1. Operations Department

2. Key people in the department Identify your department DIVISIONAL DIRECTOR The Park Operations department ensure that everything is running smoothly in the Park so that the guests havea memorable day for all the right reasons SENIOR LEADERSHIP TEAM Head of Operations Who makes up the department Includes: • Front of House - Admissions - Cast Facilities • Park Operations - Security - Operations Control - Medical Services • Health & Safety • Presentations & Attractions - Rides & Attractions - Environmental Services Admissions team Security Cast facilities Operations control Medical services Rides & attractions Environmental services

3. How the areas work in Thorpe park The admissions team at Thorpe park greet their guests when they come to collect or buy tickets. The admissions area is split into a number of different sections. Each morning the rides at Thorpe park undergo extensive track, mechanical and electrical checks from their engineering team and once they are confirmed as operational theyare passed over to the Rides & Attractions team. The environmental services team is split into 4 areas; car parks, waste management, washroom & office cleaning and site presentation. These teams all work together to ensure there guests experience the best environment with regards to cleanliness and presentation, from the drive into the car park, throughout their day and right up to that last toilet break before they head home. The operations control team watch over the park via a series of CCTV cameras. They also keep everyone in contact by manning the Park’s radio system. The team work closely with the health & safety team to help prevent accidents.

4. Key Fact When a guest has attended hospital at the recommendation of the medical team, a medical host will follow up with a phone call to find out how the guest is after treatment. General information The operations department are the general administration department of a company. Summary • The Front of House department are there to welcome our guests to the Park, whether they are here for a day out or as business clients visiting a member of staff • The Park Operations department ensure that everything is running smoothly in the Park so that our guests have a memorable day for all the right reasons • Guests come to Thorpe park to experience there extreme and thrilling rides and attractions, so it is important that they have a department to run them! It is also important to keep the Park looking great for everyone who visits