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Efficient Customer Service Notifications Management System

Streamline customer email notifications for cases submitted via phone, portal, or email. Provide quick responses, templates, and closure for enhanced customer service. Simplify the process for agents and customers.

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Efficient Customer Service Notifications Management System

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Presentation Transcript

  1. Customer Email Notifications As of 7/1

  2. Case Submitted via Phone, Portal, or Email

  3. Case Submitted via MyTravel

  4. Case Cancelled by customer from the suggested articles page

  5. Agent responds to a case via Portal option

  6. There is a template available to use if desired, but not required Agent responds via Email option

  7. Case is closed

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