordination

  8. Caveats with EMS Support at MP • Physical Location of the support personnel • Admin inside/outside Firewall • Enterprise Data/Web Servers • Networks, Firewall Rules • EMS Workstation “PC standard image” • Representation on the Power Delivery Management Team • EMS Project Team has representation from Power Apps and System Operations • Joint System Operations and EMSS bi-monthly meetings • Handling of Budgets

  9. SAL Concept • Support Area Leader • SAL Responsibilities • Communication/Relation Manager • Coordinator • Knowledge Resource • Planner • SAL Areas

  10. Conclusion • Summary • Words of Wisdom • Questions

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