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Managing Transformation

Managing Transformation. Action Plan Presentation 10-02-2004. Structure of Presentation. Objectives of the Program Tools Adopted What we learnt What we will practice What results we will bring about What support we seek. Objectives of the Program.

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Managing Transformation

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  1. Managing Transformation Action Plan Presentation 10-02-2004

  2. Structure of Presentation • Objectives of the Program • Tools Adopted • What we learnt • What we will practice • What results we will bring about • What support we seek

  3. Objectives of theProgram Organisational Transformation thru self transformation Understanding the Best Practices and bringing the next Practices Focus on extra-ordinary results

  4. Tools Adopted • Lecture Sessions with active Interaction • Presentations • Case Studies, Poems, Stories • Group Discussions and Quiz • Films on transformation • Various role plays such as • Reflectors • Optimist • Devils Advocate • Seeker • Presenter • Planner

  5. What we learnt • Change the mindset • Introspect and discover our core competencies and core incompetencies • Create our own destiny through transformation • Fear of failure is impediment to success • Take charge than allowing things to happen on their own • Family and employees are also our customers

  6. What we learnt-2 • Think beyond boundaries • To be successful do things differently • Empower through delegation and knowledge sharing • Individual transformation is a pre-requisite for organisational transformation

  7. What we learnt-3 • Work willingly for results within available resources • Continuous innovation/creativity is pre-requisite for high performance • Appreciation appreciates morale • Communication is a powerful tool, use it effectively • Be a good listener to be an effective leader • Aim at higher role play

  8. What we learnt-4 • Learn to unlearn and relearn • Practice what you preach- Walk the talk • Anticipate, prioritise & delegate for better time management • Challenge assumptions to ensure success • Be customer centric in decision making

  9. What we learnt-5 • Create synergy by working together • Take ownership to your actions • Feedforward in place of feedback • Best practices to Next practices • Small wins lead to big SUCCESS

  10. What we learnt-6 Threats, opportunities, challenges and Risks Analyse Choose Make assessment (Planning) Prepare Strategies Identify Resources Implement/ execute

  11. What we learnt-7 Implement/ execute Resistance Hurdles Fear Conflict Do not Quit Motivate/ Inspire Bliss Achieve the Goal Reward

  12. Success is a continuous journey

  13. What we will practice • Motivate, mentor, appreciate people around us • Plan, prioritise, delegate and monitor day- to –day work • Communicate effectively • Encourage new ideas and implement • Come out of ego and prejudices–be humble • Share agenda and knowledge

  14. What we will practice-2 • Transformation through leadership-set example to others • Customer orientation through best practices • Focus on actions than words • Not averse to taking calculated risk • Expand horizon and aim for bigger goals

  15. What we will practice-3 • Give and take feed-forward • Align resources for better performance • Challenge assumptions for better decision/performance • Make distinction among people • Those who are motivated – include them in committees, appreciate • Those who look for benefits for them-entrepreneur category- utilise their extra passion • Those who aspire leadership position- reward them in leader of the month / week – share their best practices • Those who work to rule- coach, provoke, persuade

  16. What we will practice-4 • Cross selling through Customer Relation Management( CRM) • Be self -driven and do not drift • Quick decision and least response time • Shared vision

  17. What results we will bring about • Achieve 50 per cent annualised growth in all parameters to reach Centenary Vision • Achieve revised plan (drawn at Eagleton Conclave) of March, 2004 in all parameters • Leverage initiatives of the Bank and accelerate credit to agriculture • Achieve 55 per cent annualised growth under retail segment- reach 40 percent of net bank credit by 2006

  18. What results we will bring about-2 • Accelerated cash recovery - Minimise delinquency and achieve NIL Net NPA position • Double clientele base by 2006 • Multifold increase in Bancassurance and Govt. business • Issue Debit cards to all eligible accounts – Full Coverage • Realise visionary profit goal of Rs. 725 Cr

  19. What support we seek

  20. What support we seek-2

  21. What support we seek- 3

  22. What support we seek-4

  23. THANK YOU This is not the end. TRANSFORMATION HAS BEGUN…

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