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Jen White, MS, SPHR Mgr, Employee Engagement and Development Methodist Peoria April 17, 2012

Jen White, MS, SPHR Mgr, Employee Engagement and Development Methodist Peoria April 17, 2012. In Peoria, we know recognition is one of the most powerful drivers of an engaged culture. We’v e known it since 1900. It Starts at the Top. Employee Strategic Plan. All-Employee Meetings.

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Jen White, MS, SPHR Mgr, Employee Engagement and Development Methodist Peoria April 17, 2012

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  1. Jen White, MS, SPHR Mgr, Employee Engagement and Development Methodist Peoria April 17, 2012

  2. In Peoria, we know recognitionis one of the most powerful driversof an engaged culture.We’ve known it since 1900.

  3. It Starts at the Top

  4. Employee Strategic Plan

  5. All-Employee Meetings QUARTERLY – NEXT IS 6/21 • Offered 5x live & posted on ConnectMe • Linked to m, v, v, & strategic plan goals • Finance review, pt sat results, clinical key indicators, IHS update, recognition & events • Random drawings for gift cards • CBC for active participation • “I Dialogue-ed with Debbie” pride stickers

  6. CEO Breakfast with Champions LAST ONE WAS LAST WEEK – 4/12 • CEO Recognition of Top 1% Performers. Invite the best. • This is a leader-driven celebration (Debbie style). • Guests share stories and laughs, leave with $10 Subway cards and 5,000 CBC points. • Expect appropriate hugging. SPECIAL INVITATION ONLY!

  7. Dining with Debbie: CEO Luncheon for Employees • This is a staff-driven celebration. Open to all! • Employees email to reserve their spot. • Typically casual Q&A. • Grass roots feedback and suggestions are captured, and delegated for follow up. NEXT IS 5/17

  8. Executive Rounding COMING UP AGAIN – 4/26

  9. And Bubbles Upfrom the Bottom

  10. TeamAppreciationDays(Thanking Everyone at Methodist) • Last day of every month • Jeans or fun scrubs(team sticker required) • Free fountain soda/healthy snack in Cafeteria • Random drawings for PTO/ET, $25 Visa Gift Cards, event tickets…

  11. How do our team members know what’s happening? THE LEADER’S JOB:GUIDE PEOPLE TO OUR INTRANET! https://intranet.mmci.org/

  12. “Corporate” Recognition • Happy Anniversary! Card (Electronic) • Happy Birthday! Card (Electronic) • Happy Holidays $10 Kroger Gift Card (Electronic) • Service Awards (every 5 years of service) • 3 – “I Care” Employees of the Month (36 Yearly) • 3 – “I Care” Employees of the Year • 1 – Leader of the Year • 1 – Physician of the Year • 1 – Mentor of the Year • 1 – Mentee of the Year • 1 – Preceptor of the Year

  13. IntroducedCBC, January 2009

  14. IntroducedCBC, January 2009 WOW! • 257 awards were given 1/09 • 2,637 awards were given 1/12

  15. CBC Facts Peer-to-peer for Values Leadership for pt sat Leadershipfor Top 5%

  16. CBC Facts

  17. CBC Recognition Everyone has the opportunity to receive points • Happy Anniversary (CBC & gift options) • Dialogue/Dining with Debbie • National Healthcare Week • United Way • Happy Birthday MMG • Workforce Commitment Survey/Ambassadors • Safety Resource Persons • Employee of the Year Voting • Special Recognition, like…Magnet, Baldrige, Most Wired, NPSG, IHS Affiliation, 110th Birthday, Hi’ing Around Town, Beacon, Breakfast with Champions…

  18. New, Creative, CustomCBC Recognition • New Hires • New Employee Orientation Demo • Retention Surveys/Casey Fink Survey • NHS Roundtable • CBC Survey • Wellness (It Pays to be Healthy) • Stairwell/Walking • Focus On You • Team Lean • Nutrition Know How

  19. New, Creative, CustomCBC Recognition • Quality and Safety • Near Miss Event in PEMENIC Reporting • Caught Being Safe • Fall Prevention • Department or Group Recognition • Need a spreadsheet that lists: • Employee first name/last name/ID • # of CBC points • ‘Words’ for message

  20. 1/12 – Leaders Were Asked What are the key prioritiesin your department?How can you use CBC to achieve them?

  21. Their Answer Can we have some kind of rapid recognition CBC cards to use on-the-spot…and maybe even give to select staff so they can recognize excellent performers in other departments?

  22. 3/12 We Delivered

  23. Food For Thought You can’t motivate people. You can create an environmentthat you think will be motivating, and hope people choose to do the rest.

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